Tag Archive for: Service

300 acres, one gold service

300 acres, one gold service: With 300 acres of grass to maintain, there was no doubt that Glenbervie Golf Club in Scotland, needed the support of the Reesink Turfcare’s ReeAssure maintenance plan.

Paul Todd, course manager at Glenbervie Golf Club, opted for the scheme to ensure the club’s large fleet of Toro mowers and machines remained in premium condition in order to maintain the pristine standards the club and its members were accustomed to.

300 acres, one gold service

300 acres, one gold service

Paul comments: “Our course can experience some pretty wet weather so our fleet needs to remain in excellent working condition to face the challenges presented by the elements.

“With a site of 300 acres of mature parkland, reliability and quality of cut are key factors. We implement a full PGR programme across all areas of the course and the Multi Pro 5800 sprayer had been vital for allowing us to do this effectively and efficiently.

“Our excellent relationship with Reesink ensures that we minimise down time and maximise the efficiency of the fleet. If we have any problems I know I can expect to see a Reesink representative on the same day. The quality of the scheme is second to none and it doesn’t matter if we need new parts, routine servicing or repairs, it’s taken care of.”

With Gold, Silver and Bronze package options, Reesink Turfcare’s ReeAssure maintenance scheme gives customers ultimate flexibility to select a service level that fits with their budget.

Paul and his team opted for the Gold package over five years ago and they still reap the financial benefits of signing up to the scheme. Paul continues. “I always know where we are in terms of cost and that’s enormously reassuring. Knowing that the package is so comprehensive means I can be confident I won’t be hit with big maintenance bills.”

Working with Rab Wilson at the Reesink Livingston branch in Scotland, Paul feels totally reassured. Together they have built up a good rapport which Paul cites as one of the most important aspects of the scheme: “I know I can count on Rab and his team to respond quickly if we have any problems. It’s a very good one-to-one service and having people you can rely on is vital to us. It’s a really good relationship – I can’t fault it.”

Rab comments: “The plan provides ultimate reassurance to customers such as Paul who maintain a very large fleet all year round. We take the stress out of arranging new parts and electrical components, servicing, breakdown support and machine health checks.

“Labour, parts and consumables are all included, so this comprehensive package of support provides a manageable upkeep programme which we take care of. It leaves customers like Paul with more time to focus on their day jobs and perfecting the golf course which his members value so much.”

Call 01480 226800 or go online at reesinkturfcare.co.uk to find out more about Reesink ReAssure maintenance plans.

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Putting service first with Makita

Putting service first with Makita: In a move that reaffirms its commitment to delivering outstanding customer service, leading power tool manufacturer, Makita UK is delighted to unveil its new Factory Service Centre (FSC) in Blakelands, Milton Keynes.

Makita UK has relocated its Milton Keynes Factory Service Centre site (located at the company’s headquarters), to a new, larger location to house regional servicing activity. The new 20,000-sqft premises in Blakelands, which is scheduled to officially open on April 6th, will enable Makita to bolster its customer repair and service support commitments and completes a portfolio of three dedicated centres in London, Glasgow and Milton Keynes.

Putting service first with Makita

Putting service first with Makita

Makita’s Factory Service Centres deliver an exceptional service and repair offering for end-users. Products covered under the company’s warranty agreement can be posted (by arranging a collection) or dropped off (with prior booking), at each FSC for Makita’s technical experts and engineers to perform product servicing, detailed diagnostics and high standards of repair work when needed.

With a focus on improving levels of technical knowledge across the construction sector, the new larger premises in Blakelands will also be used to host Makita UK accredited service training, as well as Authorised Service Agents (ASA) workshops and seminars. Furthermore, Makita will use the new site to host apprenticeship training sessions focusing on the electrical and mechanical service requirements of Makita tools.

Speaking on the FSC opening, Tony Coleman, Technical Manager at Makita UK commented: “Opening this new, larger site is testament to the growing popularity of our tools, as well as our long-lasting commitment to delivering exceptional customer support. We’re now in a better position than ever to deal with service and repair demands, as well as to promote high-quality industry training. The spacious new centre also provides us with ample opportunity to continue growing our operations as we look to develop into new sectors and industries.”

All three of Makita’s FSC sites are currently following COVID-19 guidelines and customers are advised to follow the most up-to date guidance on arranging servicing or repairs, published on the company’s website.

