Trencher Hire’s Mr Fixit: Meet Steve Kingdom who is responsible for ensuring the smooth running of Trencher Hire on a day-to-day basis.
As Operations Manager his role can be demanding, but he loves the interaction with customers and helping them through the process of selecting the right trencher for a particular application. He comments: “For many people hiring a trencher is a ‘one-off’ purchase and therefore it can be a little daunting, particularly if they are not used to operating such machinery.
Trencher Hire’s Mr Fixit
“It is my job to take the initial phone inquiry and ensure that the machine is delivered on the due date and take care of every detail in-between, including advising them on what the machines can do and how to operate them. It’s important to me that we not only meet a customer’s expectation but go beyond it.
Steve is a qualified car mechanic who worked for 12 years in that environment and so servicing the trenchers – another part of his job – is something he is well suited to, even though the machines are somewhat different!
Twenty months ago, Steve and his wife Amanda took the decision to move out of the hurly-burly of London and opt for a slower pace of life here in Shropshire. “We have settled happily into country life and feel our well-being is in a better place. However, we do enjoy going back to London now and again……but we really notice how busy it is in comparison to here.
“I was born in East London and spent over 40 years of my life in North London. My career has been varied and includes undertaking domestic appliance repairs, as well as 12 years as an Area and Regional Manager for Miele. However, having worked for a number of global organisations, I wanted to find a role with a small, local, family business and when I saw the vacancy at Trencher Hire, I was immediately drawn to it and haven’t looked back since.
“Prior to this, I took a year out to set up a mobile bar business called “Tipple On Tap,” which my wife continues to run and is hired out for such events as weddings and festivals. On board are a selection of drinks ‘on-tap’ including draft beers, wines, cocktails and prosecco.
“My time at Trencher Hire has been really enjoyable, but challenging at times – but that’s the way I like it.”
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