Tag Archive for: Reesink

Reesink offering 10% off Toro MVP kits

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Reesink offering 10% off Toro MVP kits: Reesink Turfcare is once again supporting customers with discounts on genuine Toro parts. This time it’s the multi-purpose, multi-value MVP kits which are benefitting from 10 percent off in May.

A challenging economy places pressure on businesses and Reesink is always looking for ways to help businesses carefully manage costs and avoid downtime when it comes to machinery maintenance, says Michael Hampton, Reesink Turfcare parts manager.

Reesink offering 10% off Toro MVP kits

Reesink offering 10% off Toro MVP kits

“With the rising cost of living putting the squeeze on consumer spending, higher inflation and energy prices pressuring business costs, many businesses will benefit from taking action to reduce costs and operate more efficiently,” he says.

These handy kits already save customers up to 20 percent on the cost of buying the parts individually, so when adding on the extra 10 percent discount from Reesink, it’s easy to see how the savings mount up to be quite significant.

There are over 100 different maintenance issues such as rebuilding rollers, replacing hydraulic hoses or overhauling cutting units, and there is a Toro MVP kit for them all providing all the required parts conveniently packaged in one handy box at significant discount.

Each pack come with instructions giving advice on when to perform specific maintenance tasks depending on the model and the number of hours of use, helping to prevent running machines into the ground and incurring unnecessary costs to repair them. Plus, they allow for more accurate forecasting when setting budget aside for parts and servicing too.

And of course, they bring the peace of mind that the parts match the quality of the machine, as Michael concludes: “It’s important for a machine’s performance and longevity that genuine parts are used with the exact engineering specifications for the machine. By choosing Toro MVP kits customers can be sure they get the best performance now with fewer problems down the line, all at the best possible price. As the saying goes – every little helps.”

So, the advice is don’t delay, contact a local dealer to take advantage of this competitive offer that lasts for the month of May. To find a local Toro dealer, visit reesinkturfcare.co.uk or call 01480 226800.

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Spring discounts from Reesink

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Spring discounts from Reesink: Spring is on the horizon and that means one thing: cutting season is fast approaching. With that in mind, Reesink Turfcare is supporting customers with discounts on genuine Toro cylinders and bedknives.

The best quality and most precise cut comes from a cylinder mower and in order for this precision machine to give the performance its capable of, it stands to reason it’s fitted with precision engineered parts.

Spring discounts from Reesink

Spring discounts from Reesink

Michael Hampton, parts manager at Reesink Turfcare, explains: “If the bedknife is not perfectly flat, it is impossible to get the bedknife to touch the entire length of the cylinder. And that’s an essential part of a cylinder mower’s construction that makes it a precision cutting tool. Adjust any part of the construction process with, for example, ‘will-fit’ parts and the fit, form and function are affected resulting in a less consistent cut and sub-par after-cut appearance.”

Toro genuine parts are the exact same parts used on the production lines to build the original equipment. Not only that, but they’re manufactured with reliable, high-quality materials to ensure maximum performance with less downtime, and they’ve been rigorously tested to make sure they can withstand the daily stress that come with keeping a course in top condition.

To consider buying an alternative is simply a false economy, says Michael: “If customers have made the decision to invest in a Toro machine, it’s important they understand why fitting genuine parts to match the quality of their initial investment is key. However, we appreciate, as costs rise, it can be tempting to cut corners and that’s why we’re offering our dealers discounts to pass on to their customers.”

To find out what offers are available, customers are advised to contact their local dealer to be sure they’re getting the right part with the exact engineering specifications for their equipment at the best possible price.

To find your nearest Toro dealer, visit reesinkturfcare.co.uk or call 01480 226800.

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Reesink and Toro working with 59club

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Reesink and Toro working with 59club: In their continuous drive to maintain and improve standards within the golf community, Toro and Reesink Turfcare are working with leading customer service management specialist and training provider; 59club.

The relationship with 59club focuses on the continuous efforts required to produce the best playing surfaces possible.

Reesink and Toro working with 59club

Reesink and Toro working with 59club

59club provides mystery shopping audits and satisfaction surveys at participating golf clubs to help measure standards. Their insights and expertise are utilised to upskill and train employees, all with a focus on improving customer satisfaction.

Jon Cole, business divisional manager for Turfcare at Reesink Turfcare, explains: “59club supports continuous improvement in the industry, placing the importance on the customer’s experience.

