Tag Archive for: Service

Trencher Hire service just the job

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Trencher Hire service just the job: A Toro TRX-16 pedestrian trencher – supplied with operator – dug-out 400 metres of trenching in challenging land conditions in just one and a half days to the delight of customer Steve Stringfellow.

Steve, who lives in a remote farmhouse in Lincolnshire, wanted to lay a new water line from his house to the main water main, as the old existing iron water pipe ran across the farmer’s field and during ploughing often got damaged.

Trencher Hire service just the job

Trencher Hire service just the job

He commented: “We expected some problems with the property being built in 1850. The ground is fairly heavy clay agricultural land, with lots of trees and other obstacles within it. My initial reaction was to get a JCB for the job, but realised that this would have caused a great deal of disruption. I also calculated that around 84 tons of sand would have been needed to backfill the trenches, which would have proved costly both in terms of buying the sand and the labour needed to do the work.

“One of my colleagues, who had used Trencher Hire UK in the past, recommended them. When I contacted the Operations Manager Steve Kingdom, he ran through a few options open to me and I selected a Toro TRX-16 with operator.

“Not only was the trencher cheaper to hire than a JCB but, with its narrow-gauge cutter, could access areas a digger couldn’t. In addition, the narrow neat channels created by the Toro meant that probably only 30 tons of sand would be needed to backfill afterwards – saving both material and labour costs compared to a digger.

“The trencher operator Paul was brilliant and cracked on with the job straight away, but was also honest and upfront highlighting patches of ground where he could not get the Toro through and had to find another path.

“The new 32mm water pipe has been re-routed, but did have to pass over the old one and Paul was able to dig down without damaging it.

Most of the trenching was dug-out to a depth of 650mm and 100mm wide, but in some places adjustments were needed to be made because of large rocks and other obstacles. This meant that in some areas he only dug down to a depth of 500mm, or even as low as 400mm.

“I could not fault the service from Trencher Hire – it was ‘spot-on’. They arrived on time, did the job that they agreed to do and with no excess costs.

To find out how Trencher Hire UK call help, contact us on: 0121 751 9319, or email: team@trencherhire.com or visit our website: www.trencherhire.com

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Weedingtech launch Foamstream rental service

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Weedingtech launch Foamstream rental service: Weedingtech, developers of the world-leading herbicide-free weed control product Foamstream, have announced the launch of a brand-new rental service – available to customers throughout the UK.

The introduction of the new hire programme provides a fantastic opportunity for people to quickly and easily discover the environmentally-friendly Foamstream solution for complete weed and moss control, eliminating the sometimes lengthy and complex capital procurement process.

Weedingtech launch Foamstream rental service

Weedingtech launch Foamstream rental service

Since its launch in 2011, Foamstream has redefined non-herbicidal vegetation control. Its patented low-pressure process combines hot water and a biodegradable foam, made from natural plant oils and sugars, which acts as an ‘insulation blanket’ to retain the heat and keep the water in the ‘kill zone’ for longer. In addition to eradicating the plant, Foamstream also sterilises surrounding seeds and spores that haven’t yet germinated, providing a long-lasting solution that is safe to use around people, animals and sensitive environments including water courses.

A recent study into the overall efficiency of Foamstream, conducted by the University of Athens, concluded that its performance was comparable to that of Glyphosate, and it appeared to surpass the results of a number of other non-chemical methods which only provided a moderate level of weed control. Effective and easy to apply, Foamstream is delivered through one of Weedingtech’s industry-leading machines. The range is mountable on an array of vehicles and UTV’s and encapsulates different power options to deliver the perfect combination to meet the requirements of clients in all areas of grounds and green space management.

The new rental package includes 100L of the organically-certified foam, the latest high-specification machinery and full technical training for a set weekly rate. In addition, an information of things (IOT) tracker is included as standard, to provide accurate measurement of output and ongoing remote support. Discounts are available for long-term hire of more than six months, with an additional option to purchase the equipment if desired, where 80% of the rental value is returned.

