Tag Archive for: Service

ICL Coronavirus service statement

/in , /by

ICL Coronavirus service statement: As the coronavirus situation continues to develop, we thought it important to inform you about how ICL Turf & Landscape in the UK & Ireland has adapted over the past few days and how we are currently operating.

We are still open for essential business. We are following and adhering to orders, guidelines and procedures issued and published by relevant regulatory authorities and we have adopted appropriate steps and measures within our facilities to minimize the risk of coronavirus.

ICL Coronavirus service statement

ICL Coronavirus service statement

  • All non-essential business travel, including face to face meetings can no longer take place – until further notice
  • Our technical and sales team are working full time and can be reached by telephone, email or video call (Microsoft Teams or Zoom)
  • Our office teams are now working from home to support all customer order processing and accounts
  • Drivers and our warehouse staff are applying stringent safety measures including strict social distancing guidelines and contactless procedures
  • We are stringently reviewing key raw materials and packaging inputs to anticipate any issues affecting manufacturing or supply of product

Our websites www.icl-sf.co.uk and www.icl-sf.ie provide information on all our products.

There is no doubt that these are challenging, unprecedented and uncertain times for everyone.

However please be assured that we are working hard with our partners to ensure that we provide the best possible service to help and support you through this.

Customer Services:

Call  01473 237123 or email prof.sales@icl-group.com

Sales & Technical Contacts:

Ireland – Colman Warde, 00353 8777 99527, colman.warde@icl-group.com

Scotland – Jamie Lees, 07500 992464, Jamie.lees@icl-group.com

North/East – Craig Lalley, 07824 528252, craig.lalley@icl-group.com

Midlands/West – Emma Kilby, 07748 111965, emma.kilby@icl-group.com

South East/ East London – Andrew Pledger, 07387 056659, Andrew.pledger@icl-group.com

South/London/Channel Islands – Darren Hatcher, 07787 697684, darren.hatcher@icl-group.com

South West/ West London – Nick Martin, 07900 666691, nick.martin@icl-group.com

North West – Phil Collinson, 07824, 473699, phil.collinson@icl-group.com

South Central – Matt Nutter, 07810 656240, matthew.nutter@icl-group.com

Landscape & Industrial, UK & Ireland – Barry Browne, 07552 269138, barry.browne@icl-group.com

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.

Harrowden offers ‘dropship’ service

/in , /by

Harrowden offers ‘dropship’ service: Harrowden Turf has launched its second new initiative to support the horticulture sector in as many weeks. “Let’s Build A Garden” was designed to encourage family-wide engagement in thinking about and making the most of a home’s outside space. 

The company also recognises that many traditional retailers in the sector have been adversely affected by coronavirus restrictions.  Harrowden Turf is looking to offer its “Dropship” or home delivery solution which enables retailers to continue to service customers via telephone or online orders which will be fulfilled directly by Harrowden Turf using its well-established no-contact direct to home delivery service.

Harrowden offers 'dropship' service

Harrowden offers ‘dropship’ service

Stuart Ridd-Jones – Managing Director

“There is currently significant interest in home-improvement projects and with the improved recent weather the garden is no exception.  Harrowden Turf’s “Dropship” service gives retailers the ability to continue to sell turf and other landscape products without holding stock or otherwise being involved in fulfilling that order”

“We have a well-established no-contact direct to home delivery service which can enable you to continue to provide ongoing service to your loyal customers whilst generating some much-needed revenue.  This is very straightforward to set up and administer.”

Whilst supporting retailers we would like to reassure you about ordering from Harrowden Turf during the COVID-19 outbreak. As a business, our priority above all, is to keep our people and customers safe. We are following the expert advice of the Government, Public Health England and World Health Organisation to make the necessary changes to our business to ensure everyone stays as healthy as possible.

Nearly all office staff are working remotely from home but the important work that can only be completed at our farms means that some staff are travelling to work as normal but we have adopted strict hygiene and social distancing protocols to protect both them and customers safety.

Our carefully selected delivery partners have introduced “no contact” delivery procedures in order to protect their drivers and our customers as much as possible.  We are currently able to operate a normal home delivery service.

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.

Otterbine service resumed

/in , , /by

Otterbine service resumed: Otterbine has been chosen again by Northamptonshire County Golf Club to maintain its irrigation reservoir.

Otterbine has been impressing the Open Regional Qualifying club in the Midlands with its ability to keep 3.5 million gallons of water clean, clear and heathy for 15 years, so when the club’s high volume 5hp surface spray aerator reached the end of its life, it was soon replaced like-for-like.

Otterbine service resumed

Otterbine service resumed

Rob Hay, course manager, says: “The reservoir was built 18 years ago after a couple of particularly hot summers to take us off the mains for irrigation. The reservoir doesn’t have a particularly large surface area, but it is very, very deep, and the greenkeeping team at the time soon noticed the water quality was fast degrading and a build-up of algae was forming.

“Otterbine was recommended by the club’s irrigation contractor, Stuart Sanders of SJS Irrigation, and from the moment it was installed it has delivered on its promise to manage the reservoir’s severe aquatic environment. Its power and longevity are exemplary. The contractor advised never turning the aerator off, so it wasn’t, and it has performed consistently for 15 non-stop years!”