“A big part of the process is looking at the consistency of the tees, greens, fairways and bunkers. An unbiased look at course performance is always a good thing and the results provide valuable feedback on the processes, procedures, methods and equipment used to keep the course inline with expectations.”

While Reesink is one of the best placed suppliers to help with course maintenance and improvements, its involvement with 59club doesn’t stop there.

Will Hewitt, general manager 59club UK, explains: “Our latest brand alignment with Toro and Reesink Turfcare is really exciting, they’re a great match for our values and ethos to provide a measurement of quality across the industry. We’re delighted to announce that they will also sponsor the Greenkeeper of the Year at our annual awards.”

Jon continues: “We’re always looking to shine a light on those working across the UK to create the best fine turf they can. The future of the industry relies on those professionals, and we consider it an honour to create opportunities and be approached to support initiatives to recognise the skill it takes, promote progression and ensure the future of turf management is bright.”

59club have nine territorial divisions serving the UK, Ireland, Europe, USA, Canada, Middle East, Africa, Asia, Australia and New Zealand. They are endorsed and supported by governing bodies such as the PGA, The Asian Industry Golf Federation and the French Golf Federation, 59club are also a chosen partner of the CMAE, European Tour Destinations and PGA Branded Properties.

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Prestigious award win for Reesink Hydro-Scapes

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Prestigious award win for Reesink Hydro-Scapes: Reesink Hydro-Scapes has hit the ground running by winning the National Support Network (NSN) Service Award for 2022 in recognition of its outstanding service, training and support for UK Toro irrigation customers.

Toro’s National Support Network (NSN) was founded in 1991 as the first dedicated customer support network in the irrigation industry. Its purpose is to give customers confidence and peace of mind through complete central control system operational assurance.

Prestigious award win for Reesink Hydro-Scapes

Prestigious award win for Reesink Hydro-Scapes

To achieve this prestigious award, distributors must exhibit a strong passion for customer service, excellent product knowledge, have advocated for their customers, held successful regional NSN training events, and attained a high percentage of both active NSN customers and extended year NSN customers.

Reesink Hydro-Scapes endeavours to provide customers with the best irrigation and water aeration solutions on the market. Robert Jackson, division manager at Reesink Hydro-Scapes explains what this recognition means to the division. He says: “To have achieved this award is a real honour and lets us know that we’re doing something right.

“Our strategy has always been to deliver the best customer service with all of our business partners, including Toro. Irrigation is a big investment for most customers, and there are a lot of elements to consider to put the correct systems in place. Here at Reesink we always strive to put the customer first, taking what they want out of a system and pairing it with our team’s expertise on our products, as well as the wider irrigation landscape. The goal is to make our customers’ lives as easy as possible from discovering Toro Irrigation solutions to enjoying the end product.

It’s of the utmost importance that they feel secure with not only the product we’re providing but with the team behind it too.”

To learn more about what the award-winning Reesink Hydro-Scapes has to offer call 01480 226800 or visit reesinkturfcare.co.uk for further information.

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Reesink awarded outstanding sales achievement

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Reesink awarded outstanding sales achievement: Pitched against Toro distributors from across the globe, Reesink has been awarded by Toro the International Outstanding Sales Achievement award for 2022 – high praise indeed for the company.

In order to qualify for the award, distributors must have exhibited excellence in sales growth, a positive market share trend, and win rate – which includes new projects, large fleet replacements, and renovations. They must have participated in relationship building activities and delivered solid industry support.

Reesink awarded outstanding sales achievement

Reesink awarded outstanding sales achievement

Reesink Turfcare has succeeded on every level in demonstrating these core components. Jon Cole, divisional business manager for Reesink Turfcare, says: “To be considered for this award at all is an honour, and to win it is a massive achievement for our sales team and dealer partners.

“The number of machines we’ve managed to get into clubs, even amid the challenges of industry wide shortages, speaks for itself and is testament to the hard work our sales team and dealer partners put into building those relationships with our customer base. Over the past year we’ve seen more and more clubs invest in electric models and increasing numbers turning red as they look to invest in quality machines. I cannot emphasise enough just how thankful we are to all our customers for their patience and understanding in what have been, and remain, extremely challenging circumstances.

“Our aim is always to set the customer up with the right machines for their course, and deliver to them a product that is going to perform, and last a very long time. This sales achievement award is a reflection of those values and the passion Reesink and our partners share in delivering quality equipment.”

