Tag Archive for: Master

STIHL launches Master Technician Course

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STIHL launches Master Technician Course: STIHL has launched its highly anticipated Master Technician Course, the pinnacle of its dealer training programme, designed to provide expert-level servicing and diagnostics across the full STIHL product range.

Following extensive development and a successful pilot earlier this year, the Master Technician Course is now available exclusively to STIHL Approved dealers who have completed the full training pathway, comprising Foundation, Intermediate, and Advanced Servicing courses.

STIHL launches Master Technician Course

STIHL launches Master Technician Course

The final stage of the programme includes an online entry exam and pre-requisite modules, followed by an intensive three-day face-to-face training experience at STIHL’s headquarters, Contra House.

This hands-on course offers participants an in-depth technical deep dive, featuring:

  •  Eight specialist assessments
  •  Extensive product usage training
  •  A guided Contra House tour
  •  A structured recertification process, including an annual online exam

With a strong emphasis on practical learning, the Master Technician Course provides a small group setting, ensuring each technician receives expert guidance. Courses are strictly limited to six participants per session, allowing for focused, hands-on experience with STIHL’s latest tools and servicing techniques.

Since launching the Master Technician learning pathway in 2023, nearly 100 face-to-face training courses have taken place across all four levels, reinforcing STIHL’s commitment to dealer training and technical excellence.

The first Master Technician Course officially launched online on 10th February, with nine further face-to-face sessions planned throughout 2025.

For more information, please contact learning@stihl.co.uk.

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First Toro international master salesperson award

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First Toro international master salesperson award: Richard Wood from Reesink South East has been named Toro International Master Salesperson by Toro. This is the first time Toro has presented such an award outside the USA and only three are awarded a year globally.

Amy Dahl, Vice President of International Business at The Toro Company, presented the award to Richard under the guise of a launch event at BTME, with the Reesink UK team and an extensive Toro international team present.

First Toro international master salesperson award

First Toro international master salesperson award

She says: “We looked at all salespeople across the international division. Richard’s passion for the Toro products and his customers have seen him achieve over 50 percent market share in his area. With 30 years’ experience in the industry and 12 years at Reesink, he fits all the criteria for this prestigious award.”

The Toro International Master Salesperson of the Year Award is more than just an acknowledgment of high sales; it is a recognition of the ability to understand and anticipate the needs of customers.

Jon Cole, Divisional Business Manager at Reesink Turfcare, says: “Richard is consistent with his sales and has grown market share in what is a very competitive area. His customers feel he goes the extra mile for them every day. It probably hasn’t sunk in for him yet how much of a big deal this is globally.”

Richard’s three decades of experience prior to Reesink Turfcare come from dealer JSM, four years selling amenity chemicals and fertilisers for Sheriff Amenity, and before that sales jobs for other competitive turfcare machinery manufacturers.

Richard says winning was a huge surprise: “Winning this award really was totally unexpected – I was shocked! It’s done as part of a team with my depot at Sheffield Park and it’s going to be exciting sharing the news with everyone.”

Amy says: “Richard is so humble. I know he says he just goes out and does his job, but he couldn’t be more deserving.”

The last word goes to Alastair Rowell, Managing Director of Reesink UK, who talks about the pride he and the company have in Richard’s achievement.

“Richard has an obvious passion for the Toro products and his customers and makes a valuable contribution to the industry,” he says. “He goes above and beyond in his job and his work and it’s this commitment that has resulted in sales excellence and customer satisfaction for so many years. He’s done himself and the company incredibly proud, and I am proud to be his boss.”

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Brent Downs becomes BIGGA’s 90th Master Greenkeeper

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Brent Downs becomes BIGGA’s 90th Master Greenkeeper: Otter Creek director of agronomy Brent Downs has become the 90th Master Greenkeeper since the certification’s inception in 1990.

In doing so, Brent, 43, is just the 36th person to possess both Master Greenkeeper and Certified Golf Course Superintendent classifications, two of the highest accolades available to experienced golf greenkeepers on either side of the Atlantic.

Brent Downs becomes BIGGA’s 90th Master Greenkeeper

Brent Downs becomes BIGGA’s 90th Master Greenkeeper

Of the moment he was told he had been successful in achieving Master Greenkeeper status, Brent said: “It was amazing and there were a lot of different emotions. I know the journey to get there and a lot of people have walked it before me, so it was equal parts shock and gratitude. The elation, thankfulness and introspection came later.”

Although a resident of Indiana in the Midwest United States, Brent attributes much of his success to experiences gained during spells in Australia and the United Kingdom. Having interned at Loch Lomond Golf Club in 2007, Brent has become the fourth Master Greenkeeper to be associated with the Argyll & Bute course, following in the footsteps of Ken Siems, David Cole and Janne Lehto.

“Not a whole lot of people get the opportunity to intern in Scotland and Australia at the beginning of my career,” said Brent. That just changed my perspective and my worldview so much. It was the first time I ever heard about Master Greenkeeper, because even though there are only 90 of us, four of them are in some way tied to Loch Lomond Golf Club – Ken Siems and David Cole, who were my bosses at the time, and now Janne Lehto and me are Master Greenkeepers 89 and 90.”

After word of Brent’s achievement was circulated to his fellow Master Greenkeepers, he was flooded by congratulations.

“I’m proud of the part I played in this, but you don’t ever accomplish anything like this on your own,” said Brent. “It takes a village and I’m grateful for the Master Greenkeepers that mentored me, coached me and calmed down – they just kept encouraging me to stay with it.

“The minute Deb [Burnett, BIGGA Learning and Development Manager] sent out that email, I don’t think I’ve ever received so many congratulations. It was at that moment I realised what a community or family Master Greenkeeper is.”

