Tag Archive for: Service

Firm to expand customer service in Yorkshire

/in , /by

Firm to expand customer service in Yorkshire: GGM Group continues to demonstrate its commitment to service excellence and support for its customer & supplier partners with the announcement of its intention to open a new service centre this Spring, in a move that will also bring jobs to the area.

The forthcoming launch of the new centre, in the Wakefield MBC area, which will have a focus on serving customers throughout Yorkshire in Groundscare, Agriculture and Arboriculture with after sales support, including mobile engineers and spare parts supply.

Firm to expand customer service in Yorkshire

Firm to expand customer service in Yorkshire

GGM offer a comprehensive portfolio of leading land-based machinery including Kubota and Baroness in Agriculture & Groundscare and Golf respectively as well as many others; together with cutting-edge solutions from FSI stump grinders, and TP Woodchippers within Arboriculture. With an extensive product offering, GGM can provide machinery of superior quality, that is both high performing and offers increased levels of efficiency.

As a tractor and machinery dealership, GGM supply equipment to sectors including professional groundscare, estate management, golf and other sports clubs, local authorities and the agriculture and arborist markets. The business has served Yorkshire for many years and with a growing portfolio of Yorkshire-based customers, the Service Centre aims to localise and improve customer support and GGM’s ability to meet customer needs in the region.

GGM Group have recently been awarded the 2024 Service Dealer UK Professional Turf Care Dealer of the Year award. Having also won the award in 2014 and 2019 this accolade recognises the company’s ongoing commitment to excellence in the industry. The company also achieved the Kubota Gold Plus Service Excellence Standard in 2023, awarded only to companies who offer the highest after sales service levels, so whether customers are looking for parts, service or technical advice GGM are committed to exceeding customers’ expectations.

Drawing on the vast experience and knowledge of the award-winning teams in Colne and Haydock, the company aims to create a team to ensure customers will be looked after at every step of their journey, with on-the-doorstep expertise at hand.

Chris Gibson, Managing Director of GGM Group said:

“This an extremely exciting time for the GGM Group. We already have a strong customer base in Yorkshire and it seemed the right time to enhance our customer service offering in the region. As a business, our competent team are committed to delivering first class customer service and support and the Yorkshire service centre will only add to this”.

The new service centre will open up job opportunities for service and support staff in the area and interested applicants should visit https://www.ggmgroup.com/about-us/job-vacancies/

GGM is a specialist supplier of tractors and high-quality professional equipment for commercial use in Groundscare, Tree care and Agriculture across Yorkshire and the North-West of England, with existing depots in Colne and Haydock.

With a proven record of delivering a trusted service and exceptional after sales support, driven by a set of deep-rooted values, GGM takes pride in building long lasting customer relationships, based on anticipating needs, solving problems and delivering on time, every time.

GGM Group are also proud to be a living wage employer, as well as being an ISO and CHAS accredited supplier.

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.

GMA expands pitch advisory service

/in , /by

GMA expands pitch advisory service: The Grounds Management Association (GMA) is thrilled to announce the expansion of its highly successful Pitch Advisory Service into Wales, marking a significant milestone in grassroots sports development.

This exciting expansion, backed by the Cymru Football Foundation (CFF) with funding from the Football Association of Wales (FAW), aims to elevate the quality of grass football pitches across Wales by providing local clubs with essential guidance and resources needed to maintain top-level playing surfaces.

GMA expands pitch advisory service

GMA expands pitch advisory service

Craig Bellamy, Head Coach of the Cymru Men’s National Team said: “The Pitch Advisory Service Wales will make a huge positive difference to football clubs across Wales – it’s a great tool to tackle an ongoing issue across the country and hopefully we’ll start to see grass pitches improving and less games being called off as a result.”

Building on a decade of success in England, where the Pitch Advisory Service has transformed grassroots sports, the GMA is set to bring its expertise to Welsh football clubs. Since its launch in 2014, the service has supported over 12,500 clubs, helping to assess almost 50,000 playing surfaces across football, cricket, rugby league, and rugby union.