Not only does this new service provide a cost-effective option to those looking for a ‘greener’ solution to weed control, the Foamstream machines can deliver additional value when used for other outdoor cleaning tasks such as gum removal, power washing and sanitisation. For more information, or to request a rental quote, visit www.weedingtech.com

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Turf Tank expands UK Service Team

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Turf Tank expands UK Service Team: Danish robotics company, Turf Tank is expanding their UK customer service team with the appointment of Liam Pindred as UK Sales and Service Support Specialist.

With demand for the Turf Tank One robotic line-marker increasing in the UK, the company wants to continue their investment in the sales and support team. The appointment of Liam adds a very experienced industry professional to the group.

Turf Tank expands UK Service Team

Turf Tank expands UK Service Team

After completing an apprenticeship in mechanical engineering, Liam joined Reesink Turf Care as a Service Engineer and progressed to Service Technician before a three-year spell as Service Manager for East Anglia.

Liam’s technical and industry knowledge will be invaluable to Turf Tank as they continue to grow and expand their service offering in the UK market. For Liam, it is an opportunity to join a young a company where he can be a part of the process for growth and use his experience to shape the service department.

“Turf Tank is a growing company with big plans, and that is what drew me towards this job,” Liam explains. “Their team is extremely enthusiastic with ambitious ideas for the UK. They want to grow in the market and have a plan in place to achieve it. It is exciting for me to be a part of that at this stage where we can work to shape the service and support that Turf Tank offers customers going forward.

“I’ve spent considerable time in Denmark for my training, where I was introduced to the company and how the business operates. I was also shown the robot and how to use it, gaining valuable experience seeing it from a new user’s perspective. With my engineering experience I can develop an in-depth understanding of the product to ensure we can build an excellent back-up service for the UK customers.

UK Regional Sales Manager for Turf Tank, Matt Murray is delighted to have Liam on-board. “For the people using it and for those that will be using it, the Turf Tank One is a time-saving tool that they come to rely on. Expanding the services side of the team at this stage means there won’t be a drop off in back-up for our existing customers as we expand. Instead, they’ll continue getting the excellent service they have been receiving and expect.” he said.

Liam’s addition to the team signals an exciting time for the company as it continues to develop their business infrastructure in the UK and Ireland to serve a wide range of customers from professional football clubs to grassroots sports clubs, plus educational establishments, local authorities, and contractors.

For more information on the Turf Tank One or to have a demonstration contact alex@turftank.co.uk (southern UK) or matt@turftank.co.uk (northern UK).

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Reesink’s Master Service Technician award

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Reesink’s Master Service Technician award: David Creasy, first response technician for Reesink Turfcare’s Sheffield Park branch, has been awarded Master Service Technician status for completing one of the most stringent and comprehensive training courses in the industry.

Reesink UK’s Master Service Technician programme is specifically designed to provide the most thorough training for technicians, ensuring their skillset is updated and meets the demands of the industry’s continuous evolution. Advanced modules ranging from First Aid Safety Training to Advanced Sprayer Service are covered.

Reesink's Master Service Technician award

Reesink’s Master Service Technician award

So, what was it that appealed to David about undertaking the course? He says: “A huge proportion of our customers work for golf clubs that are in the top 100 courses in the UK and 89 of our contacts are Master Greenkeepers. Since 99 percent of my role is customer-facing, it was only ever going to be advantageous for me to have the highest level of training there is to give the best possible advice and service.”

David says when it comes to education and training in the industry, it has for many years favoured turf, with very little available to help support the use of machines and getting the best possible results from them.

He says: “I’ve been working in the industry since leaving college in 1998 and it’s always been important to me to be able to get additional qualifications, but I’ve found education and training for technicians and workshop mechanics and those in the maintenance and servicing side of the industry to be lagging behind the rest. When Reesink launched the Master Service Technician programme I just thought: “thank goodness for that” and applied! It’s really needed to help progression in the sector.

“So often these incredibly advanced and high technological machines just aren’t being used to their full capabilities. It’s given me great job satisfaction to know I can help make sure customers take full advantage of what the machines can do, keeping them in the best possible condition and making their job that much easier.”

