Turf News is the perfect place for professionals working within the UK’s vibrant turf industry – keeping you up-to-date with topical news, latest market developments and much more across all areas of the industry.
NEWS ARTICLES

Customer service at the heart of Reesink awards

/in , /by

Customer service at the heart of Reesink awards: Each year Reesink UK highlights its dealers who go above and beyond in providing exceptional standards of customer service, goals and considerations with its Aftermarket Dealer Awards.

Lee Rowbotham, service and training manager at Reesink UK, says: “The relationship between distributor and dealer is vital to the success of both businesses. In many cases Reesink’s dealers have that all-important customer facing contact. We appreciate how vital that role is and feel strongly about strengthening our relationship with our dealers wherever possible. That’s one of the reasons why the Aftermarket Dealer Awards came to fruition.”

Customer service at the heart of Reesink awards

Customer service at the heart of Reesink awards

The awards recognise an overall Dealer of the Year for Excellence in Customer Service, alongside outstanding performance in three key areas: Service, Parts and Skills. For the first time this year, Reesink also recognised its dealers that showed the greatest improvement across all key areas in a brand new award.

The new award is designed to reward dealers that showed the biggest step up across all sections of its KPI scoring: service, parts and skills with Devon Garden Machinery scooping this inaugural award.

Steve Dommet from the company says: “This award recognises the efforts our after sales team has put into raising standards and improving the service we provide our commercial customers. As this is a new award it was a pleasant surprise when we found out we’d won.”

Dealers are scored across all three key categories in keeping with Reesink’s Service Level Agreement. The dealer that achieves the highest combined score across categories is awarded the overall Dealer of the Year for Excellence in Customer Support. This year that award went to Reesink Turfcare South East who also won the gold award for Excellence in Skills. Tom Clark, branch manager of Reesink South East says, “Receiving these awards is a proud achievement and recognises our staff members doing a good job. It shows customers we’re a trusted brand as an award winner in what we do to be recognised as one of the best in the field.”

The runners up in these respective categories were Lloyd Limited and Oliver Landpower, who both took home silver awards.

When it came to Excellence in Parts, Revill Mowers took the gold award, with Gammies Groundcare taking silver. Stan Grewar, parts manager at Gammies Groundcare, says: “We’ve got a young team and this award reflects their hard work. I’m very proud of them, I know that the company and the parts department are in safe hands with them.”

Excellence in Service saw Cheshire Turf Machinery win gold while Redtech Machinery took silver.

Mark Woodward, service director at Cheshire Turf Machinery claims: “We are continually investing in our customer service and the excellence in service award is our eighth award since 2017. All of our staff have been brilliant in maintaining and improving standards since the Reesink service level agreement was introduced.

“I would also like to take this opportunity to congratulate one of our service technicians, Chris Hester. He’s our first technician to successfully complete the prestigious Toro Master Tech course.”

Lee concludes: “Reesink has always prided itself on delivering fantastic after sales service and the Aftermarket Dealer Awards recognise those dealers who do an exceptional job at upholding this customer service standard. We’d like to thank them all for their continued hard work and incredible work ethic, it’s a real pleasure working with them year in and year out.”

To learn more about Reesink’s aftermarket offerings including genuine parts, machinery servicing and maintenance advice, customers can get in touch with their local Toro Genuine Parts dealer or service centre or contact Reesink via reesinkturfcare.co.uk.

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.

It’s TinyLineMarkers® at the double for PGSD!

/in , /by

It’s TinyLineMarkers® at the double for PGSD!: Recent rapid expansions have seen major investments for Hounslow-based contractors PGSD – the most recent of which is a second TinyLineMarker® from Origin Amenity Solutions (OAS).

So impressed with the accuracy and labour savings brought about by their original TinyLineMarker® Pro, a Pro X has joined the fleet to deliver efficient marking to schools and sports turf customers across the home counties.

It’s TinyLineMarkers® at the double for PGSD!

It’s TinyLineMarkers® at the double for PGSD!

“Due to the growth in business, we were finding that marking surfaces manually was becoming problematic in terms of both time and labour” explains Managing Director Mark Hooley. “Sports facilities and schools tend to work to extremely tight changeover timeframes and so, to meet requirements, we looked to technology to help.” Mark and the team researched the market extensively and found the TLM Pro to be extremely effective during trials. “We wanted something that was straight forward to operate and that would give us the precision we need when installing these lines. The TLM Pro met all of our requirements, and upon delivery in the spring of 2022, proved to be absolutely outstanding!”