This is particularly impressive considering the quantity of water it’s dealing with and the fact that the club has a standard usage cycle of 80,000 litres of water a night. Continuing the good work is another high volume 5hp Otterbine aerator from distributor Reesink Turfcare.

Rob continues: “We kept with what we knew and what we could rely on. Seeing the ripples of water from the new aerator reach all the way to the edge of the reservoir was a good feeling as it meant it was doing what it should, and normal service had resumed.”

The reason for Otterbine’s longevity comes down to being manufactured from highly durable, corrosion-resistant oil-cooled 18 gauge/316 grade stainless steel. Its aerator float has been manufactured from rugged closed cell, foam-filled polyethylene which means it manages effluent or high nutrient water with ease, and its efficiency can be attributed to the precision pitched stainless steel impeller that’s virtually indestructible.

Peter Newton from Reesink says Otterbine is the perfect choice for customers looking for a degree of water self-sufficiency: “Otterbine’s high volume range is outstanding at keeping large bodies of water healthy and usable and we’re seeing excellent results from golf clubs who want to come off the mains and recycle or reuse water.

“Holding good quality water on site for irrigation is something Northamptonshire County Golf Club has been doing for years with no issues, in fact it’s brought huge benefits in terms of cost savings and the club’s sustainability.”

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.

Greenkeeper’s 30 years of service

/in , , /by

Greenkeeper’s 30 years of service: Market Drayton Golf Club’s head greenkeeper has achieved a remarkable 30 years of service with the club.

Simon Cotterill, who joined the club staff as the 11-hole course was expanding to 18 holes, has greatly influenced its development.

Greenkeeper's 30 years of service

Greenkeeper’s 30 years of service

Market Drayton Golf Course is now recognised as one of the best in the area and can boast a challenging, well-maintained, scenic course that is rarely closed.

During the ongoing development of the course, the club has been mindful of its beautiful natural surroundings, with Cotterill always been a great advocate in this area. He also undertakes extracurricular work on behalf of the club through his role in maintaining the playing areas of a number of local sports facilities.

The club said: “The extraordinary contribution of Cotterill over the years and the superb quality of the course and greens, is testimony to his long-term commitment.

“Simon is a keen angler and the club demonstrated their gratitude for such loyalty by presenting him a significant gift to enhance his enjoyment of his favourite pastime.”

Click here to read the original article

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.

Cousins’ 70 Years Of Service

/in , , /by

Cousins’ 70 Years Of Service: Two cousins have celebrated 70 years of service to the same golf club.

Bobby Hay retired earlier this month after 45 years with Gullane Golf Club, while cousin Paul Hay toasted 25 years of long service.

Cousins' 70 Years Of Service

Bobby, who was irrigation and drainage technician, and Paul, who is head greenkeeper at Gullane No. 1, were invited to a special presentation at the main clubhouse of the club, which is closing in on its 140th anniversary.

Bobby, 65, was presented with a camera and voucher, while Paul received a green jacket and voucher for The Bonnie Badger restaurant in Gullane.

Bobby thanked the golf club committee for their gifts and revealed what made the job so enjoyable.

He said: “It was the people I worked with and being outside.

“Previous to that, I worked in a bakehouse for five years. I was breathing in flour dust and at Gullane I did not have to work Friday nights!”

The Gullane resident, who recalls course visits by stars such as Sir Sean Connery, Harold Sakata – who played Oddjob in Goldfinger – and Sir Bruce Forsyth, has plenty of hobbies to enjoy in his retirement.

He said: “I don’t know yet [what I’m going to do with my spare time]. I am that busy with that many things I want to do.

“I look over the course and it is a funny feeling knowing I am not there now after 40-odd years.

“I do archery, wood carving, wood turning, photography and I look after the archery range at Archerfield.”

Gullane Golf Club has attracted plenty of international golfing stars in recent years – holding the Scottish Open twice in the last four years, with Brandon Stone winning last year and Rickie Fowler lifting the top prize in 2015, as well as the Ladies Scottish Open last year, with Ariya Jutanugarn crowned champion.

Bobby described the club as “the most superior course in the Central Belt of Scotland”.

Meanwhile Paul, 42, explained why, despite not considering himself a golfer, he loved his job.

He said: “One, it is local, and two, every day is different.

“There have never been two days that are the same. We have got a good team and it has been good to work for Gullane Golf Club so far. It does not feel like 25 years for sure!”

Paul, who lives in the village, said changes in machinery, staffing levels and the number of visitors to the golf club meant the job had changed since he started.

He added: “We’ve got to make sure the course is looking tip-top.

“There is an added pressure – if the course is not looking at its best, it is going to be picked up on.

“You definitely have to make sure everything is looking its best at all times and present it every day as if it is [for] a competition.”

Ward councillor Jeremy Findlay, who lives in the village, works as a tour operations manager for a golf tour company and is a member of the golf club, congratulated the duo on the achievement.

He said: “The golfing fraternity and golf club members really appreciate all the effort and time that they have put in over the years and I’m sure the many thousands of visitors to the club also appreciate their great work.”

Click here to read the original article

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.