To talk to someone about Toro technology and how the Toro range could suit your course, call 01480 226800.

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Reesink supporting sustainability at SAGE

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Reesink supporting sustainability at SAGE: SAGE 2023 is hosting the first Sustainability Solutions for Grounds Specialists Summit live, in partnership with Bio-Circle and supported by Reesink Turfcare.

The event, at Three Counties Showground in Malvern on 19-20 July, will focus on demonstrating how businesses in the sports and outdoor maintenance industries can lower their impact on the environment and take vital steps towards being sustainable. This will include a live panel for sharing sustainable practices among many things.

Reesink supporting sustainability at SAGE

Reesink supporting sustainability at SAGE

Bio-Circle, the sustainable surface technology system manufacturer, and machinery distributor Reesink Turfcare have joined forces to form an initiative called GreenGrounds to promote environmental awareness within the turf and groundscare industries, bring the industries together, raise the importance of effective sustainable activities, make an overall positive impact towards decarbonisation and environmentally friendly maintenance for groundscare.

Gillian Haverson, marketing manager at Reesink Turfcare, a Bio-Circle distributor, says: “Reesink and Bio-Circle have come together to accept our environmental and sustainable responsibilities to help the future of the industry. Reesink is happy to support this initiative and bring awareness of more sustainable solutions to groundscare professionals.

“It’s important we focus on providing sustainable, environmentally friendly technology that reduce our customer’s carbon footprint and do not compromise on the quality of the work. Our current offering includes products powered by biodiesel and advanced batteries made more efficient by incorporating electronic fuel injection, hybrid and electric technologies.”

And some of this technology will be at SAGE. The all-electric Toro Greensmaster eFlex 1021 pedestrian mower, for example, which has been seen cutting the greens at Royal Liverpool Golf Club for The Open 2023, will be on the Bio-Circle stand with a Reesink rep available to discuss all electric and hybrid machinery options available from Toro, who has led the technology in this field.

Find out more about Reesink, Bio-Circle and GreenGrounds by calling 01480 226800 or going online at reesinkturfcare.co.uk

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Customer service at the heart of Reesink awards

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Customer service at the heart of Reesink awards: Each year Reesink UK highlights its dealers who go above and beyond in providing exceptional standards of customer service, goals and considerations with its Aftermarket Dealer Awards.

Lee Rowbotham, service and training manager at Reesink UK, says: “The relationship between distributor and dealer is vital to the success of both businesses. In many cases Reesink’s dealers have that all-important customer facing contact. We appreciate how vital that role is and feel strongly about strengthening our relationship with our dealers wherever possible. That’s one of the reasons why the Aftermarket Dealer Awards came to fruition.”

Customer service at the heart of Reesink awards

Customer service at the heart of Reesink awards

The awards recognise an overall Dealer of the Year for Excellence in Customer Service, alongside outstanding performance in three key areas: Service, Parts and Skills. For the first time this year, Reesink also recognised its dealers that showed the greatest improvement across all key areas in a brand new award.

The new award is designed to reward dealers that showed the biggest step up across all sections of its KPI scoring: service, parts and skills with Devon Garden Machinery scooping this inaugural award.

Steve Dommet from the company says: “This award recognises the efforts our after sales team has put into raising standards and improving the service we provide our commercial customers. As this is a new award it was a pleasant surprise when we found out we’d won.”

Dealers are scored across all three key categories in keeping with Reesink’s Service Level Agreement. The dealer that achieves the highest combined score across categories is awarded the overall Dealer of the Year for Excellence in Customer Support. This year that award went to Reesink Turfcare South East who also won the gold award for Excellence in Skills. Tom Clark, branch manager of Reesink South East says, “Receiving these awards is a proud achievement and recognises our staff members doing a good job. It shows customers we’re a trusted brand as an award winner in what we do to be recognised as one of the best in the field.”

The runners up in these respective categories were Lloyd Limited and Oliver Landpower, who both took home silver awards.

When it came to Excellence in Parts, Revill Mowers took the gold award, with Gammies Groundcare taking silver. Stan Grewar, parts manager at Gammies Groundcare, says: “We’ve got a young team and this award reflects their hard work. I’m very proud of them, I know that the company and the parts department are in safe hands with them.”

Excellence in Service saw Cheshire Turf Machinery win gold while Redtech Machinery took silver.

