Tag Archive for: Dealers

Commending dealers who do more

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Commending dealers who do more: Reesink Turfcare recognised its dealers at its annual Aftermarket Dealer Awards ceremony, which was held in February.

Recognising an overall Dealer of the Year for ‘Excellence in Customer Support’ alongside Outstanding Performance in Service, Skills and Parts, the awards acknowledge the top performers in customer service across Reesink’s UK dealer network and are a huge achievement.

Commending dealers who do more

Commending dealers who do more

The much-coveted Dealer of the Year Award for Excellence in Customer Support is awarded to Lloyd Ltd. While Cheshire Turf Machinery in Stockport was awarded for Outstanding Service, Lloyd Ltd for Outstanding Skills and Revill Mowers in Gloucestershire for Outstanding Parts.

David Jackman, Reesink’s operations manager, says: “As a distributor, we are focussed on the way we communicate with our customers and the way we deal with customer support. It’s why we work closely with our dealers and delight in awarding those who do more to offer the very best in customer service.”

Reflecting on the win, groundcare service manager Glen McVittie at Lloyd Ltd, says: “Winning these awards is a real reflection of our team and their hard work. At Lloyd Ltd, we are committed to both investing in our staff to realise their full potential and offering our customers the best possible service and results. We are thrilled to have had that recognised by Reesink and to have come away with the top prize for Dealer of the Year and the award for Skills.”

Runners up in the categories are The Mowershop in Northamptonshire for Service, Oliver Landpower in Hertfordshire for Skills, RedTech Machinery in Coventry for Parts and Cheshire Turf Machinery for Excellence in Customer Support.

Reesink awards those dealers achieving the best scores in keeping with its Service Level Agreement (SLA), which benchmarks great customer service. Rated on quarterly Key Performance Indicators (KPI), within each of the three sections, the Dealer of the Year Award combines the KPI scores from all three.

David explains more about the scheme: “Over the years, we have continued to invest in our customer service and especially so in our after sales offering. One of the ways we showcase to our customers the quality of Reesink’s service is through our Service Level Agreement, which is adopted by all our Authorised Service and Dealer Locations. With this, customers can be sure that our excellent dealer network reflects Reesink’s core customer service standards, goals and considerations, and these awards are further proof of that.”

Mark Woodward, service director at Cheshire Turf Machinery, says: “By committing to following Reesink UK’s service level agreement, our service department has been elevated to the next level. To see the result of that acknowledged by winning the award for Service and finishing as the runner up for Dealer of the Year is extremely pleasing and a strong testament to the hard work of our after sales team.”

As a leading UK distributor of top turfcare brands, delivering excellence on all fronts, and particularly when it comes to customer service, is paramount to Reesink – and doing so with all its business partners is vital, concludes David: “Over the years, we have continued to invest in our customer service and especially so in our after sales offering and to see that represented by the dealers so brilliantly means we are achieving in our goal to keep on improving the overall experience for all our customers.”

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New Terrain for UK ORV dealers

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New Terrain for UK ORV dealers: BOSS ORV the distributor of Corvus, Europe’s first manufacturer of 4×4 utility vehicles, has completed the first stage of dealer development in the UK.

The landmark prompted a tour of dealers by Juan Jose Bernal-Quiros, Corvus Innova S.L. Managing Director and the Spanish company’s Export Director, Gabriel Motos. Accompanied by Phil Everett, BOSS ORV’s Managing Director, their visit began in Scotland at Kelso based Frank Gibson ATVs. Here they learned the dealer had had a gap in their product portfolio for a good quality Diesel SxS UTV. After extensive research, they chose Corvus to fill the gap due to the off-road performance, a particularly important factor in the challenging terrain of the Scottish Borders. BOSS ORV is distributing and supporting three Corvus models, the TerrainDX4 EPS, TerrainDX4 PRO EPS and TerrainDX4 CAB EPS. They feature a Euro 6 compliant 3-cylinder 993cc Yanmar Diesel engine which gives excellent fuel efficiency and range. The Terrain is homologated to T1b tractor regulation and has a top speed of 40mph/65kp/h.

New Terrain for UK ORV dealers

New Terrain for UK ORV dealers

After parting company with John Deere in an earlier re-structure, Johnston Tractors of Carlisle and Appleby were also looking for a quality UTV to add to their product line up. Howard Johnston told the Corvus visitors: “after thoroughly testing the Corvus product we decided it was the perfect vehicle to add to our range and we have not in any way been disappointed with Corvus quality and performance.”

