Tag Archive for: Double

Rolawn celebrates double customer service award win

Rolawn celebrates double customer service award win: Rolawn, the UK’s leading turf grower and supplier of soft landscaping products, is thrilled to be a winner of not just one, but two awards from independent review platform, Feefo.

Having once again won the Feefo Gold Trusted Service Award for 2024, recognising businesses that consistently deliver a world-class customer experience, Rolawn is also one of a select few businesses to receive Feefo’s inaugural 10 Years of Excellence Award.

Rolawn celebrates double customer service award win

Rolawn celebrates double customer service award win

This new award is an independent seal of excellence that recognises dedication to and consistency in customer service over a ten-year period.

Jonathan Hill, Rolawn’s Sales and Marketing Director, commented: “We’re very excited to receive both the 10 Years of Excellence Award and the Gold Trusted Service Award as a result of our customer reviews in 2023. In a customer-centric business like ours, it is reassuring to receive affirmation that our dedication to exceeding our customers’ expectations is reflected in their experience.”

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers.

The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.

Feefo introduced the 10 Years of Excellence Award to businesses which have won a Trusted Service Award ten years in a row. It shows their dedication and commitment to giving customers the best experience they can.

Working with over 6,500 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.

Consumer confidence is now at its highest level since 2021 as living standards show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.

Congratulating Rolawn, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.

“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.

“Particular congratulations to Rolawn for winning the first-ever 10 Years of Excellence Award, by going above and beyond for their customers consistently over ten years. They should be proud of this achievement, and I look forward to seeing them continue to achieve next year and beyond.”

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ISEKI tractor and Wiedenmann blower double

ISEKI tractor and Wiedenmann blower double: One of Scotland’s most notable private estates, which has unrivalled cultural and historical significance, has welcomed a Wiedenmann Whisper Twister blower and ISEKI TH 5420 compact tractor.

Kinross House, in Kinross-shire, overlooks Loch Leven, the largest loch in the Scottish Lowlands. Its formal gardens were planted in 1675, and its magnificent estate includes a national nature reserve, and is a short boat trip from the medieval island castle where Mary Queen of Scots was imprisoned in 1567.

ISEKI tractor and Wiedenmann blower double

ISEKI tractor and Wiedenmann blower double

Beautifully and sensitively restored in the last decade, this magnificent Scottish Palladian mansion now operates as a luxurious private retreat.

Head Gardener, Colin MacDonald, who, is responsible for maintaining around 100 acres of exquisitely manicured lawns and landscaped gardens and a further 100 acres of woodlands said:

“We chose the Whisper Twister primarily to blow off residual grass cuttings and present lawns to best effect. Until now we’ve tidied up with backpack blowers but once regular grass cutting resumes, the Wiedenmann will save hours of time every week. It will also double up for leaf blowing and keeping pathways clear. We’re looking forward to discovering lots of new uses across the season.”

The ISEKI purchase replaced a smaller 20 hp tractor which had come to the end of its lifetime.

“The tractor choice was about being Stage V compliant, future proofing and adding horsepower. We needed it to be bigger, so 40 hp is incredibly useful. We’ve earmarked some attachments for cutting and managing the turf and pathways, all which we hope to have soon. Adding efficiency while still maintaining quality is important. We owe it to the House to always present the gardens at their best.”

Fairways GM’s Area Sales Manager, Michael Lindsay, conducted installation training with Colin and his team of three gardeners: Joanne Curran, (on tractor), Gavin Smith and Craig Paterson.

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Wiedenmann double all in a day’s work

Wiedenmann double all in a day’s work: This summer, Brian Dunne, celebrates 20 years as Course Superintendent at Adare Manor Old Course GC in the southwest of Ireland.

He has built a long-established relationship with local Wiedenmann dealer Seamus Weldon, at nearby Killarney.

