Vincent Tractors attain gold plus status: Vincent Tractors & Plant, has been awarded Gold Plus for Kubota Dealer Service Excellence.
Now in its 53rd year in business, Vincent Tractors & Plant, a family owned machinery dealer with branches in Fraddon, Holsworthy and Smithaleigh, near Ivybridge, is the only full line dealership in the country to achieve this status.
The awards, which are assessed and presented every two years by Kubota, are based on dealer equipment, facilities, commitment to training and, most importantly, customer service.
The Kubota customer satisfaction survey is submitted to customers after every product sold and is used to rate the service department of every Kubota dealer.
“This fantastic achievement reflects our team’s hard work and ‘customer first’ commitment“, remarked Paul Vincent, Vincent Tractors & Plant managing director.
“I would like to thank all the team at Vincent Tractors & Plant for their diligence and dedication. The industry is going through tremendous change and we are working hard to innovate to ensure we can meet and exceed our customers’ requirements and expectations.
“Not all the team are able to be here today to receive this award but I’m happy to do it on their behalf. It’s been a real team effort across all three depots to achieve this level of service!”
Rob Wilkins, Kubota’s regional service manager, remarked, “I have been working with Vincent’s for a number of years now and in last five years they have raised the bar with regards to the level of service they offer to their customer as well as their commitment to their own team. We have had our challenges but we have worked together to resolve them.”
Full line Kubota dealerships supply and service agricultural tractors and implements and Kverneland implements, compact tractors and ride on mowers as well as the construction range of excavators, loaders and tracked dumpers.
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