Tag Archive for: Customer

Firm to expand customer service in Yorkshire

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Firm to expand customer service in Yorkshire: GGM Group continues to demonstrate its commitment to service excellence and support for its customer & supplier partners with the announcement of its intention to open a new service centre this Spring, in a move that will also bring jobs to the area.

The forthcoming launch of the new centre, in the Wakefield MBC area, which will have a focus on serving customers throughout Yorkshire in Groundscare, Agriculture and Arboriculture with after sales support, including mobile engineers and spare parts supply.

Firm to expand customer service in Yorkshire

Firm to expand customer service in Yorkshire

GGM offer a comprehensive portfolio of leading land-based machinery including Kubota and Baroness in Agriculture & Groundscare and Golf respectively as well as many others; together with cutting-edge solutions from FSI stump grinders, and TP Woodchippers within Arboriculture. With an extensive product offering, GGM can provide machinery of superior quality, that is both high performing and offers increased levels of efficiency.

As a tractor and machinery dealership, GGM supply equipment to sectors including professional groundscare, estate management, golf and other sports clubs, local authorities and the agriculture and arborist markets. The business has served Yorkshire for many years and with a growing portfolio of Yorkshire-based customers, the Service Centre aims to localise and improve customer support and GGM’s ability to meet customer needs in the region.

GGM Group have recently been awarded the 2024 Service Dealer UK Professional Turf Care Dealer of the Year award. Having also won the award in 2014 and 2019 this accolade recognises the company’s ongoing commitment to excellence in the industry. The company also achieved the Kubota Gold Plus Service Excellence Standard in 2023, awarded only to companies who offer the highest after sales service levels, so whether customers are looking for parts, service or technical advice GGM are committed to exceeding customers’ expectations.

Drawing on the vast experience and knowledge of the award-winning teams in Colne and Haydock, the company aims to create a team to ensure customers will be looked after at every step of their journey, with on-the-doorstep expertise at hand.

Chris Gibson, Managing Director of GGM Group said:

“This an extremely exciting time for the GGM Group. We already have a strong customer base in Yorkshire and it seemed the right time to enhance our customer service offering in the region. As a business, our competent team are committed to delivering first class customer service and support and the Yorkshire service centre will only add to this”.

The new service centre will open up job opportunities for service and support staff in the area and interested applicants should visit https://www.ggmgroup.com/about-us/job-vacancies/

GGM is a specialist supplier of tractors and high-quality professional equipment for commercial use in Groundscare, Tree care and Agriculture across Yorkshire and the North-West of England, with existing depots in Colne and Haydock.

With a proven record of delivering a trusted service and exceptional after sales support, driven by a set of deep-rooted values, GGM takes pride in building long lasting customer relationships, based on anticipating needs, solving problems and delivering on time, every time.

GGM Group are also proud to be a living wage employer, as well as being an ISO and CHAS accredited supplier.

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Rolawn celebrates double customer service award win

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Rolawn celebrates double customer service award win: Rolawn, the UK’s leading turf grower and supplier of soft landscaping products, is thrilled to be a winner of not just one, but two awards from independent review platform, Feefo.

Having once again won the Feefo Gold Trusted Service Award for 2024, recognising businesses that consistently deliver a world-class customer experience, Rolawn is also one of a select few businesses to receive Feefo’s inaugural 10 Years of Excellence Award.

Rolawn celebrates double customer service award win

Rolawn celebrates double customer service award win

This new award is an independent seal of excellence that recognises dedication to and consistency in customer service over a ten-year period.

Jonathan Hill, Rolawn’s Sales and Marketing Director, commented: “We’re very excited to receive both the 10 Years of Excellence Award and the Gold Trusted Service Award as a result of our customer reviews in 2023. In a customer-centric business like ours, it is reassuring to receive affirmation that our dedication to exceeding our customers’ expectations is reflected in their experience.”

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers.

The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.

Feefo introduced the 10 Years of Excellence Award to businesses which have won a Trusted Service Award ten years in a row. It shows their dedication and commitment to giving customers the best experience they can.

Working with over 6,500 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.

Consumer confidence is now at its highest level since 2021 as living standards show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.

Congratulating Rolawn, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.

“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.

“Particular congratulations to Rolawn for winning the first-ever 10 Years of Excellence Award, by going above and beyond for their customers consistently over ten years. They should be proud of this achievement, and I look forward to seeing them continue to achieve next year and beyond.”

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Customer service at the heart of Reesink awards

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Customer service at the heart of Reesink awards: Each year Reesink UK highlights its dealers who go above and beyond in providing exceptional standards of customer service, goals and considerations with its Aftermarket Dealer Awards.

Lee Rowbotham, service and training manager at Reesink UK, says: “The relationship between distributor and dealer is vital to the success of both businesses. In many cases Reesink’s dealers have that all-important customer facing contact. We appreciate how vital that role is and feel strongly about strengthening our relationship with our dealers wherever possible. That’s one of the reasons why the Aftermarket Dealer Awards came to fruition.”

Customer service at the heart of Reesink awards

Customer service at the heart of Reesink awards

The awards recognise an overall Dealer of the Year for Excellence in Customer Service, alongside outstanding performance in three key areas: Service, Parts and Skills. For the first time this year, Reesink also recognised its dealers that showed the greatest improvement across all key areas in a brand new award.

The new award is designed to reward dealers that showed the biggest step up across all sections of its KPI scoring: service, parts and skills with Devon Garden Machinery scooping this inaugural award.

Steve Dommet from the company says: “This award recognises the efforts our after sales team has put into raising standards and improving the service we provide our commercial customers. As this is a new award it was a pleasant surprise when we found out we’d won.”