Wiedenmann double all in a day’s work

Wiedenmann double all in a day’s work

“We go back years; they’ve always been there for us,” he said. “When we purchased a new blower back in 2008 or thereabouts, Michael Weldon pointed us in the direction of a Wiedenmann Whisper Twister. It was new to the market, and we were among the first to buy.

“You can’t fault it. Aside from a new belt and some wheel bearings, it’s never missed a beat. We’d be lost without it.

“From October to December, it’s out every day of the week on leaf clearance duty. Our course is lined with beech and oak trees so there’s plenty of work. One of the team on our small tractor blows the leaves into lines and our collector follows behind. It has dozens of tasks; we use it to dry off the fairways or tee boxes, it helps year-round with presentation and tidying and, of course, when we’ve had storms, it’s come into its own.”

“We used to bring contractors in to help with deep aeration on our fairways. It was always a struggle to book the right week: and balance weather and the needs of golfers. It was also getting very expensive.

“I asked Michael if he could source a second-hand aerator so we could do the job ourselves. He came back with a beautifully refurbished Wiedenmann Terra Spike XP, and we haven’t looked back.

“Your own machine makes such a difference.  We try to do our fairways twice a year. We just pick when the conditions are right and do two or three at a time. We’ve got twelve acres in total, as well as walkways and tee boxes, so it takes us around a week and a half normally to do all the split sessions.

“We were out in late January and with 20 mm diameter tines down to 250 mm. In some choice places known to hold water, we went a little deeper, so around 300 mm and we might revisit these more frequently.

Brian’s team, three at present, with a vacancy about to be filled, takes on two summer workers to help them cope. The friendly parkland club is constantly busy, its history and dramatic setting, marking it out as not your typical golfing experience, so enjoys lots of visitors.

Very few clubs can boast anything as spectacular as Desmond Castle (1200 AD) which nestles in the background of the 1st and 15th greens. Move to the centre of the course and the ruins of the Franciscan Abbey (1464 AD) let you know you’ve arrived somewhere extraordinary.

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OAS double line-marking robot sales

OAS double line-marking robot sales: Origin Amenity Solutions (OAS) is pleased to announce that the increasing popularity of GPS line marking robots has seen the company double sales of its TinyLineMarker robots in the last year.

OAS is the sole UK distributor for the TinyMobileRobots brand of which their latest robot, the TinyLineMarker Pro X was launched in September 2022. This has been hugely instrumental in the company’s success. The Pro X builds on the success of the previous model TinyLineMarker Pro, offering increased productivity, precision, and efficiency. The latest robot features advanced features and functionality that customers have been eager to utilise.

OAS double line-marking robot sales

OAS double line-marking robot sales

Nurture Landscapes, a leading landscaping, and grounds maintenance contractor, recently purchased their third TinyLineMarker robot – the Pro X and is already considering purchasing a fourth to add to their fleet. Nurture Landscapes is part of The Nurture Group, along with Gavin Jones and Rokill Pest Control Services.

“The TinyLineMarker robots have revolutionised our line marking efficiency and quality of the lines and we’re delighted to be able to expand our use of this technology to meet the needs of our clients,” said Vincent Gilroy of Nurture Landscapers. “The productivity gains, precision, and consistency of the TinyLineMarker robots are some of the reasons for our continued investment in the technology. The Pro X takes it to the next level with its accuracy, speed, and run time.”

Glen Howard, who heads up OAS’s line marking division, said “The TinyLineMarker Pro X has been a game changer for contractors like Nurture Landscapes who need precision line marking quickly and efficiently. I am delighted that they trust Origin Amenity Solutions to meet their growing line-marking needs. The response from customers in the UK has been fantastic and we are excited to continue growing our line-marking solutions here. Our goal is to deliver the most innovative technology and the highest level of service to help our customers succeed.”

​Glen is supported by Simon Hughes, Joe Russell, Sam Mitchell, and Phil Kirkwood. The team will showcase the robotic line markers, iGO pedestrian line markers, and IMPACT paint range on stand GO57 at SALTEX 2023.

