Tag Archive for: Service

Putting service first with Makita

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Putting service first with Makita: In a move that reaffirms its commitment to delivering outstanding customer service, leading power tool manufacturer, Makita UK is delighted to unveil its new Factory Service Centre (FSC) in Blakelands, Milton Keynes.

Makita UK has relocated its Milton Keynes Factory Service Centre site (located at the company’s headquarters), to a new, larger location to house regional servicing activity. The new 20,000-sqft premises in Blakelands, which is scheduled to officially open on April 6th, will enable Makita to bolster its customer repair and service support commitments and completes a portfolio of three dedicated centres in London, Glasgow and Milton Keynes.

Putting service first with Makita

Putting service first with Makita

Makita’s Factory Service Centres deliver an exceptional service and repair offering for end-users. Products covered under the company’s warranty agreement can be posted (by arranging a collection) or dropped off (with prior booking), at each FSC for Makita’s technical experts and engineers to perform product servicing, detailed diagnostics and high standards of repair work when needed.

With a focus on improving levels of technical knowledge across the construction sector, the new larger premises in Blakelands will also be used to host Makita UK accredited service training, as well as Authorised Service Agents (ASA) workshops and seminars. Furthermore, Makita will use the new site to host apprenticeship training sessions focusing on the electrical and mechanical service requirements of Makita tools.

Speaking on the FSC opening, Tony Coleman, Technical Manager at Makita UK commented: “Opening this new, larger site is testament to the growing popularity of our tools, as well as our long-lasting commitment to delivering exceptional customer support. We’re now in a better position than ever to deal with service and repair demands, as well as to promote high-quality industry training. The spacious new centre also provides us with ample opportunity to continue growing our operations as we look to develop into new sectors and industries.”

All three of Makita’s FSC sites are currently following COVID-19 guidelines and customers are advised to follow the most up-to date guidance on arranging servicing or repairs, published on the company’s website.

For more information about Makita’s FSC sites, services and procedures please visit: www.makitauk.com/factory-service-centres

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Ford Ranger fleet drives Campey customer service

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Ford Ranger fleet drives Campey customer service: As the post-COVID market approaches, Campey Turf Care systems has ensured their Product Specialists stay on the road with a new fleet of Ford Rangers.

Campey has successfully navigated what has been a difficult time for the industry and has strived to keep providing outstanding customer service and support in accordance with changing regulations over the last 18 months.

Ford Ranger fleet drives Campey customer service

Ford Ranger fleet drives Campey customer service

Now, the company is looking forward to restrictions ending, and with the anticipation of higher demand, has ensured Product Specialists will always reach customers with the fleet of eight new vehicles.

Providing on-site support has always been a cornerstone of the Campey experience, from machinery recommendations to installations, and the importance of those visits to the end-users is often highlighted.

Maintaining that contact during the pandemic whenever possible was crucial for grassroots and professional clubs alike as they continued to work. Working tactfully during this time ensured Campey maintained their existing markets while concentrating on a sharp increase of interest in the second-hand market, a sector that Campey, while already established in focused on to meet the constantly changing requirements of customers.

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STIHL launches service kits

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STIHL launches service kits: STIHL has launched a range of service kits for petrol handheld tools that enable professional and domestic owners to carry out simple routine engine maintenance themselves, increasing their tools reliability and longevity.

Developed by STIHL to make routine maintenance quicker and easier, the new service kits allow owners to maintain the optimum performance and reliability they expect from STIHL products.

STIHL launches service kits

STIHL launches service kits

STIHL’s service kits contain everything needed to carry out routine servicing on a STIHL petrol hand held power tool engine. The service kits include an air filter, spark plug and fuel filter, and additional items depending on the specific machine. The kits also come with a QR code and short URL so users can quickly access how-to videos to give them step-by-step instructions for replacing the air filter, spark plug and fuel filter.

23 variants of service kit are available, covering the most popular STIHL petrol chainsaws, brushcutters, blowers, pole pruners, hedge trimmers, cut off saws and earth augers. In addition to professional and domestic users, the new service kits can also be used in-store by STIHL approved dealers, making the process of ordering and carrying out a service quicker and more cost-effective.

