March 27, 2024 - Turf Matters

Rolawn celebrates double customer service award win: Rolawn, the UK’s leading turf grower and supplier of soft landscaping products, is thrilled to be a winner of not just one, but two awards from independent review platform, Feefo.

Having once again won the Feefo Gold Trusted Service Award for 2024, recognising businesses that consistently deliver a world-class customer experience, Rolawn is also one of a select few businesses to receive Feefo’s inaugural 10 Years of Excellence Award.

Rolawn celebrates double customer service award win

This new award is an independent seal of excellence that recognises dedication to and consistency in customer service over a ten-year period.

Jonathan Hill, Rolawn’s Sales and Marketing Director, commented: “We’re very excited to receive both the 10 Years of Excellence Award and the Gold Trusted Service Award as a result of our customer reviews in 2023. In a customer-centric business like ours, it is reassuring to receive affirmation that our dedication to exceeding our customers’ expectations is reflected in their experience.”

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers.

The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.

Feefo introduced the 10 Years of Excellence Award to businesses which have won a Trusted Service Award ten years in a row. It shows their dedication and commitment to giving customers the best experience they can.

Working with over 6,500 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.

Consumer confidence is now at its highest level since 2021 as living standards show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.

Congratulating Rolawn, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.

“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.

“Particular congratulations to Rolawn for winning the first-ever 10 Years of Excellence Award, by going above and beyond for their customers consistently over ten years. They should be proud of this achievement, and I look forward to seeing them continue to achieve next year and beyond.”

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Celebrity garden designer opens national education awards: Inspiring, celebrity garden designer, Danny Clarke (aka The Black Gardener) is hosting the ceremony for the national Land-Based & Environment Learner (LBEL) Awards later this year, with today marking the opening of nominations for 2024 entries.

For the second year running, this exciting Awards scheme will recognise the outstanding talent, successes, and achievements of learners from across England and Northern Ireland in the land-based and environment sector.

Celebrity garden designer opens national education awards

Celebrity garden designer opens national education awardsvThe winners will be announced at a genuine celebration of talent on the 21 November 2024 at the centrally located, National Conference Centre in Birmingham. The ceremony will be hosted by Danny Clarke, who changed from a career in sales to horticulture in his early forties.

Danny Clarke, who trained as a garden designer at Hadlow College said: “I am thrilled to be hosting this year’s ceremony to recognise the talent and dedication of people in education who are taking care of and creating green spaces and looking after animals.”

“Although I didn’t change career until I was middle-aged, my love of the outdoors started early on in my life. I can’t wait to hear the stories behind the nominations, some of whom I expect will be career changers, like me, or young people embarking on their career. Either way, it looks set to be a memorable date in the calendar!”

The Awards organisers, Lantra and Landex, are actively encouraging land-based employers, colleges, private training providers and universities to recognise and promote their top candidates by nominating them for a prestigious award. The deadline for entries is 11 June 2024.

Dr David Llewellyn CBE, Lantra’s Chair of Trustees commented: ‘’We were overwhelmed by the 120 nominations that were received in the first year of the Awards. The LBEL Awards already play a key role in celebrating hard-work and success and in this second year, we are urging employers of apprentices to put their best candidates forward. In this way, we can recognise and reward the very best of our developing workforce.’’

Marcus Clinton, Chair of Landex commented: “Landex is calling on the network of land-based colleges and universities to identify outstanding learners who have the talent and drive to push the industry forward. We want them to take some time to nominate these fantastic individuals and join us in giving them the recognition they deserve.”

The annual awards are open to individuals on a full-time or part-time Land-Based and Environment course or Apprenticeship in England between September 2022 and September 2024. The award categories include Agriculture; Aquaculture and Fisheries, Arboriculture; Forestry and Woodland Management; Equine and Farriery; Floristry; Landscape and Horticulture; Land-Based Engineering; Animal Care and Management; Veterinary Nursing; Environmental Conservation, Game and Wildlife; and Sports Turf and Greenkeeping.

Prizes for the above categories apply across Private Training providers, Further Education (FE), Apprenticeships Awards (Level 2-3), Higher Education (HE) and Higher Apprenticeship Awards (Level 4-7). This year we will be introducing a new category: Research Student of the Year, where supervisors are encouraged to nominate a student studying a post-graduate level either for a master’s degree or a Doctoral Degree.

There are overall prizes for: Research Student of the Year; Apprentice of the Year; Overall Winner; and Runners Up. Online entries are being encouraged, as the quicker and more sustainable option. However, paper copies of the nomination form are available on request, by emailing lbels@lantra.co.uk