Glen continues, “Origin Amenity Solutions plans to continue expanding our line marking solutions in the UK to meet the growing demand from sports facilities and landscape contractors. We’re excited to see the positive impact our TinyLineMarker robots are having for customers like Nurture Landscapes. Of course, it’s not all about robots and I’m proud to be able to say that we offer the largest choice of line marking equipment, paints, and accessories; as well as having the biggest sales and after-service support team in the UK. The team provides a comprehensive level of support for customers’ including robot demonstrations, technical support, and training across a complete range of traditional and robotic line marking products.”

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OAS Double Up At SALTEX 2023

OAS Double Up At SALTEX 2023: Origin Amenity Solutions (OAS) will be making their presence felt at SALTEX with two stands.

Leading the way in the amenity and grounds management market, the OAS technical team will be available on stands G060 and G057, offering turf management solutions for all grounds managers and greenkeepers alike.

OAS Double Up At SALTEX 2023

OAS Double Up At SALTEX 2023

Visitors to G060 will get a flavour of the comprehensive OAS product portfolio which will include its range of brand leading, tried and tested seeds, fertilisers, and biologicals, plus the addition of water management and digital solutions for your grounds management programmes.

Several of the latest OAS technology-led solutions will be profiled.  These include a new generation of tetraploid grass seed mixtures which deliver enhanced root growth and germination along with superior stress tolerance in temperatures as low as 4oc.

Carbon4Grass is a range of grass seed mixes that have been developed to support the industry’s awareness of carbon mitigation in amenity and landscaped areas. The Carbon4Grass mixes contain cultivars that sequester relatively more carbon than typical grass seed mixes, offsetting carbon gas production by machinery and equipment used on-site. Visitors can also learn about the latest biological developments in soil and plant science health and how they can be incorporated into traditional turf management programmes.

Live demonstrations of the digital Turfkeeper platform will be happening on the stand, highlighting the sought after integrated operations and management solution which gives Turf managers insight and control over staff management, task planning, machinery management, inventory control, chemical applications planning and recording, budgeting, and expense management.

Our OAS Irrigation Specialists will be on hand to demonstrate and discuss the latest water management solutions and how they can enhance your turf health and performance whilst saving you time and money. The new 164-page catalogue, featuring a comprehensive range of Rain Bird products will be available to take away.

All products and services are underpinned by an industry-leading Turf, Science and Technology Centre which is tasked with implementing turf trials that consider future climate and legislative pressures, whilst researching product development for the turf industry as a whole. Research & Development Director Geoff Fenn will be sharing information from past and present trials in the SALTEX seminar area.For the first time at SALTEX the OAS Line Marking team will have their own dedicated stand (G057) to showcase their robust and unrivalled line marking offering. A range of line marking machines, from pedestrian spray markers to the latest technology in GPS guided robot line markers; alongside industry-leading line marking ready-to-use IMPACT paint range will be on show. Their new line marking brochure will be unveiled at the show and will be available for visitors to take.

The famed OAS Barista will be present once again, along with a number of show offers and competitions which are sure to ensure that stands G060 and G057 are amongst the busiest in the exhibition hall.

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OAS Double Up At SALTEX

OAS Double Up At SALTEX: Origin Amenity Solutions (OAS) will be making their presence felt at SALTEX with two stands this year.

Leading the way in the amenity and grounds management market, the OAS technical team will be available on stands G060 and G057, offering turf management solutions for all grounds managers and greenkeepers alike.

OAS Double Up At SALTEX

OAS Double Up At SALTEX

Visitors to G060 will get a flavour of the comprehensive OAS product portfolio which will include its range of brand leading, tried and tested seeds, fertilisers, and biologicals, plus the addition of water management and digital solutions for your grounds management programmes.

Several of the latest OAS technology-led solutions will be profiled.  These include a new generation of tetraploid grass seed mixtures which deliver enhanced root growth and germination along with superior stress tolerance in temperatures as low as 4oc.