For more information about Makita’s FSC sites, services and procedures please visit: www.makitauk.com/factory-service-centres

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Ford Ranger fleet drives Campey customer service

Ford Ranger fleet drives Campey customer service: As the post-COVID market approaches, Campey Turf Care systems has ensured their Product Specialists stay on the road with a new fleet of Ford Rangers.

Campey has successfully navigated what has been a difficult time for the industry and has strived to keep providing outstanding customer service and support in accordance with changing regulations over the last 18 months.

Ford Ranger fleet drives Campey customer service

Ford Ranger fleet drives Campey customer service

Now, the company is looking forward to restrictions ending, and with the anticipation of higher demand, has ensured Product Specialists will always reach customers with the fleet of eight new vehicles.

Providing on-site support has always been a cornerstone of the Campey experience, from machinery recommendations to installations, and the importance of those visits to the end-users is often highlighted.

Maintaining that contact during the pandemic whenever possible was crucial for grassroots and professional clubs alike as they continued to work. Working tactfully during this time ensured Campey maintained their existing markets while concentrating on a sharp increase of interest in the second-hand market, a sector that Campey, while already established in focused on to meet the constantly changing requirements of customers.

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STIHL launches service kits

STIHL launches service kits: STIHL has launched a range of service kits for petrol handheld tools that enable professional and domestic owners to carry out simple routine engine maintenance themselves, increasing their tools reliability and longevity.

Developed by STIHL to make routine maintenance quicker and easier, the new service kits allow owners to maintain the optimum performance and reliability they expect from STIHL products.

STIHL launches service kits

STIHL launches service kits

STIHL’s service kits contain everything needed to carry out routine servicing on a STIHL petrol hand held power tool engine. The service kits include an air filter, spark plug and fuel filter, and additional items depending on the specific machine. The kits also come with a QR code and short URL so users can quickly access how-to videos to give them step-by-step instructions for replacing the air filter, spark plug and fuel filter.

23 variants of service kit are available, covering the most popular STIHL petrol chainsaws, brushcutters, blowers, pole pruners, hedge trimmers, cut off saws and earth augers. In addition to professional and domestic users, the new service kits can also be used in-store by STIHL approved dealers, making the process of ordering and carrying out a service quicker and more cost-effective.

STIHL launches service kits

STIHL launches service kits

For more information on STIHL’s new service kits, please visit www.stihl.co.uk.

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ICL Coronavirus service statement

ICL Coronavirus service statement: As the coronavirus situation continues to develop, we thought it important to inform you about how ICL Turf & Landscape in the UK & Ireland has adapted over the past few days and how we are currently operating.

We are still open for essential business. We are following and adhering to orders, guidelines and procedures issued and published by relevant regulatory authorities and we have adopted appropriate steps and measures within our facilities to minimize the risk of coronavirus.

ICL Coronavirus service statement

ICL Coronavirus service statement

  • All non-essential business travel, including face to face meetings can no longer take place – until further notice
  • Our technical and sales team are working full time and can be reached by telephone, email or video call (Microsoft Teams or Zoom)
  • Our office teams are now working from home to support all customer order processing and accounts
  • Drivers and our warehouse staff are applying stringent safety measures including strict social distancing guidelines and contactless procedures
  • We are stringently reviewing key raw materials and packaging inputs to anticipate any issues affecting manufacturing or supply of product

Our websites www.icl-sf.co.uk and www.icl-sf.ie provide information on all our products.

There is no doubt that these are challenging, unprecedented and uncertain times for everyone.

However please be assured that we are working hard with our partners to ensure that we provide the best possible service to help and support you through this.

Customer Services:

Call  01473 237123 or email prof.sales@icl-group.com

Sales & Technical Contacts:

Ireland – Colman Warde, 00353 8777 99527, colman.warde@icl-group.com

Scotland – Jamie Lees, 07500 992464, Jamie.lees@icl-group.com

North/East – Craig Lalley, 07824 528252, craig.lalley@icl-group.com

Midlands/West – Emma Kilby, 07748 111965, emma.kilby@icl-group.com

South East/ East London – Andrew Pledger, 07387 056659, Andrew.pledger@icl-group.com

South/London/Channel Islands – Darren Hatcher, 07787 697684, darren.hatcher@icl-group.com

South West/ West London – Nick Martin, 07900 666691, nick.martin@icl-group.com

North West – Phil Collinson, 07824, 473699, phil.collinson@icl-group.com

South Central – Matt Nutter, 07810 656240, matthew.nutter@icl-group.com

Landscape & Industrial, UK & Ireland – Barry Browne, 07552 269138, barry.browne@icl-group.com

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