Dealers are scored across all three key categories in keeping with Reesink’s Service Level Agreement. The dealer that achieves the highest combined score across categories is awarded the overall Dealer of the Year for Excellence in Customer Support. This year that award went to Reesink Turfcare South East who also won the gold award for Excellence in Skills. Tom Clark, branch manager of Reesink South East says, “Receiving these awards is a proud achievement and recognises our staff members doing a good job. It shows customers we’re a trusted brand as an award winner in what we do to be recognised as one of the best in the field.”

The runners up in these respective categories were Lloyd Limited and Oliver Landpower, who both took home silver awards.

When it came to Excellence in Parts, Revill Mowers took the gold award, with Gammies Groundcare taking silver. Stan Grewar, parts manager at Gammies Groundcare, says: “We’ve got a young team and this award reflects their hard work. I’m very proud of them, I know that the company and the parts department are in safe hands with them.”

Excellence in Service saw Cheshire Turf Machinery win gold while Redtech Machinery took silver.

Mark Woodward, service director at Cheshire Turf Machinery claims: “We are continually investing in our customer service and the excellence in service award is our eighth award since 2017. All of our staff have been brilliant in maintaining and improving standards since the Reesink service level agreement was introduced.

“I would also like to take this opportunity to congratulate one of our service technicians, Chris Hester. He’s our first technician to successfully complete the prestigious Toro Master Tech course.”

Lee concludes: “Reesink has always prided itself on delivering fantastic after sales service and the Aftermarket Dealer Awards recognise those dealers who do an exceptional job at upholding this customer service standard. We’d like to thank them all for their continued hard work and incredible work ethic, it’s a real pleasure working with them year in and year out.”

To learn more about Reesink’s aftermarket offerings including genuine parts, machinery servicing and maintenance advice, customers can get in touch with their local Toro Genuine Parts dealer or service centre or contact Reesink via reesinkturfcare.co.uk.

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New TYM customer for Reesink’s Scotland branch

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New TYM customer for Reesink’s Scotland branch: After 17 years with the same dealer, Bathgate Golf Club in Scotland has chosen Reesink Scotland to supply it with its first ever TYM tractor.

Head greenkeeper Rab Burns, who has been at the club, which is home to two former Ryder Cup captains, for 29 years, couldn’t be happier with the change: “We’re very happy with our new TYM tractor. It does everything we need it to and is so reliable. We got it through Reesink’s Livingstone branch, whom we’d heard really good things about as a dealer, and they’ve delivered on price and support.

New TYM customer for Reesink's Scotland branch

New TYM customer for Reesink’s Scotland branch

“It’s been a fair bet working with them, whatever we ask them to do, it’s done,” he continues. “It’s been very reassuring and a first-class service.”

The club chose the T555 model, one of the compact tractors recently involved in TYM’s redesign and a long-term customer favourite – for very good reasons.

Rab says: “This one has the same horsepower and similar performance as the previous tractor we had from a different brand, but the controls and the safety devices are much better. It’s easier to fix the attachments to the back and overall, it’s much more user-friendly, and seeing as everyone uses it, this was a big selling point. It’s the perfect size, spacious and easy to control. It just suits us. Plus, it’s good value.”

Being so user-friendly allows the team to get the job done more quickly and efficiently, says Rab: “There’s less time wasted fiddling with complicated controls or with extensive operator training, which means there’s more time spent preparing the course and making sure it’s up to the members’ standards, which is every golf club’s ideal scenario.”

The new tractor will be used mainly for loading sand and aggregates and for transporting a debris blower to help clear the course and surrounding spaces from leaves and grass cuttings.

Gareth Rogers, area sales specialist at Reesink’s Livingstone branch in Scotland, adds: “The redesigned 55hp engine in the T555 produces more power than its predecessor while still maximising on fuel efficiency, and the updated panel has a new digital element that shows the tractor hours, fuel gauge and information on the engine and emission system, which all makes for much-improved user control.

“So, it’s easy to see why Bathgate decided to go with TYM and what we’re incredibly pleased about is that they’ve chosen us as their new dealer. It’s a move that represents the work we’ve been putting into offering customers in the area the very best service and support,” he concludes.

To find out more about the TYM range and the tractor attachments available from Reesink call 01480 226800, email info@reesinkturfcare.co.uk, or visit reesinkturfcare.co.uk.

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Campey keeps customer care top priority

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Campey keeps customer care top priority: Campey Turf Care Systems is bolstering its dedication to customer support with the addition of four new team members.

Workshop Manager Bob Nixon, Outside Service Engineer, Dave Juke, Sales Demonstrator Archie Thomas and Product Specialist for Tom Weston, join Campeys as the company continues to meet customer demand and expands into its new premises.

Campey keeps customer care top priority

Campey keeps customer care top priority

The second Campey branch in Bosley, Macclesfield, includes a showroom and walk-in retail shop as well as additional servicing facilities. The increase in workload from the new site and customer demand for new and used machinery has been met with several strategic appointments in all departments, as well as increasing the presence out in the field with a new Product Specialist Tom Weston.

Tom covers a large strip of the country from Macclesfield to Greater Manchester, down to Stockport, across to Chester and covering parts of the Peak District too. As an experienced greenkeeper spanning 24 years, Tom 41, has worked his way from assistant to head greenkeeper in clubs in the Stockport area, to becoming deputy course manager at Sale Golf club in Manchester, and is well placed to understanding the needs of both greenkeeper and groundsmen. He already has substantial knowledge of turf maintenance equipment and will be a real asset to Campeys.

By taking a proactive approach to staffing, Campey can ensure customer care is kept as a top priority in the workshop and out in the field in the build-up to a traditionally busy time for the turf care community.

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