Carbon4Grass is a range of grass seed mixes that have been developed to support the industry’s awareness of carbon mitigation in amenity and landscaped areas. The Carbon4Grass mixes contain cultivars that sequester relatively more carbon than typical grass seed mixes, offsetting carbon gas production by machinery and equipment used on-site. Visitors can also learn about the latest biological developments in soil and plant science health and how they can be incorporated into traditional turf management programmes.

Live demonstrations of the digital Turfkeeper platform will be happening on the stand, highlighting the sought after integrated operations and management solution which gives Turf managers insight and control over staff management, task planning, machinery management, inventory control, chemical applications planning and recording, budgeting, and expense management.

Our OAS Irrigation Specialists will be on hand to demonstrate and discuss the latest water management solutions and how they can enhance your turf health and performance whilst saving you time and money. The new 164-page catalogue, featuring a comprehensive range of Rain Bird products will be available to take away.

All products and services are underpinned by an industry-leading Turf, Science and Technology Centre which is tasked with implementing turf trials that consider future climate and legislative pressures, whilst researching product development for the turf industry as a whole. Research & Development Director Geoff Fenn will be sharing information from past and present trials in the SALTEX seminar area.

For the first time at SALTEX the OAS Line Marking team will have their own dedicated stand (G057) to showcase their robust and unrivalled line marking offering. A range of line marking machines, from pedestrian spray markers to the latest technology in GPS guided robot line markers; alongside industry-leading line marking ready-to-use IMPACT paint range will be on show. Their new line marking brochure will be unveiled at the show and will be available for visitors to take.

The famed OAS Barista will be present once again, along with a number of show offers and competitions which are sure to ensure that stands G060 and G057 are amongst the busiest in the exhibition hall.

For the latest industry news visit turfmatters.co.uk/news

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OAS Double Up At SALTEX 2023

OAS Double Up At SALTEX 2023: Origin Amenity Solutions (OAS) will be making their presence felt at SALTEX with two stands.

Leading the way in the amenity and grounds management market, the OAS technical team will be available on stands G060 and G057, offering turf management solutions for all grounds managers and greenkeepers alike.

OAS Double Up At SALTEX 2023

OAS Double Up At SALTEX 2023

Visitors to G060 will get a flavour of the comprehensive OAS product portfolio which will include its range of brand leading, tried and tested seeds, fertilisers, and biologicals, plus the addition of water management and digital solutions for your grounds management programmes.

Several of the latest OAS technology-led solutions will be profiled.  These include a new generation of tetraploid grass seed mixtures which deliver enhanced root growth and germination along with superior stress tolerance in temperatures as low as 4oc.

Carbon4Grass is a range of grass seed mixes that have been developed to support the industry’s awareness of carbon mitigation in amenity and landscaped areas. The Carbon4Grass mixes contain cultivars that sequester relatively more carbon than typical grass seed mixes, offsetting carbon gas production by machinery and equipment used on-site. Visitors can also learn about the latest biological developments in soil and plant science health  and how they can be incorporated into traditional turf management programmes.

Live demonstrations of the digital Turfkeeper platform will be happening on the stand, highlighting the sought after integrated operations and management solution which gives Turf managers insight and control over staff management, task planning, machinery management, inventory control, chemical applications planning and recording, budgeting, and expense management.

Our OAS Irrigation Specialists will be on hand to demonstrate and discuss the latest water management solutions and how they can enhance your turf health and performance whilst saving you time and money. The new 164-page catalogue, featuring a comprehensive range of Rain Bird products will be available to take away.

All products and services are underpinned by an industry-leading Turf, Science and Technology Centre which is tasked with implementing turf trials that consider future climate and legislative pressures, whilst researching product development for the turf industry as a whole. Research & Development Director Geoff Fenn will be sharing information from past and present trials in the SALTEX seminar area.