The TLM Pro was shared between teams based in London and Hertfordshire before being joined by a new TinyLineMarker® Pro X in April 2023, giving the two PGSD schools’ teams their own marker for an even more efficient service. “Our operatives were blown away by the intuitiveness of the Pro but the Pro X is next level!” exclaims Mark. “The tablet has been upgraded and there are even more settings and stored markings – all easier to find and use. There is also a wealth of new features, simple things like the ability to manually flush out the system after marking which is a great addition.”

Robust and versatile, the TLM Pro X is the new fast and effective solution to marking – offering a 10L paint capacity and high traction, pro wheels making it suited to even the most demanding field painting jobs.

“Our two TLM’s have been out most days as we prepare sports grounds for the summer season. With the software, we can programme and mark out a 400m running track in 90 minutes compared to two operators spending a full day using string and tape measures… and getting even better accuracy! Once summer marking is complete, we’ll then have another busy season come August when we start putting down markings for football and rugby.”

“We’re delivering a superior product to our clients with these markers and, when combined with the simplicity of use and labour savings, makes the investment essentially cost-neutral.” Mark adds, “There is also plenty of support from Simon Hughes at OAS who has helped us at every stage of the process, including delivering all the initial training, and though we’ve not needed to call on him we know help is available at the end of the phone if we need it.”

Free demonstrations are being offered across the UK.  To book or enquire visit https://tinymobilerobots.com/tinymobilerobots-uk/

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.

Defibrillators added to STAR buggies

/in , /by

Defibrillators added to STAR buggies: Royal Dornoch Golf Club is thought to be the first golf club in the world to fit defibrillators to all its buggies. The buggies chosen to carry this potentially life-saving device are STAR EV’s Capellas from Reesink Scotland.

Royal Dornoch in Scotland already had defibrillators in the clubhouse and halfway house, but this concept goes one step further to ensure they can be accessed while out on the course and provide treatment more quickly.

Defibrillators added to STAR buggies

Defibrillators added to STAR buggies

The initiative and decision to put the devices on STAR buggies came about by coincidence, as Royal Dornoch general manager, Neil Hampton explains: “The arrival of the buggies coincided with David Sullivan, a Surrey businessman and ex-military trainer, visiting the course on his ten-week challenge putting a golf ball from John O’Groats to Land’s End, stopping along the way to teach 30,000 people CPR.

“We got talking about how we could support David’s mission to promote widespread access to the lifesaving devices and it seemed logical to install them on the buggies that are hired out to golfers with medical conditions. In fact, it almost seemed unbelievable that it hadn’t been done before.”

So, why was STAR EV chosen for this pioneering project? Neil says: “It was time to replace our fleet of buggies and while I don’t find the architecture of golf buggies to change much from brand to brand, STAR EV came top for price and support in our research – we’ve worked with Reesink Scotland for years for our Toro turfcare machinery and know how good they are when it comes to providing support.”

It seems the partnership has started a trend and the club has already had enquiries about the project from other clubs as Neil tells us: “There’s been some promising interest. Defibs are so easy to use, training isn’t even needed. They talk you through the process and alert you if treatment isn’t needed. There’s nothing to fear about putting them on your buggy fleet, they can even be insured.”

The award-winning brand STAR EV is much trusted for its battery-powered reliability and its ambulance vehicles are in a range of UK venues including Tottenham Hotspur Football Club.

To see this trust extended to the Capella buggy as home to defibrillators is something Mike Murray, Northern Sales for Reesink Scotland, Scottish retailer of STAR EV, is incredibly proud of: “I’d like to thank Royal Dornoch Golf Club for having faith that the STAR brand and Reesink can support such a worthy project. Our ‘larger than most’ lithium batteries, combined with a reliable vehicle, will hopefully go a long way to helping if ever they are called into action.”

More about the story can be seen on STV news here: https://youtu.be/FsIRzk7AH8c

To find out more about STAR EV call 01480 226800 or go online at reesink-evehicles.co.uk

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.

Get greens summer-ready with Turf care professionals

/in , /by

Get greens summer-ready with Turf care professionals: Leading manufacturer of golf, lawn bowling greens and other sports turf maintenance equipment, Wood Bay Turf Technologies, has been creating world-class turf maintenance equipment since 1987, and has a range of products to help with all aspects of summer lawn maintenance.