STIHL launches service kits

STIHL launches service kits

For more information on STIHL’s new service kits, please visit www.stihl.co.uk.

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ICL Coronavirus service statement

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ICL Coronavirus service statement: As the coronavirus situation continues to develop, we thought it important to inform you about how ICL Turf & Landscape in the UK & Ireland has adapted over the past few days and how we are currently operating.

We are still open for essential business. We are following and adhering to orders, guidelines and procedures issued and published by relevant regulatory authorities and we have adopted appropriate steps and measures within our facilities to minimize the risk of coronavirus.

ICL Coronavirus service statement

ICL Coronavirus service statement

  • All non-essential business travel, including face to face meetings can no longer take place – until further notice
  • Our technical and sales team are working full time and can be reached by telephone, email or video call (Microsoft Teams or Zoom)
  • Our office teams are now working from home to support all customer order processing and accounts
  • Drivers and our warehouse staff are applying stringent safety measures including strict social distancing guidelines and contactless procedures
  • We are stringently reviewing key raw materials and packaging inputs to anticipate any issues affecting manufacturing or supply of product

Our websites www.icl-sf.co.uk and www.icl-sf.ie provide information on all our products.

There is no doubt that these are challenging, unprecedented and uncertain times for everyone.

However please be assured that we are working hard with our partners to ensure that we provide the best possible service to help and support you through this.

Customer Services:

Call  01473 237123 or email prof.sales@icl-group.com

Sales & Technical Contacts:

Ireland – Colman Warde, 00353 8777 99527, colman.warde@icl-group.com

Scotland – Jamie Lees, 07500 992464, Jamie.lees@icl-group.com

North/East – Craig Lalley, 07824 528252, craig.lalley@icl-group.com

Midlands/West – Emma Kilby, 07748 111965, emma.kilby@icl-group.com

South East/ East London – Andrew Pledger, 07387 056659, Andrew.pledger@icl-group.com

South/London/Channel Islands – Darren Hatcher, 07787 697684, darren.hatcher@icl-group.com

South West/ West London – Nick Martin, 07900 666691, nick.martin@icl-group.com

North West – Phil Collinson, 07824, 473699, phil.collinson@icl-group.com

South Central – Matt Nutter, 07810 656240, matthew.nutter@icl-group.com

Landscape & Industrial, UK & Ireland – Barry Browne, 07552 269138, barry.browne@icl-group.com

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Harrowden offers ‘dropship’ service

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Harrowden offers ‘dropship’ service: Harrowden Turf has launched its second new initiative to support the horticulture sector in as many weeks. “Let’s Build A Garden” was designed to encourage family-wide engagement in thinking about and making the most of a home’s outside space. 

The company also recognises that many traditional retailers in the sector have been adversely affected by coronavirus restrictions.  Harrowden Turf is looking to offer its “Dropship” or home delivery solution which enables retailers to continue to service customers via telephone or online orders which will be fulfilled directly by Harrowden Turf using its well-established no-contact direct to home delivery service.

Harrowden offers 'dropship' service

Harrowden offers ‘dropship’ service

Stuart Ridd-Jones – Managing Director

“There is currently significant interest in home-improvement projects and with the improved recent weather the garden is no exception.  Harrowden Turf’s “Dropship” service gives retailers the ability to continue to sell turf and other landscape products without holding stock or otherwise being involved in fulfilling that order”

“We have a well-established no-contact direct to home delivery service which can enable you to continue to provide ongoing service to your loyal customers whilst generating some much-needed revenue.  This is very straightforward to set up and administer.”

Whilst supporting retailers we would like to reassure you about ordering from Harrowden Turf during the COVID-19 outbreak. As a business, our priority above all, is to keep our people and customers safe. We are following the expert advice of the Government, Public Health England and World Health Organisation to make the necessary changes to our business to ensure everyone stays as healthy as possible.

Nearly all office staff are working remotely from home but the important work that can only be completed at our farms means that some staff are travelling to work as normal but we have adopted strict hygiene and social distancing protocols to protect both them and customers safety.

Our carefully selected delivery partners have introduced “no contact” delivery procedures in order to protect their drivers and our customers as much as possible.  We are currently able to operate a normal home delivery service.

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