The training fits in well around work requirements, explains David, who was on track to have completed the course over a year ago but COVID meant his final training modules had to be put on hold: “It’s an absolutely fantastic course, really thorough and well-rounded, taking everything to that next level. It’s well-arranged, with a mix of practical and theory work and a test at the end of every module.”

Lee Rowbotham, service manager at Reesink, says: “We designed this training to be flexible. It fits in around work requirements for participants and the fact that David confirms this to be the case proves the model is effective and bodes well for its longevity. It’s a huge achievement for David to become Reesink’s first Master Service Technician, he’s worked really hard and put in the extra work to achieve his goal.”

A lot of training and courses were put on hold in 2020 due to the pandemic, but Lee says there is renewed interest in uptake now with Reesink seeing training requests double each week: “There’s a lot of interest in training at the moment and it’s easy to understand why: the benefits it brings not just to the individual but for the customer too seem endless.”

Master Service Technician training is available to all those working in Reesink’s extensive dealer network. To find out more about this and the training course available from Reesink, one of the most comprehensive from a turfcare machinery and equipment distributor in the country, visit reesinkturfcare.co.uk/resources/training-courses

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Yamaha and Service Dealer agreement

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Yamaha and Service Dealer agreement: Yamaha Motor Europe N.V., Branch UK is pleased to announce a Service Dealer agreement with Lister Wilder, the Reading-based distributor of Agricultural, Arboriculture, Construction, Golf and Groundcare equipment.

In 2019 Lister Wilder was appointed a Yamaha sales dealer for golf cars and light electric vehicles. Now, following the signing of this Service Dealer agreement, they will also offer service and aftersales support to ensure exemplary levels of customer care to golf courses across the south and southwest of England.

Yamaha and Service Dealer agreement

Yamaha and Service Dealer agreement

Commenting on the signing Yamaha’s Dan Palmer, Manager, Golf Cars said,

“After reviewing a number of key service areas to support the growth of our direct hire business, we introduced this new initiative, appointing Service Dealers to significantly upgrade our aftersales support to customers. Our previous business model was to provide in-house service support using mobile technicians from our service centre on the south coast.

“Now, we have a respected premium family-owned and family-run business with a reputation for impeccable service and customer care supporting our customers from their branches in Bristol, Reading, Cirencester, Guildford and Ashford.  This will enable a more efficient, effective and flexible service provision in which we aim to exceed customer expectations.

“Lister Wilder are the first of our distribution partners to sign a Service Dealer agreement and are a perfect fit, with a business philosophy reflecting the ethos here at Yamaha.”

Neil Davis, Group Service Director at Lister Wilder added,

“We partnered with Yamaha in 2019, marketing and selling golf cars and light electric vehicles. The success of our sales role for these products resulted in our appointment as ATV dealers, as well. Now, we can celebrate the award of Service Dealer status, providing a bespoke, all-encompassing service for golf course operators.

“We are delighted that Yamaha have put their trust in us to support this new strategy, enabling golf courses access to Yamaha’s product offering through their direct hire programme, which removes third party finance agreements and offers true fixed costs, together with all round support.”

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300 acres, one gold service

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300 acres, one gold service: With 300 acres of grass to maintain, there was no doubt that Glenbervie Golf Club in Scotland, needed the support of the Reesink Turfcare’s ReeAssure maintenance plan.

Paul Todd, course manager at Glenbervie Golf Club, opted for the scheme to ensure the club’s large fleet of Toro mowers and machines remained in premium condition in order to maintain the pristine standards the club and its members were accustomed to.

300 acres, one gold service

300 acres, one gold service

Paul comments: “Our course can experience some pretty wet weather so our fleet needs to remain in excellent working condition to face the challenges presented by the elements.

“With a site of 300 acres of mature parkland, reliability and quality of cut are key factors. We implement a full PGR programme across all areas of the course and the Multi Pro 5800 sprayer had been vital for allowing us to do this effectively and efficiently.