For the first time at SALTEX the OAS Line Marking team will have their own dedicated stand (G057) to showcase their robust and unrivalled line marking offering. A range of line marking machines, from pedestrian spray markers to the latest technology in GPS guided robot line markers; alongside industry-leading line marking ready-to-use IMPACT paint range will be on show. Their new line marking brochure will be unveiled at the show and will be available for visitors to take.

The famed OAS Barista will be present once again, along with a number of show offers and competitions which are sure to ensure that stands G060 and G057 are amongst the busiest in the exhibition hall.

For the latest industry news visit turfmatters.co.uk/news

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It’s TinyLineMarkers® at the double for PGSD!

It’s TinyLineMarkers® at the double for PGSD!: Recent rapid expansions have seen major investments for Hounslow-based contractors PGSD – the most recent of which is a second TinyLineMarker® from Origin Amenity Solutions (OAS).

So impressed with the accuracy and labour savings brought about by their original TinyLineMarker® Pro, a Pro X has joined the fleet to deliver efficient marking to schools and sports turf customers across the home counties.

It’s TinyLineMarkers® at the double for PGSD!

It’s TinyLineMarkers® at the double for PGSD!

“Due to the growth in business, we were finding that marking surfaces manually was becoming problematic in terms of both time and labour” explains Managing Director Mark Hooley. “Sports facilities and schools tend to work to extremely tight changeover timeframes and so, to meet requirements, we looked to technology to help.” Mark and the team researched the market extensively and found the TLM Pro to be extremely effective during trials. “We wanted something that was straight forward to operate and that would give us the precision we need when installing these lines. The TLM Pro met all of our requirements, and upon delivery in the spring of 2022, proved to be absolutely outstanding!”

The TLM Pro was shared between teams based in London and Hertfordshire before being joined by a new TinyLineMarker® Pro X in April 2023, giving the two PGSD schools’ teams their own marker for an even more efficient service. “Our operatives were blown away by the intuitiveness of the Pro but the Pro X is next level!” exclaims Mark. “The tablet has been upgraded and there are even more settings and stored markings – all easier to find and use. There is also a wealth of new features, simple things like the ability to manually flush out the system after marking which is a great addition.”

Robust and versatile, the TLM Pro X is the new fast and effective solution to marking – offering a 10L paint capacity and high traction, pro wheels making it suited to even the most demanding field painting jobs.

“Our two TLM’s have been out most days as we prepare sports grounds for the summer season. With the software, we can programme and mark out a 400m running track in 90 minutes compared to two operators spending a full day using string and tape measures… and getting even better accuracy! Once summer marking is complete, we’ll then have another busy season come August when we start putting down markings for football and rugby.”

“We’re delivering a superior product to our clients with these markers and, when combined with the simplicity of use and labour savings, makes the investment essentially cost-neutral.” Mark adds, “There is also plenty of support from Simon Hughes at OAS who has helped us at every stage of the process, including delivering all the initial training, and though we’ve not needed to call on him we know help is available at the end of the phone if we need it.”

Free demonstrations are being offered across the UK.  To book or enquire visit https://tinymobilerobots.com/tinymobilerobots-uk/

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Double A presented with dealer award

Double A presented with dealer award: Campey Turf CareÔ Systems has announced The Double A Trading Company Ltd as their Dealer of the Year for 2022.

The Double A Trading Company Ltd (Double A) was formed in 1996 and is a leading equipment supplier to the Scottish groundcare industry and have grown from small beginnings to become the largest professional turf machinery dealer in Scotland employing 45 staff over 3 outlets from locations in Fife, Aberdeenshire and Glasgow giving customers a local service across Scotland.

Double A presented with dealer award

Double A presented with dealer award

Managing Director Sandy Armit was at the recent BTME exhibition in Harrogate to receive the award.  “Winning the Campey award of Best Dealer of the Year is a very welcome recognition of the hard work of the whole team that occurs on a daily basis, and this only happens if we are all performing, whether that is sales, administration, parts or service. Everyone plays their part in creating a business customers want to buy from, and we can be very proud of that achievement.”

