Key appointment for GMA and SALTEX

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Key appointment for GMA and SALTEX: Jen Carter is the new head of communications at the Grounds Management Association, supporting the GMA’s five-year strategy which covers all the sectors of the groundscare industry, including the membership organisation’s flagship event SALTEX, with an expanded communications team.

Jen and her team’s work will focus on supporting the GMA to achieve its three long-term goals: to attract new talent and accelerate the growth of a diverse workforce; to support sustainable business growth and protect the sector’s interests, and to build the industry’s reputation and promote the sector’s contribution to society and the economy, and that cannot be done without the support of SALTEX.

Key appointment for GMA and SALTEX

Key appointment for GMA and SALTEX

The relationship between the GMA and SALTEX is inherently interlinked with the work done for both contributing significantly to the growth and success of the industry. The GMA and SALTEX work hand in hand – SALTEX is powered by the GMA and in turn SALTEX feeds into the GMA’s extensive work in supporting, and raising the profile of, the groundscare industry in all its guises.

Jen comments: “I’ve been aware of the work the GMA and SALTEX have done for the industry as my experience is rooted in the sports sector and I believe it’s essential for the long-term success of the industry that they function and flourish. I am really excited to play a part in their history and their future.”

Jen joins the GMA from Liverpool Football Club where she spent nearly eight years developing and executing strategic communications for the club’s major capital projects including the AXA Training Centre, the new Main Stand, LFC’s flagship retail store and for stadium developments such as concerts and major events.

Prior to that, she spent five years at a boutique sports marketing agency working with blue chip clients across golf, tennis, rugby, equestrianism, and swimming to deliver strategic PR, media relations and sponsorship activation at high profile sporting events such as Wimbledon, The Masters, The Open, US PGA Championship, The Ryder Cup and Presidents Cup.

These credentials make Jen the ideal candidate to lead the GMA’s communications team and take on responsibility for all external and internal communications, including PR and media relations, marketing, events marketing, and brand management, as well as overseeing the successful implementation of the 77th SALTEX exhibition, which is the largest free sports turf, amenities, and landscaping trade show in Europe.

She is supported by a strong marketing team which has recently expanded with the arrival of communications and marketing executive, Georgia Hadwin, joining Nathan Woodford-Rôtt as senior marketing executive and Ollie Swan as senior PR and communications executive.

Jen concludes: “As a team we’re very much focusing on raising the profile and increasing brand awareness and equity of the GMA and SALTEX. At the very heart of all of this we are supporting the GMA’s five-year strategy which supports all the sectors of the groundscare industry and to be involved in something so vast and important for so many is really exciting.”

As well as an expanded communications team to support delivery of GMA strategic objectives, the GMA’s Commercial & Events team has been bolstered by the addition of experienced Sales Manager, Jill Rodham who recently joined Sarah Cunningham’s team, having previously worked at BIGGA for over 9 years. Jill brings strong trade show experience of the grounds care sector and will support Sarah in building on SALTEX 2022’s success which has already seen a 20 per cent increase in show floor space to accommodate increasing demand for space from exhibitors.

SALTEX takes place at Birmingham NEC on 1-2 November 2023. Exhibitors wishing to secure their place at Europe’s largest free sports turf, amenities, and landscaping trade exhibition, should contact GMA Sales Manager, Jill Rodham at jrodham@thegma.org.uk or 07754 552405.

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Customer service at the heart of Reesink awards

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Customer service at the heart of Reesink awards: Each year Reesink UK highlights its dealers who go above and beyond in providing exceptional standards of customer service, goals and considerations with its Aftermarket Dealer Awards.

Lee Rowbotham, service and training manager at Reesink UK, says: “The relationship between distributor and dealer is vital to the success of both businesses. In many cases Reesink’s dealers have that all-important customer facing contact. We appreciate how vital that role is and feel strongly about strengthening our relationship with our dealers wherever possible. That’s one of the reasons why the Aftermarket Dealer Awards came to fruition.”