Now, Welsh clubs will benefit from the same proven model, supported by the GMA’s dedicated pitch advisors Daniel Bradley (Key Account Manager – North Wales) and John Sullivan (Regional Pitch Advisor – South Wales).

Jason Booth, Chief Operating Officer at the GMA said: “Over the past ten years, the GMA’s Pitch Advisory Service has demonstrated just how critical quality pitch maintenance is to the success of grassroots sports. We’ve helped countless clubs across England to reduce match postponements and enhance the overall playing experience. By expanding into Wales, we’re excited to bring these same benefits to Welsh clubs and communities. Grassroots sport is the heartbeat of many communities, and we’re eager to support even more grounds teams and volunteers in creating the best possible playing surfaces for everyone, therefore increasing participation in sport across the nation.”

Currently, only 21% of grass pitches in Wales are rated as “good” against the GMA’s Grounds Management Framework, but with the launch of the Pitch Advisory Service in Wales, the GMA aims to raise that standard. The initiative will work in tandem with the CFF’s Equipment Fund – a grant scheme that supports grassroots football clubs that re-opens on Monday 18th November – offering Welsh clubs not only financial support for equipment but also expert guidance on maintaining their pitches to the highest standards.

With the guidance of the Pitch Advisory Service Wales, local clubs will be better equipped to maintain playing surfaces that are both resilient and sustainable, ensuring more people than ever can enjoy the game.

Aled Lewis, Director at the Cymru Football Foundation said: “We are thrilled to be launching our partnership with the Grounds Management Association to support the improvement of grass pitches across the country. We recognise the current and future challenges in delivering quality grass pitch surfaces and we are confident this partnership will provide valuable support to our football family in addressing these challenges.”

As the GMA celebrates a decade of grassroots pitch improvement in England, its expansion into Wales marks an exciting new chapter for the Pitch Advisory Service. Clubs across Wales are encouraged to reach out for support by visiting: Pitch Advisory Service Wales.

Clubs can also explore the free resources available through the GMA’s Grounds Management Toolkit, which offers essential maintenance guidance for volunteers: resources.thegma.org.uk.

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.

The R&A Sustainable Agronomy Service expands into Europe

/in , /by

The R&A Sustainable Agronomy Service expands into Europe: The R&A Sustainable Agronomy Service has agreed a strategic partnership with SURTEC – a multi-disciplinary agronomy team offering consultancy across the maintenance and development of golf courses – to expand its operations in Europe, with Spain and Portugal regions now benefiting from its expertise.

The new partnership will offer knowledge and experience to facilities in the continental European market, providing support in relation to sustainable agronomic practices to golf clubs.

The R&A Sustainable Agronomy Service expands into Europe

The R&A Sustainable Agronomy Service expands into Europe

“The development of The R&A Sustainable Agronomy Service and Sustainable Championship Agronomy is supported by our Research and Education initiatives, which are the foundations of our work” said Daniel Lightfoot, Director – Sustainability at The R&A.

“The partnership with SURTEC allows us to expand our operation into Europe alongside a team which has a wealth of knowledge and understanding of the market, our goals and golf course agronomy. We look forward to bringing our collective expertise and guidance to European golf clubs and resorts together with local insight to help educate, support, and encourage their commitment to a more sustainable future for the game of golf.”

SURTEC, based in Seville, consists of a team with over 15 years of independent experience within the industry in Spain, Portugal and further afield. Its team provides golf course agronomy consultancy to over 30 clubs, offering a broad range of services for golf courses covering consultancy, project engineering, irrigation, and project management.