The third dealership visited by the Corvus management was Tom Taylor ATV in York. Managing Director, Tom Taylor, says “ “After seeing the Corvus Terrain DX4 on the ATV Services Scotland stand at last year’s Royal Highland Show and a good chat with Phil Everett, we decided to request a demo unit to enable us to properly evaluate the product on local land and to look at in more depth in our workshop. The whole team agreed that it was a very well- built unit using high-quality components and in particular the latest Yanmar Diesel engine. After this intensive evaluation, we had absolutely no qualms about adding the Corvus products to our product portfolio.”

Murray Boss of Ace ATV also arranged a customer visit for the Corvus directors where they learned the Terrain had been chosen due to an impressive demonstration and the fact it has the ability to take a full-sized pallet in the rear cargo box.

New Terrain for UK ORV dealers

New Terrain for UK ORV dealers

“Juan Jose and Gabriel were impressed with this first stage development of Corvus UK dealers,” says Phil Everett, “since we began in September 2019 we have achieved all our aims and we’re now actively looking to take on new dealers to expand the network, while maintaining the quality and level of our service and support of the Corvus brand in the UK.”

For more information about the Corvus Terrain range you can call 01597 810188

E-mail: sales@bossorv.co.uk  Web: www.bossorv.co.uk

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Reesink Commend Dealers Who Do More

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Reesink Commend Dealers Who Do More: Reesink Turfcare is delighted to announce the winners of its Aftermarket Dealer Awards. Commending exceptional performance, the awards acknowledge the top performers in customer service across Reesink’s dealer network.

With awards in Outstanding Performance in Service, Parts and Skills, as well as recognising an overall Dealer of the Year for ‘Excellence in Customer Support’, it’s an impressive accolade to achieve.

Reesink Commend Dealers Who Do More

This year the winners are: Redtech Machinery Limited in Coventry for Outstanding Performance in Service, Oliver Landpower Limited in Hertfordshire for Skills, and Revill Mowers in Gloucestershire for Parts. While the much coveted Dealer of the Year Award for Excellence in Customer Support is awarded to Cheshire Turf Machinery in Stockport.

Reflecting on their win, Cheshire Turf Machinery’s service director Mark Woodward said: “Winning this award is proof of the great effort from our parts and service team, who have enabled us to achieve this award for a second year in a row. I would also like to thank the staff at Reesink who provide us with exceptional support and assistance throughout the year.”

Runners up in the categories are Cheshire Turf Machinery for Service, Lloyd Limited in Cumbria for Skills, Gambles Grass Machinery in Nottinghamshire for Parts, and Revill Mowers for Excellence in Customer Support.

“We work incredibly hard throughout the year to ensure we are always working to the highest standards,” says Revill Mowers joint director Jason Revill. “Customers are at the forefront of everything we do and awards like this give them the ultimate reassurance that their Toro machines are in safe hands.”

In keeping with its Service Level Agreement (SLA), which benchmarks great customer service, Reesink awards those dealers achieving the best scores, rated on quarterly Key Performance Indicators (KPI), within each of the three sections, while the Dealer of the Year Award combines the KPI scores from all three.

As a leading UK distributor of top turfcare brands, excellent customer service is paramount to Reesink – and delivering that with all its business partners even more so, says Reesink operation manager David Jackman.

“We are continuously investing in improving our customer service after a sale completes. Our Service Level Agreement which outlines core customer service standards, goals and considerations adopted by all our Authorised Service and Dealer Locations is another way to showcase to our customers the quality of Reesink’s service.

“These awards provide an excellent platform on which to highlight the fantastic service and work that our dedicated dealers produce and we’re delighted to recognise all of the winners and runners-up. With continued recognition and encouragement of high standards of customer service, ultimately, the customer benefits from an improved overall experience – which is what we’re all here to provide.”

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Pellenc Welcome Two New Dealers

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Pellenc Welcome Two New Dealers: Pellenc UK has welcomed Terra Firma and Greenlay to its ever-growing dealership network; both of which will be distributing the full range of Pellenc professional battery powered equipment.

Terra Firma, part of Agrovista UK, is quickly developing into one of Scotland’s largest specialist suppliers to the amenity and local authority markets. After going from strength to strength over recent years and significantly expanding its machinery portfolio, the company prides itself on providing only the finest equipment and products and this means that they have to be very selective according to sales advisor Allan Wright.

Pellenc Welcome Two New Dealers

“We have no ambitions to become a normal grass machinery company,” he said. “It is for this reason that we are expanding the range of specialist equipment we offer and Pellenc is a perfect addition.”

The extensive Pellenc product range features an impressive portfolio – from chainsaws, pole saws and hedge cutters to grass strimmers, brushcutters, blowers and mowers and Allan claims that his mind was instantly made up as soon as he saw the products being demonstrated.

“We organised a few demonstrations and it was obvious that these were the kind of products that would be incredibly hard to not take on-board especially with the green credentials and the low vibration and noise levels.

