Mobile Service Technician – Burwell

January 9, 2025

Division: Reesink UK Ltd – Turfcare
Company: Reesink UK Ltd
Location/Region: Burwell
Department: Service
Reporting to: Service Manager
Working Hours: 40 per week

Job Objective:

To provide practical, field, technical and repair support to end user customers of the brands enhancing their product satisfaction and experience.

To respond to the daily service & repair needs at locations outlined by the Service Manager. Focused on a ‘first time fix’ performance target and effectively managing your personal time and communication.

Core Tasks / Result Areas:

To carry out all servicing and repairs on Toro and other manufacturers equipment as required by customers
Effectively diagnosing repair faults (mechanical, electrical or hydraulic)
To act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are represented favourably at all times
To maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement
Ensuring that all relevant records for service/repair work, customer visits and working time by whatever methods are in place and required
To take ownership of customer problems and be pro-active when dealing with customer issues, promoting good customer relations by a prompt response and taking personal responsibility for repair quality control – whether working alone or with other members of staff
Ensuring safe working practices are maintained both within the workshop and when working at the customers location, including the use of all relevant personal protective equipment
To escalate more complex issues to the Service Manager with a written job sheet
To ensure any customer parts requirements are processed or relayed promptly and efficiently to the parts team or Service Manager
To maintain a good personal appearance, ensuring a professional image at all times. Maintain a good clean vehicle condition and appearance implementing servicing requirements according to the manufacturer’s recommendations
To attend product and technical training events related to technical service and personal development training, as required, maintaining hands on practical skills
Adhere to Company policy and procedures at all times

Essential Functional Knowledge & Social Skills

Excellent communication, both written and verbal
Confident, articulate, and professional speaking abilities
Strong analytical and problem-solving skills.
Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning
Strong knowledge of Microsoft Office
Ability to multi-task
Team Player
Solution driven

Job Core Competencies

Customer orientation
Collaboration
Innovation
Integrity
Problem solving skills
Result orientation
Expertise
Collaboration

If you feel that you are ready for the next step in your career or looking for your next challenge then we look forward to receiving your application.