Recognised as ‘Scotland’s Leading Supplier of Groundcare Equipment’, Double A has been a Campey dealer for some 20 years. Sandy explains “We were approached by the late David Briggs from Campeys to take on the Dakota in 2004, which became our best-selling product. This opened a new and expanding market for us which we have since developed with sales of many Vredo Seeders, Shockwaves, Field Top Makers, and Air2 G2 Air Injection machines. The Campey range is so diverse and allows us to offer to a wide range of golf, commercial and local authority sports applications.”

Campey Turf Care Systems is one of Europe’s largest independent grounds care machinery dealers, supplying equipment to countries in most parts of the world.  Over the years Campeys have earned a reputation for offering practical advice and superb aftercare service. The company acts as a new equipment dealer for some of the most respected grounds care machinery manufacturers including Dakota, Imants, Koro, Raycam, Vredo, Votex, GT Air 2G2 injector and Air 1 Injector aerator.

The company also has a thriving used machinery business and a subsidiary company, Tines Direct, which supplies replacement tines, blades, and replacement parts for a wide range of turf care machinery.

Responsibility for supplying Double A Trading Company is now in the capable hands of Campey product specialist Richard Heywood and the two companies continue to work together promoting Campey products across Scotland. “It is a pleasure to work with Sandy and the brilliant team at Double A.” said Richard “We strive to assimilate the customers’ needs with our product range and good communication is essential.”

“This direct support from Campey is key to our success and provides an invaluable benefit for the customer.” said Sandy “We have grown the business steadily since 1996 but have had growth in the last 5 years opening a new outlet in Aberdeenshire and taking over responsibility for John Deere Turf Equipment in the West of Scotland. Doing all of this through Covid and Brexit has had its challenges so now we are in a period of consolidation making investment in people and training to ensure each part of our business is working at optimum performance before we move on to the next stage of our journey.

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EVO woodchippers at the double

EVO woodchippers at the double: As a longstanding GreenMech customer, Rob Drinkwater of Drinkwater Tree Services is the latest in a growing list of tree surgeons to be seriously impressed by the improvements made with their revolutionary EVO Series… so much so, he bought two!

Delivered in early 2022, the 6” EVO 165P was swiftly joined by an 8” EVO 205D just a few weeks later, both of which are delivering performance on par with the first-class GreenMech service and support.

EVO woodchippers at the double

EVO woodchippers at the double

Rob set up on his own 17 years ago and undertakes all areas of domestic tree and hedge maintenance, alongside his team of four, in and around Weston-Super-Mare. “I have always used GreenMech woodchippers, mostly because the advice and support we’ve had from them and our local dealer – GA Groundcare – over the years has always been second to none” says Rob. “When the time was right to upgrade, we asked GA Groundcare what they had, and they brought along the EVO 165P. My team and I were so impressed by what we saw we didn’t even ask the price!”

The EVO 165P Sub-750 features all the key elements of the EVO series such as a wide infeed chute, horizontal rollers and heavy-duty flywheel in a sub 750kg package – powered by a 37hp Briggs & Stratton Vanguard petrol engine. “The beauty of this machine is the manoeuvrability. It’s light and nimble enough for us to get it right where we want it for domestic jobs. It’s the perfect combination of versatility, performance and power.”

“We then wanted a larger machine for take downs and site clearances so the EVO 205D was the obvious choice. The power from the 50hp engine means we can process large material, really quickly and despite its size, it’s surprisingly quiet. That is great when we’re working in close proximity to buildings.” The backbone of the EVO 205D’s design is a deep beam, high tensile steel chassis providing tremendous strength and robust performance – whilst providing unrivalled protection and noise insulation for the engine.

“Having both a 6” and 8” machine on our fleet means we have the flexibility to choose the best machine to suit the job at hand.” Rob concludes, “The design and developments with the EVO series are evident. It’s great to see GreenMech with a product that’s now on par with competitor offerings, and that matches the other areas of their offering which have always been excellent.”

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