Mark Woodward, service director at Cheshire Turf Machinery claims: “We are continually investing in our customer service and the excellence in service award is our eighth award since 2017. All of our staff have been brilliant in maintaining and improving standards since the Reesink service level agreement was introduced.

“I would also like to take this opportunity to congratulate one of our service technicians, Chris Hester. He’s our first technician to successfully complete the prestigious Toro Master Tech course.”

Lee concludes: “Reesink has always prided itself on delivering fantastic after sales service and the Aftermarket Dealer Awards recognise those dealers who do an exceptional job at upholding this customer service standard. We’d like to thank them all for their continued hard work and incredible work ethic, it’s a real pleasure working with them year in and year out.”

To learn more about Reesink’s aftermarket offerings including genuine parts, machinery servicing and maintenance advice, customers can get in touch with their local Toro Genuine Parts dealer or service centre or contact Reesink via reesinkturfcare.co.uk.

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Reesink announces Master Service Technicians

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Reesink announces Master Service Technicians: The Master Service Technician award, the highest training achievement Reesink Turfcare and Toro Commercial has to offer, has been awarded to four more technicians.

Chris Hester from Cheshire Turf Machinery, Ian Hill from Oliver Landpower, Stuart Barrie from Reesink Scotland and Michael Dixon from Lloyd Limited (Newcastle branch) have completed one of the most stringent and comprehensive training courses in the industry and are now able to offer the highest level of service in the UK.

Reesink announces Master Service Technicians

Reesink announces Master Service Technicians

The Master Service Technician (MST) programme is specifically designed to provide the most thorough training for Authorised Dealer Technicians, ensuring their skillset is updated and meets the demands of the industry’s continuous evolution.

With the rapid development of electric and hybrid technology, it’s important that the skills and knowledge in those areas progress at an equivalent rate so that technicians and dealers can better serve their customers and the Toro product.

Stuart confirms this is very much the case: “As engineers we need to keep up with industry progress and development. We all know about climate change and the move from petrol/diesel to electric power in the car industry. Not so well known is our industry is going through the same changes. This course makes sure all engineers are adequately trained to carry on with day to day repairs and requirements as the changes happen.”

When considering the advantages this will bring for customers, Ian says: “The MST course provides the opportunity to train to a standard that’s not widely available in the industry. In a customer facing role, it’s an advantage to be able to give the best level of support and advice to customers and ensure high standards of service on hybrid and all electric systems.”

Michael agrees: “Completing the MST training has meant that Lloyds as a dealer has also benefitted, receiving better warranty return rates and boosting the dealer standards score. It has not gone unnoticed by the company that my efforts have had a positive impact on the business.”

And it’s not just customers who benefit from Reesink setting the standard and offering this course as Chris explains: “For a start, it’s a huge achievement to pass the interview process and be accepted onto the course; that in itself is a worthy addition to the CV! But most of all, it’s recognition for the dedication and hard work you’ve put into your career and with it being similar to a degree in this sector, it’s a big deal.”

Summing up the benefits having a qualified MST in the business, Sean Trotter, service manager from Lloyds, says: “This training gives the engineer the recognition they deserve for their skill set and abilities. It’s an industry recognised qualification held in high esteem with our customers in the golf industry and brings financial benefits with warranty reimbursement and a contribution towards the training once qualified.”

The course has been set up with further benefits for the qualifying technician too as Michael explains: “There’s a trip to America to get a first hand insight into the goings on of Toro and where it all comes from. For someone who works for a dealer this is a once in a lifetime opportunity and trips like this rarely come around.”

Further courses run throughout the year to keep the technicians up-to-date with evolving products and technologies and with all qualified Master Service Technicians hailing from different dealers, it means there’s a good chance customers across England and Scotland now have access to this higest level of service and support.

But there can never be enough, so for dealers wanting to recognise their technician’s talent and ambition, and for technicians wishing to further their careers, call Reesink on 01480 226800 or go online at reesinkturfcare.co.uk/resources/training-courses.

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Irrigation finance made easy with Reesink

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Irrigation finance made easy with Reesink: Helping make the numbers work when it comes to replacing an irrigation system is Reesink Hydro-Scapes with a finance solution offering 100 percent funding over 10 years.

Reesink’s financial partner, Novuna, works directly with customers to create a tailored and affordable asset finance solution to provide the security of knowing that the repayments will give the business the ability to budget and plan without disrupting cash flow.