To qualify for the Master Greenkeeper Certificate, a candidate must have at least 10 years’ experience working as a greenkeeper including three years as a course manager, head greenkeeper or superintendent. Certification includes the completion of a rigorous assessment programme that covers all aspects of golf course management.

Master Greenkeeper is a mark of distinction and is highly respected in the golf industry, signifying the holder has achieved the highest level of professional expertise with a commitment to maintaining the highest standards of golf course management.

You can find out more about Master Greenkeeper on the BIGGA website, www.bigga.org.uk

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Course manager achieves Master Greenkeeper status

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Course manager achieves Master Greenkeeper status: The British & International Golf Greenkeepers Association (BIGGA) has revealed that Janne Lehto, course manager at Hirsala Golf, has become Finland’s first certified Master Greenkeeper.

Janne, 30, is chairperson of the Finnish Greenkeepers Association and is an agronomist for the Finnish Golf Union. He began his career at Hirsala, before spells at Loch Lomond Golf Club in Scotland and Woodlands Golf Club in Melbourne, Australia. He returned to Hirsala in 2016, before taking on the course manager role in 2017.

Course manager achieves Master Greenkeeper status

Course manager achieves Master Greenkeeper status

Hirsala hosted the Finnish Open in 2011 and 2015, but is also considered one of the most forward-thinking and environmentally conscious golf clubs anywhere. The club is GEO Certified and has worked alongside WWF Finland on a number of projects including wetland management, waterway restoration and marine conservation. Additionally, the club powers machinery using biofuel rather than fossil fuels and both the clubhouse and maintenance facility have solar panels that means all of Hirsala’s electricity needs are fulfilled by the club itself. Fairways and rough are mown by autonomous mowers, each powered by clean energy drawn from the Hirsala’s solar power system.

The Master Greenkeeper Certificate is awarded to those members of BIGGA who have reached the highest standards of greenkeeping and golf course management. Candidates must pass three stages to achieve the certification, including an assessment of golf course operations and a case study and technical examination. They must also have 10 years’ experience as a greenkeeper with at least three years spent in a course manager, head greenkeeper or superintendent position.

“I was pretty thrilled,” said Janne of the moment he received a phone call from BIGGA’s Deb Burnett telling him he had become BIGGA’s 89th Master Greenkeeper. “It was a great feeling to get the process done because I started it over two years ago, but was held up by the COVID-19 pandemic that meant I could not have a course inspection, there being no other Master Greenkeepers in Finland. I started greenkeeping in 2011 and I’m always looking to develop myself and progress my career, so this was the natural next step.”

Head to the BIGGA website for more information about Master Greenkeeper and the other professional qualifications available to greenkeepers.

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Reesink announces Master Service Technicians

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Reesink announces Master Service Technicians: The Master Service Technician award, the highest training achievement Reesink Turfcare and Toro Commercial has to offer, has been awarded to four more technicians.

Chris Hester from Cheshire Turf Machinery, Ian Hill from Oliver Landpower, Stuart Barrie from Reesink Scotland and Michael Dixon from Lloyd Limited (Newcastle branch) have completed one of the most stringent and comprehensive training courses in the industry and are now able to offer the highest level of service in the UK.

Reesink announces Master Service Technicians

Reesink announces Master Service Technicians

The Master Service Technician (MST) programme is specifically designed to provide the most thorough training for Authorised Dealer Technicians, ensuring their skillset is updated and meets the demands of the industry’s continuous evolution.

With the rapid development of electric and hybrid technology, it’s important that the skills and knowledge in those areas progress at an equivalent rate so that technicians and dealers can better serve their customers and the Toro product.

Stuart confirms this is very much the case: “As engineers we need to keep up with industry progress and development. We all know about climate change and the move from petrol/diesel to electric power in the car industry. Not so well known is our industry is going through the same changes. This course makes sure all engineers are adequately trained to carry on with day to day repairs and requirements as the changes happen.”

When considering the advantages this will bring for customers, Ian says: “The MST course provides the opportunity to train to a standard that’s not widely available in the industry. In a customer facing role, it’s an advantage to be able to give the best level of support and advice to customers and ensure high standards of service on hybrid and all electric systems.”

Michael agrees: “Completing the MST training has meant that Lloyds as a dealer has also benefitted, receiving better warranty return rates and boosting the dealer standards score. It has not gone unnoticed by the company that my efforts have had a positive impact on the business.”

And it’s not just customers who benefit from Reesink setting the standard and offering this course as Chris explains: “For a start, it’s a huge achievement to pass the interview process and be accepted onto the course; that in itself is a worthy addition to the CV! But most of all, it’s recognition for the dedication and hard work you’ve put into your career and with it being similar to a degree in this sector, it’s a big deal.”

Summing up the benefits having a qualified MST in the business, Sean Trotter, service manager from Lloyds, says: “This training gives the engineer the recognition they deserve for their skill set and abilities. It’s an industry recognised qualification held in high esteem with our customers in the golf industry and brings financial benefits with warranty reimbursement and a contribution towards the training once qualified.”

The course has been set up with further benefits for the qualifying technician too as Michael explains: “There’s a trip to America to get a first hand insight into the goings on of Toro and where it all comes from. For someone who works for a dealer this is a once in a lifetime opportunity and trips like this rarely come around.”

Further courses run throughout the year to keep the technicians up-to-date with evolving products and technologies and with all qualified Master Service Technicians hailing from different dealers, it means there’s a good chance customers across England and Scotland now have access to this higest level of service and support.

But there can never be enough, so for dealers wanting to recognise their technician’s talent and ambition, and for technicians wishing to further their careers, call Reesink on 01480 226800 or go online at reesinkturfcare.co.uk/resources/training-courses.

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