Pablo Munoz, co-founder of SURTEC, commented, “Collaborating with The R&A undoubtedly represents our most significant step forward since the foundation of SURTEC. We believe that with the knowledge and support of The R&A’s qualified and experienced agronomists and with the help of the latest technology, we can reach more clubs and people within the industry, share our know-how, broadcast our message for sustainable agronomy widely, and truly fulfil our commitment to the golf industry in our region. This commitment is based on responsible use of resources and the conservation and enhancement of the environment.

“Our mission alongside The R&A, is to achieve the best playing surfaces with minimal labour and sustainable use of material and water resources.”

Whilst this partnership first sees the offering expand into Spanish and Portuguese territories, it marks the start of the continental European operation for The R&A Sustainable Agronomy Service.

To find out more about the Sustainable Agronomy Service, please contact sustainableagronomy@randa.org or head to https://www.randa.org/en/sustainability/agronomy

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.

Rolawn celebrates double customer service award win

/in , /by

Rolawn celebrates double customer service award win: Rolawn, the UK’s leading turf grower and supplier of soft landscaping products, is thrilled to be a winner of not just one, but two awards from independent review platform, Feefo.

Having once again won the Feefo Gold Trusted Service Award for 2024, recognising businesses that consistently deliver a world-class customer experience, Rolawn is also one of a select few businesses to receive Feefo’s inaugural 10 Years of Excellence Award.

Rolawn celebrates double customer service award win

Rolawn celebrates double customer service award win

This new award is an independent seal of excellence that recognises dedication to and consistency in customer service over a ten-year period.

Jonathan Hill, Rolawn’s Sales and Marketing Director, commented: “We’re very excited to receive both the 10 Years of Excellence Award and the Gold Trusted Service Award as a result of our customer reviews in 2023. In a customer-centric business like ours, it is reassuring to receive affirmation that our dedication to exceeding our customers’ expectations is reflected in their experience.”

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers.

The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.

Feefo introduced the 10 Years of Excellence Award to businesses which have won a Trusted Service Award ten years in a row. It shows their dedication and commitment to giving customers the best experience they can.

Working with over 6,500 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.

Consumer confidence is now at its highest level since 2021 as living standards show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.

Congratulating Rolawn, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.

“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.

“Particular congratulations to Rolawn for winning the first-ever 10 Years of Excellence Award, by going above and beyond for their customers consistently over ten years. They should be proud of this achievement, and I look forward to seeing them continue to achieve next year and beyond.”

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.

Dr. Simon Watson strengthens service team

/in , /by

Dr. Simon Watson strengthens service team: Dr. Simon Watson, an industry expert within Turf Agronomy and specifically Sports Turf Management, has joined The R&A Sustainable Agronomy Service, bringing over 20 years of experience in the turf, amenity and agriculture industry to the service.

With a strong interest and passion for sports turf agronomy, Watson adds to the already impressive lineup of agronomists at The R&A. Prior to joining, he travelled the world gaining invaluable experience across different climates, turf conditions and locations, all of which has shaped his expansive knowledge of the industry today.

Dr. Simon Watson strengthens service team

Dr. Simon Watson strengthens service team

“My background has allowed me to learn and develop my understanding of the industry across many sectors, and through my time at STRI and Syngenta, I have had an extensive amount of practical experience that I’m excited to utilise with the team,” comments Simon Watson, Senior Agronomist at The R&A.

“The opportunity to join The R&A was something I simply couldn’t miss. Its involvement and commitment to not only fostering the growth of golf, but also the importance it places on sustainability and how golf can be good for the environment, is an ethos that I’m proud to now be a part of.”

Based predominantly in the Southeast of England, Watson is already working with a host of clubs in the area, alongside other venues across the country and into mainland Europe.

The R&A Sustainable Agronomy Service has grown since its inception in 2022, with a comprehensive and well-recognised team plotted around the country. The consultancy service gives clubs access to a wealth of agronomic experience, positioning The R&A firmly in the centre of sustainable development within the game.

To find out more about the Sustainable Agronomy Service, please contact sustainableagronomy@randa.org or head to https://www.randa.org/en/sustainability/agronomy

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.