Irrigation finance made easy with Reesink

Irrigation finance made easy with Reesink

Features include funding up to 100 percent of the project costs, transparency and support from a team who take the time to understand the business’ needs over a 10 year term, unique to Reesink and longer than the usual asset lending period.

Robert Jackson, division manager for Reesink Hydro-Scapes, says: “Responsible irrigation has never been more relevant, sustainability under pressure from ever-increasing temperatures and unpredictable seasons, or the pressure so noticeable to address old, inefficient systems. But it’s a big financial outlay and amid a cost-of-living crisis affecting businesses too, many may be thinking about how they can get the numbers to work to embark on one of the most expensive projects a club is likely to undertake.

“Buying irrigation on finance takes away two of the biggest headaches we find exist for those embarking on an irrigation installation: it means the full installation customers need is much sooner and there is a smaller upfront capital outlay.

“Anyone who has gone through the process will know that choosing and installing an irrigation system can be a lengthy one, phasing installations over years. Removing the headache that comes with financing the project means that you’re making the decision-making process a lot simpler and quicker and there is no need to phase in,” Robert says.

There are two ways for a business to purchase an irrigation system with Reesink on finance – it’s either leased or hired (hire purchase). Both are fixed costs and will not change during the life of the agreement, which makes accurate budgeting far easier.

Robert discusses the ease of the scheme: “Unlike an outright purchase, asset finance lets you pay for your irrigation system in monthly, quarterly or semi-annual payments, and with Reesink no minimum deposit is required – the first instalment is paid on signing. This helps customers spread the cost even further, while also demonstrating full confidence in a Toro installation and its backup support.”

As the first distributor in the UK to offer Reesink customers fixed term finance on its irrigation products, it has the most years of experience in this arena, making it the perfect partner to work with to keep businesses moving forward in 2023. So don’t get bogged down in the numbers, just call Reesink on 01480 226800, email info@reesinkturfcare.co.uk, or visit reesinkturfcare.co.uk

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Dealers recognised by Reesink UK

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Dealers recognised by Reesink UK: Every year Reesink UK recognises its dealers whose performance in the three areas of Service, Parts and Skills reflect outstanding customer service standards, goals and considerations.  

Reesink awards those dealers achieving the best scores in keeping with its Service Level Agreement, which benchmarks great customer service, and the highest combined score across all three categories wins an overall Dealer of the Year for Excellence in Customer Support. In 2021 that much coveted award went to Lloyd Limited in Carlisle.

Dealers recognised by Reesink UK

Dealers recognised by Reesink UK

Lloyd Limited also won Gold for Excellence in Skills; while Cheshire Turf Machinery topped the bill for Excellence in Service; and Excellence in Parts went to Reesink Turfcare South East.

Reesink Turfcare South East also got a silver hat-trick for Excellence in Service, Excellence in Skills and Aftermarket Dealer of Excellence; and Reesink Turfcare Scotland took home silver for Excellence in Parts.

Lee Rowbotham, service and training manager at Reesink UK, says: “The Aftermarket Dealer Awards are how we thank our service locations for showcasing the high standards for customer service Reesink has. And illustrating to customers that our core customer service standards, goals and considerations reach them.”

Reflecting on the win, Simon Burton, group aftersales manager at Lloyd Ltd, says: “We’re delighted to have won two awards. It’s fantastic to know that our policy for maximising service personnel skills through manufacturer training is being recognised. With the support of our Reesink Product Specialist and Service Manager we have achieved the Aftermarket Dealer Award and this demonstrates the importance of working closely with Reesink and shows what can be achieved from a strong partnership.”

Peter Biddlecombe, aftersales manager at Reesink Turfcare South East says: “The annual awards are really important as they give an immediate indicator of current aftersales service levels and other areas to focus on accordingly. Receiving award/s is an achievement to be proud of and brilliant for staff members to recognise they’re doing a good job. It shows customers you’re a trusted company as an award winner and positions you as one of the best in the field.”

Mark Woodward, service director at Cheshire Turf Machinery, says: “The Toro Excellence in Service award is extremely important to Cheshire Turf Machinery and is our third accolade in succession. This is a testament to all our staff who work incredibly hard throughout the year maintaining consistently high standards and giving peace of mind to all our customers”.

Lee concludes: “Over the years, we have continually invested in our customer service and especially so in our after sales offering and to see that represented by the dealers so brilliantly means we are achieving in our goal to keep on improving the overall experience for all our customers.”

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