It’s always recommended to start the season with a roll, as greens can be soft and uneven at this time of year. Rolling will help to smooth uneven spots and firm up the surface. The greensIRON 3900 golf greens roller, has been top-rated by leading golf course managers to raise the standard of greens to incredibly high quality, while smoothing out any surface imperfections and creating a firm playing surface. The greensIRON golf turf roller has a light footprint, even lighter than a person making a putt, so it will not make a mark as it rolls.

Get greens summer-ready with Turf care professionals

Get greens summer-ready with Turf care professionals

The machine has uniquely designed handlebars to allow for ease of steering, while its Hydro-Gear makes the transition from one direction to another very comfortable for even the least experienced operator. The roller’s rubber-tracked drive roller also provides superior climbing ability on the steepest, undulating greens and approaches.

The greensIRON 6200 Lawn Bowling Greens and Tennis Court Roller is based on the same design as the greensIRON 3900, but has wider rollers at 62” instead of 39”. The greensIRON 6200 is ideally used for rolling lawn bowling greens and tennis courts to make them smoother and play faster, improving the turf surface and creating a consistent green speed.

Another key task is turf dethatching and thinning out thatch to clear out old, dead grass and other organic matter that has built up, but not broken down, over the autumn and winter months. Dethatching opens up the lawn surface to allow for improved nutrient and water intake. The Wood Bay fds9200 multipurpose turf dethatchers are lightweight, flexible and responsive, and are engineered to handle a variety of surfaces, from the contours and undulations of a golf course to the flat surfaces associated with sports fields, race tracks and equestrian arenas.

Finally, it’s is an ideal time to make sure that all equipment is in tip-top condition. Along with turf specialist machinery, Wood Bay also manufactures dynaBlade verti-cut blades for all leading brands of turf machinery. Strong by design with tungsten carbide tips, the blades are engineered to save time and money with the most efficient linear aeration.

Wood Bay Turf Techonologies’ products are available exclusively from Henton & Chattell’s dealer network. For more information, please contact Sam Russo, sales specialist turf machinery, email sr@hentonanchattell.co.uk or call 07716 992587.

Further information about Wood Bay and its products can be found at https://www.woodbayturftech.com/

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.

Lord’s hosts exclusive tour

/in , /by

Lord’s hosts exclusive tour: Lord’s the ‘home of cricket’ in London is hosting a unique opportunity to meet its head groundsman and walk on its hallowed turf.

On 5 July, visitors will go behind the scenes with Lord’s highly respected Head Groundsman Karl McDermott to learn the science and secrets of groundskeeping and behold its collection of cricket related art and memorabilia. The exclusive event showcases the grounds and impeccable work of grounds and turf specialists, in support of Perennial, the charity helping people in horticulture.

Lord’s hosts exclusive tour

Lord’s hosts exclusive tour

Karl McDermott is known for producing top quality international and domestic pitches at World Cup level. He says: “This is a once in a lifetime opportunity to see all the iconic parts of the grounds and experience some of the most inspiring views in sports. Visitors will walk the pitch and discover the secrets behind keeping the hallowed turf in such pristine condition. This is an extraordinary experience that gives back to the horticultural community.”

Gardens, parks and sporting grounds bring joy to so many, but working in horticulture can be tough. Sadly, many people who work with plants, trees, flowers or grass, and their families, are struggling. To help, the charity Perennial provides free information, advice and support through its website, helpdesk and UK wide team.

Perennial helped Craig, 31, who had worked in grounds maintenance for 10 years. He put his back out during a shift at work and was signed off. Perennial arranged an initial physiotherapy assessment and then referred Craig for face-to-face physio treatment based on his diagnosis. Craig’s back pain improved after physio treatment and he is much happier now as a result. Craig says: “Not being able to do my job was hard to accept and triggered a lot of anxiety and depression. I’m so grateful for the physio sessions for my back pain, they’ve really helped me.”

Perennial’s work with worldclass sporting venues like Lord’s offers unforgettable experiences that many sports fans dream of. The charity is calling for more sporting venues to celebrate grounds people by hosting an exclusive tour.

Perennial Events Manager, Chris Crooker says: “Sporting venues have the opportunity to recognise their grounds people and give back to all those who look after green spaces by hosting a unique and memorable experience that will both delight and educate fans and garden lovers.”

To host an exclusive sports tour for Perennial contact events@perennial.org.uk

Or, to book the Lord’s tour visit perennial.org.uk/lords-cricket-ground

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.