Customer service at the heart of Reesink awards

Customer service at the heart of Reesink awards

The awards recognise an overall Dealer of the Year for Excellence in Customer Service, alongside outstanding performance in three key areas: Service, Parts and Skills. For the first time this year, Reesink also recognised its dealers that showed the greatest improvement across all key areas in a brand new award.

The new award is designed to reward dealers that showed the biggest step up across all sections of its KPI scoring: service, parts and skills with Devon Garden Machinery scooping this inaugural award.

Steve Dommet from the company says: “This award recognises the efforts our after sales team has put into raising standards and improving the service we provide our commercial customers. As this is a new award it was a pleasant surprise when we found out we’d won.”

Dealers are scored across all three key categories in keeping with Reesink’s Service Level Agreement. The dealer that achieves the highest combined score across categories is awarded the overall Dealer of the Year for Excellence in Customer Support. This year that award went to Reesink Turfcare South East who also won the gold award for Excellence in Skills. Tom Clark, branch manager of Reesink South East says, “Receiving these awards is a proud achievement and recognises our staff members doing a good job. It shows customers we’re a trusted brand as an award winner in what we do to be recognised as one of the best in the field.”

The runners up in these respective categories were Lloyd Limited and Oliver Landpower, who both took home silver awards.

When it came to Excellence in Parts, Revill Mowers took the gold award, with Gammies Groundcare taking silver. Stan Grewar, parts manager at Gammies Groundcare, says: “We’ve got a young team and this award reflects their hard work. I’m very proud of them, I know that the company and the parts department are in safe hands with them.”

Excellence in Service saw Cheshire Turf Machinery win gold while Redtech Machinery took silver.

Mark Woodward, service director at Cheshire Turf Machinery claims: “We are continually investing in our customer service and the excellence in service award is our eighth award since 2017. All of our staff have been brilliant in maintaining and improving standards since the Reesink service level agreement was introduced.

“I would also like to take this opportunity to congratulate one of our service technicians, Chris Hester. He’s our first technician to successfully complete the prestigious Toro Master Tech course.”

Lee concludes: “Reesink has always prided itself on delivering fantastic after sales service and the Aftermarket Dealer Awards recognise those dealers who do an exceptional job at upholding this customer service standard. We’d like to thank them all for their continued hard work and incredible work ethic, it’s a real pleasure working with them year in and year out.”

To learn more about Reesink’s aftermarket offerings including genuine parts, machinery servicing and maintenance advice, customers can get in touch with their local Toro Genuine Parts dealer or service centre or contact Reesink via reesinkturfcare.co.uk.

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It’s TinyLineMarkers® at the double for PGSD!

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It’s TinyLineMarkers® at the double for PGSD!: Recent rapid expansions have seen major investments for Hounslow-based contractors PGSD – the most recent of which is a second TinyLineMarker® from Origin Amenity Solutions (OAS).

So impressed with the accuracy and labour savings brought about by their original TinyLineMarker® Pro, a Pro X has joined the fleet to deliver efficient marking to schools and sports turf customers across the home counties.

It’s TinyLineMarkers® at the double for PGSD!

It’s TinyLineMarkers® at the double for PGSD!

“Due to the growth in business, we were finding that marking surfaces manually was becoming problematic in terms of both time and labour” explains Managing Director Mark Hooley. “Sports facilities and schools tend to work to extremely tight changeover timeframes and so, to meet requirements, we looked to technology to help.” Mark and the team researched the market extensively and found the TLM Pro to be extremely effective during trials. “We wanted something that was straight forward to operate and that would give us the precision we need when installing these lines. The TLM Pro met all of our requirements, and upon delivery in the spring of 2022, proved to be absolutely outstanding!”