“Our excellent relationship with Reesink ensures that we minimise down time and maximise the efficiency of the fleet. If we have any problems I know I can expect to see a Reesink representative on the same day. The quality of the scheme is second to none and it doesn’t matter if we need new parts, routine servicing or repairs, it’s taken care of.”

With Gold, Silver and Bronze package options, Reesink Turfcare’s ReeAssure maintenance scheme gives customers ultimate flexibility to select a service level that fits with their budget.

Paul and his team opted for the Gold package over five years ago and they still reap the financial benefits of signing up to the scheme. Paul continues. “I always know where we are in terms of cost and that’s enormously reassuring. Knowing that the package is so comprehensive means I can be confident I won’t be hit with big maintenance bills.”

Working with Rab Wilson at the Reesink Livingston branch in Scotland, Paul feels totally reassured. Together they have built up a good rapport which Paul cites as one of the most important aspects of the scheme: “I know I can count on Rab and his team to respond quickly if we have any problems. It’s a very good one-to-one service and having people you can rely on is vital to us. It’s a really good relationship – I can’t fault it.”

Rab comments: “The plan provides ultimate reassurance to customers such as Paul who maintain a very large fleet all year round. We take the stress out of arranging new parts and electrical components, servicing, breakdown support and machine health checks.

“Labour, parts and consumables are all included, so this comprehensive package of support provides a manageable upkeep programme which we take care of. It leaves customers like Paul with more time to focus on their day jobs and perfecting the golf course which his members value so much.”

Call 01480 226800 or go online at reesinkturfcare.co.uk to find out more about Reesink ReAssure maintenance plans.

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Putting service first with Makita

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Putting service first with Makita: In a move that reaffirms its commitment to delivering outstanding customer service, leading power tool manufacturer, Makita UK is delighted to unveil its new Factory Service Centre (FSC) in Blakelands, Milton Keynes.

Makita UK has relocated its Milton Keynes Factory Service Centre site (located at the company’s headquarters), to a new, larger location to house regional servicing activity. The new 20,000-sqft premises in Blakelands, which is scheduled to officially open on April 6th, will enable Makita to bolster its customer repair and service support commitments and completes a portfolio of three dedicated centres in London, Glasgow and Milton Keynes.

Putting service first with Makita

Putting service first with Makita

Makita’s Factory Service Centres deliver an exceptional service and repair offering for end-users. Products covered under the company’s warranty agreement can be posted (by arranging a collection) or dropped off (with prior booking), at each FSC for Makita’s technical experts and engineers to perform product servicing, detailed diagnostics and high standards of repair work when needed.

With a focus on improving levels of technical knowledge across the construction sector, the new larger premises in Blakelands will also be used to host Makita UK accredited service training, as well as Authorised Service Agents (ASA) workshops and seminars. Furthermore, Makita will use the new site to host apprenticeship training sessions focusing on the electrical and mechanical service requirements of Makita tools.

Speaking on the FSC opening, Tony Coleman, Technical Manager at Makita UK commented: “Opening this new, larger site is testament to the growing popularity of our tools, as well as our long-lasting commitment to delivering exceptional customer support. We’re now in a better position than ever to deal with service and repair demands, as well as to promote high-quality industry training. The spacious new centre also provides us with ample opportunity to continue growing our operations as we look to develop into new sectors and industries.”

All three of Makita’s FSC sites are currently following COVID-19 guidelines and customers are advised to follow the most up-to date guidance on arranging servicing or repairs, published on the company’s website.

For more information about Makita’s FSC sites, services and procedures please visit: www.makitauk.com/factory-service-centres

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Ford Ranger fleet drives Campey customer service

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Ford Ranger fleet drives Campey customer service: As the post-COVID market approaches, Campey Turf Care systems has ensured their Product Specialists stay on the road with a new fleet of Ford Rangers.

Campey has successfully navigated what has been a difficult time for the industry and has strived to keep providing outstanding customer service and support in accordance with changing regulations over the last 18 months.