“These features are a massive benefit, not just to the local authorities, but to everyone who operates them – they are so quiet you can actually have a conversation while using the machine. Performance wise, there is no difference from the Pellenc range to a normal two-stroke strimmer or hedge cutter. They will do exactly the same job, but when you look at the costs then there are massive savings when it comes to the Pellenc equipment. Users will save an incredible amount on fuel and it will also mean not having to worry about filling up or carrying lots of fuel in a van.”

Greenlay, based in Cramlington, Northumberland has been serving both the professional and domestic turf markets since 1971. Boasting a 2000sq ft showroom displaying a huge range of equipment, the company strives to ensure that the customer gets the best machine for the job at all times and sales administrator Harry Pattinson is delighted to have added Pellenc to the collection.

“We never thought the opportunity would come about so we were delighted when we were approached by Pellenc,” he said.

“Pellenc is a leading brand in the battery powered range and it is the only battery that can last as long as it does in the professional range. Plus, with a three-year warranty on the equipment I just know that it will sit well with our customers.

“It has so many benefits and I particularly like the fact that the battery can be transferred from different machines – so you can use it in a strimmer as well as a blower or a hedge cutter. The power on the equipment is instantaneous and the performance is very similar to two stroke. Yes, the price might be slightly higher but because you are not using fuel you will find that it does pay for itself very quickly.

“Pellenc is aimed at the professional market which we want to continue to grow in, so it absolutely suits the quality product range that we already offer here at Greenlay.”

With immediate effect the Pellenc range from Terra Firma is available in the areas of central Scotland, the Scottish borders and the west coast; while Greenlay is distributing the Pellenc equipment to Northumberland, Tyne & Wear, Co Durham and Teeside.

All Pellenc batteries and tools come with a three-year commercial warranty and are distributed in the UK and Ireland exclusively by Etesia UK.

To view the all-new dedicated Pellenc website please visit www.pellencuk.com

You can also follow Pellenc on Twitter, Facebook and Instagram @PellencUK for much more news, reviews and insightful views.

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Factory Visit For Pellenc Dealers

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Factory Visit For Pellenc Dealers: Twenty Pellenc dealers from England, Wales, Scotland and Ireland recently headed to Pertuis, France for a visit to Pellenc’s state-of-the-art facilities, as a reward for being the best performing dealers for the range of environmentally friendly battery-powered equipment.

After arriving in Marseilles, the delegates were driven to Pertuis and given a presentation of the company and told how Etesia UK, the exclusive distributor for the UK and Ireland, and Pellenc had come to work together ten years ago before they set off on a tour of the impressive R&D department, which has seen 844 patents registered. Next up was a tour of the factory including production, assembly line and distribution centre. Key statistics about Pellenc include:

  • 1500 staff worldwide
  • 18 subsidiaries
  • 7 industrial sites
  • 50,000+ customers

Factory Visit For Pellenc Dealers

The second day gave everyone the chance to test out the latest equipment ahead of its 2019 launch before departing for a sight-seeing tour of Marseille.

The trip was rounded off with a presentation to the best overall and best new Pellenc dealers of the year, which were won by RT Machinery (best overall Pellenc UK dealer) and Myrddin Garden Machinery (best new Pellenc UK dealer).

Pellenc’s zero emission concept offers a full range of truly professional handheld power tools are powerful, silent and emission-free thanks to the lithium-ion technology and ‘brushless’ electric motors which are patented to the company.

Pellenc tools can be seen in every major city, as well as the majority of national trust sites around the country.

Scott Reynolds of RT Machinery said: “It was very interesting and surprising too – I never realised just how big the Pellenc operation was. It was also fantastic to pick up the dealer of the year award, which rewards the efforts of the whole RT Machinery team.”

Matthew Clark of South East Groundcare Machinery also commented: “I was amazed at the sheer scale of the operation – from the R&D department, which invests a considerable amount of profit back into the development of new products, to the assembly line. It has given me a greater insight into product development and to test the new products ahead of their launch was very interesting.”

Factory Visit For Pellenc Dealers

Etesia UK Managing Director Les Malin said: “To get feedback from Pellenc dealers on new products ahead of their official launch is invaluable. Our customers now acknowledge that battery products are here to stay and can see the benefits of this technology, so it’s vital that our dealers see what our future plans are. We are very proud of our relationship with Pellenc and have gained recognition with local authorities, landscapers, contractors as well as groundsmen and greenkeepers who are now looking at environmentally-friendly products as a real alternative to petrol machines.”

For further information, please contact Etesia UK on 01295 680120 or visit www.pellencuk.com

You can also follow Pellenc UK on Twitter and Instagram @PellencUK for much more news, reviews and insightful views.

For the latest industry news visit turfmatters.co.uk/news

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