Reassurance from Reesink: Reesink Turfcare has developed three new easy-care maintenance plans which will be rolled out over the coming weeks through its three turfcare branches in Scotland, South East and East Anglia.
The plans – rated Gold, Silver and Bronze – are designed to reassure customers that there’s a range of maintenance plan to suit the needs of every customer, giving customers the best support at an affordable price with no hidden surprises.
Reassurance from Reesink
David Jackman, operations manager at Reesink Turfcare, comments: “As a distributor, we are focussed on the way we deal with customer support and achieving the best solution possible. Machinery maintenance is an absolutely given; it’s a non-negotiable in terms of getting the best out of your machinery and we wanted to create a service that made sure customers have the option to safeguard their investment.”
All three plans bring big benefits when it comes to efficient budgeting and cost control. The cost is fixed for the period of the contract and there is the choice of monthly or quarterly payments. Only genuine Toro parts are used, disposal fees are included, and every machine gets a free annual health check. Whichever plan you choose all scheduled servicing is covered and peace of mind is guaranteed.
David continues: “We developed three plans to offer a solution for our customers. Reassurance comes from knowing you can be assured your machines will perform to the best of their ability whichever package you have. When we talk to our customers regarding new machinery we are constantly asked for extended warranty programmes and guarantees, so we have developed the Gold Plan that covers all servicing work, breakdowns, replacement spare parts and acts like a warranty programme over the duration of the contract at a fixed price.”
These plans further reinforce the common goals and values that are the baseline for supporting the company’s commercial turf customers with high standards for servicing, repairs and warranty, and the spare parts supply process. Especially when placed alongside the back-up and support of Reesink’s service centres and network of Authorised Service and Dealer Locations, and initiatives such as the Service Level Agreement which benchmarks great customer service.
David says: “It means that buying Toro comes with buying into a support network like no other. The parts backup is second-to-none and as a Toro customer you are never more than a maximum 72-hours away from the part you need and minimum downtime and maximum productivity.”
It’s this approach that’s seen Reesink recognised by The Toro Company for its outstanding performance in parts, service and technical training in the past – and with these new plans for machinery maintenance and servicing, it’s a standard that continues into the future.
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