The TLM Pro was shared between teams based in London and Hertfordshire before being joined by a new TinyLineMarker® Pro X in April 2023, giving the two PGSD schools’ teams their own marker for an even more efficient service. “Our operatives were blown away by the intuitiveness of the Pro but the Pro X is next level!” exclaims Mark. “The tablet has been upgraded and there are even more settings and stored markings – all easier to find and use. There is also a wealth of new features, simple things like the ability to manually flush out the system after marking which is a great addition.”

Robust and versatile, the TLM Pro X is the new fast and effective solution to marking – offering a 10L paint capacity and high traction, pro wheels making it suited to even the most demanding field painting jobs.

“Our two TLM’s have been out most days as we prepare sports grounds for the summer season. With the software, we can programme and mark out a 400m running track in 90 minutes compared to two operators spending a full day using string and tape measures… and getting even better accuracy! Once summer marking is complete, we’ll then have another busy season come August when we start putting down markings for football and rugby.”

“We’re delivering a superior product to our clients with these markers and, when combined with the simplicity of use and labour savings, makes the investment essentially cost-neutral.” Mark adds, “There is also plenty of support from Simon Hughes at OAS who has helped us at every stage of the process, including delivering all the initial training, and though we’ve not needed to call on him we know help is available at the end of the phone if we need it.”

Free demonstrations are being offered across the UK.  To book or enquire visit https://tinymobilerobots.com/tinymobilerobots-uk/

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Defibrillators added to STAR buggies

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Defibrillators added to STAR buggies: Royal Dornoch Golf Club is thought to be the first golf club in the world to fit defibrillators to all its buggies. The buggies chosen to carry this potentially life-saving device are STAR EV’s Capellas from Reesink Scotland.

Royal Dornoch in Scotland already had defibrillators in the clubhouse and halfway house, but this concept goes one step further to ensure they can be accessed while out on the course and provide treatment more quickly.

Defibrillators added to STAR buggies

Defibrillators added to STAR buggies

The initiative and decision to put the devices on STAR buggies came about by coincidence, as Royal Dornoch general manager, Neil Hampton explains: “The arrival of the buggies coincided with David Sullivan, a Surrey businessman and ex-military trainer, visiting the course on his ten-week challenge putting a golf ball from John O’Groats to Land’s End, stopping along the way to teach 30,000 people CPR.

“We got talking about how we could support David’s mission to promote widespread access to the lifesaving devices and it seemed logical to install them on the buggies that are hired out to golfers with medical conditions. In fact, it almost seemed unbelievable that it hadn’t been done before.”

So, why was STAR EV chosen for this pioneering project? Neil says: “It was time to replace our fleet of buggies and while I don’t find the architecture of golf buggies to change much from brand to brand, STAR EV came top for price and support in our research – we’ve worked with Reesink Scotland for years for our Toro turfcare machinery and know how good they are when it comes to providing support.”

It seems the partnership has started a trend and the club has already had enquiries about the project from other clubs as Neil tells us: “There’s been some promising interest. Defibs are so easy to use, training isn’t even needed. They talk you through the process and alert you if treatment isn’t needed. There’s nothing to fear about putting them on your buggy fleet, they can even be insured.”

The award-winning brand STAR EV is much trusted for its battery-powered reliability and its ambulance vehicles are in a range of UK venues including Tottenham Hotspur Football Club.

To see this trust extended to the Capella buggy as home to defibrillators is something Mike Murray, Northern Sales for Reesink Scotland, Scottish retailer of STAR EV, is incredibly proud of: “I’d like to thank Royal Dornoch Golf Club for having faith that the STAR brand and Reesink can support such a worthy project. Our ‘larger than most’ lithium batteries, combined with a reliable vehicle, will hopefully go a long way to helping if ever they are called into action.”

More about the story can be seen on STV news here: https://youtu.be/FsIRzk7AH8c

To find out more about STAR EV call 01480 226800 or go online at reesink-evehicles.co.uk

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