Ford Ranger fleet drives Campey customer service

Ford Ranger fleet drives Campey customer service

Now, the company is looking forward to restrictions ending, and with the anticipation of higher demand, has ensured Product Specialists will always reach customers with the fleet of eight new vehicles.

Providing on-site support has always been a cornerstone of the Campey experience, from machinery recommendations to installations, and the importance of those visits to the end-users is often highlighted.

Maintaining that contact during the pandemic whenever possible was crucial for grassroots and professional clubs alike as they continued to work. Working tactfully during this time ensured Campey maintained their existing markets while concentrating on a sharp increase of interest in the second-hand market, a sector that Campey, while already established in focused on to meet the constantly changing requirements of customers.

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STIHL launches service kits

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STIHL launches service kits: STIHL has launched a range of service kits for petrol handheld tools that enable professional and domestic owners to carry out simple routine engine maintenance themselves, increasing their tools reliability and longevity.

Developed by STIHL to make routine maintenance quicker and easier, the new service kits allow owners to maintain the optimum performance and reliability they expect from STIHL products.

STIHL launches service kits

STIHL launches service kits

STIHL’s service kits contain everything needed to carry out routine servicing on a STIHL petrol hand held power tool engine. The service kits include an air filter, spark plug and fuel filter, and additional items depending on the specific machine. The kits also come with a QR code and short URL so users can quickly access how-to videos to give them step-by-step instructions for replacing the air filter, spark plug and fuel filter.

23 variants of service kit are available, covering the most popular STIHL petrol chainsaws, brushcutters, blowers, pole pruners, hedge trimmers, cut off saws and earth augers. In addition to professional and domestic users, the new service kits can also be used in-store by STIHL approved dealers, making the process of ordering and carrying out a service quicker and more cost-effective.

STIHL launches service kits

STIHL launches service kits

For more information on STIHL’s new service kits, please visit www.stihl.co.uk.

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ICL Coronavirus service statement

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ICL Coronavirus service statement: As the coronavirus situation continues to develop, we thought it important to inform you about how ICL Turf & Landscape in the UK & Ireland has adapted over the past few days and how we are currently operating.

We are still open for essential business. We are following and adhering to orders, guidelines and procedures issued and published by relevant regulatory authorities and we have adopted appropriate steps and measures within our facilities to minimize the risk of coronavirus.

ICL Coronavirus service statement

ICL Coronavirus service statement

  • All non-essential business travel, including face to face meetings can no longer take place – until further notice
  • Our technical and sales team are working full time and can be reached by telephone, email or video call (Microsoft Teams or Zoom)
  • Our office teams are now working from home to support all customer order processing and accounts
  • Drivers and our warehouse staff are applying stringent safety measures including strict social distancing guidelines and contactless procedures
  • We are stringently reviewing key raw materials and packaging inputs to anticipate any issues affecting manufacturing or supply of product

Our websites www.icl-sf.co.uk and www.icl-sf.ie provide information on all our products.

There is no doubt that these are challenging, unprecedented and uncertain times for everyone.

However please be assured that we are working hard with our partners to ensure that we provide the best possible service to help and support you through this.

Customer Services:

Call  01473 237123 or email prof.sales@icl-group.com

Sales & Technical Contacts:

Ireland – Colman Warde, 00353 8777 99527, colman.warde@icl-group.com

Scotland – Jamie Lees, 07500 992464, Jamie.lees@icl-group.com

North/East – Craig Lalley, 07824 528252, craig.lalley@icl-group.com

Midlands/West – Emma Kilby, 07748 111965, emma.kilby@icl-group.com

South East/ East London – Andrew Pledger, 07387 056659, Andrew.pledger@icl-group.com

South/London/Channel Islands – Darren Hatcher, 07787 697684, darren.hatcher@icl-group.com

South West/ West London – Nick Martin, 07900 666691, nick.martin@icl-group.com

North West – Phil Collinson, 07824, 473699, phil.collinson@icl-group.com

South Central – Matt Nutter, 07810 656240, matthew.nutter@icl-group.com

Landscape & Industrial, UK & Ireland – Barry Browne, 07552 269138, barry.browne@icl-group.com

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