Tag Archive for: excellence

Reesink celebrates excellence with dealer awards

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Reesink celebrates excellence with dealer awards: Reesink UK has once again recognised its outstanding dealer network with the 2024 Aftermarket Dealer Awards, celebrating exceptional standards in customer support, service, skills, and parts.

Alastair Black, Technical Support and Training Manager at Reesink UK, explains how the relationship between Reesink and its dealers is central to everything it does and how the awards are essential in recognising that: “Dealers are often the first and most regular point of contact for customers, so their service reflects directly on us as a distributor.

Reesink celebrates excellence with dealer awards

Reesink celebrates excellence with dealer awards

“The Aftermarket Dealer Awards highlight the importance of that role and recognise the hard work, commitment and customer-first mentality that keeps our standards high across the UK.”

The awards cover five categories: Excellence in Service, Parts and Skills, alongside overall Aftermarket Dealer of Excellence and Improved Performance recognitions.

This year, Reesink Scotland took home the Gold Award for both Aftermarket Dealer of Excellence and Excellence in Skills. Mike Turnbull, Branch Manager at Reesink Scotland, commented: “These two awards reflect all the changes and hard work done by the whole service team in Scotland over the last year.

“Since taking over as branch manager we have set out to implement several changes to elevate the standards of the aftersales service for customers at our Livingston branch, which has resulted in helping reduce downtime and running costs on their Toro equipment and improving the overall customer experience.”

The Excellence in Parts Gold Award went to the Ted Hopkins dealership, and Robert Skipp, Aftersales Manager at Ted Hopkins Ltd said: “This is a fantastic recognition of the whole team’s dedication to delivering the highest standard of service and support. It reflects our proactive approach to ensuring customers receive the parts they need, when they need them, and our commitment to supporting the wider industry with the reliability and expertise of the Toro brand.”

Reesink East Anglia confirmed its outstanding support capabilities by securing the Excellence in Service Gold Award, while the Keys Brothers from Northern Ireland were named the 2024 Improved Performance winner. Andy Keys, Company Director at Keys Brothers, said:

“We’re delighted to have won the Improved Performance Award – it honours the hard work and commitment from everyone at Keys Brothers, as well as our focus on building strong relationships with customers, always striving to provide the best service and support, and continuing to contribute positively to the wider industry.”

Keys Brothers also secured the Silver Award for Excellence in Parts, while Cheshire Turf Machinery won the Silver Awards for Aftermarket Dealer of Excellence and Excellence in Service. Finally, the Silver Award for Excellence in Skills went to Reesink South East.

Another way Reesink helps raise the level of excellence and expertise in the industry is through its wide offering of training programmes. Special recognition goes to Darrell Richards from Reesink Southeast and Norann Chambers from Ted Hopkins, who recently completed the prestigious Master Service Technician Award (MST).

By completing Reesink’s MST programme – developed in collaboration with Toro’s factory experts – both technicians have proven their expertise in the latest hybrid and electric technology, as well as their ability to stay at the forefront of new product developments, warranty processes and best practice service techniques.

Their success ensures that their dealerships can continue to offer customers the highest level of service, keeping fleets running efficiently and helping turf professionals get the very best from their Toro machinery.

For more information on Reesink’s aftermarket support or becoming a Master Service Technician, call 01480 226800 or visit reesinkturfcare.co.uk.

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GKB Combitool delivers year round excellence

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GKB Combitool delivers year round excellence: A GKB Combitool has proven the solution to improving surface quality, and reducing reliance on hired equipment, at Norfolk’s Langley School.

Senior Groundsman Phil Cook leads a team of four in maintaining 19 hectares of school grounds – made that much easier with the versatility of the 4-in-1 implement which has taken presentation of the sports pitches to new heights.

GKB Combitool delivers year round excellence

GKB Combitool delivers year round excellence

When Phil joined the co-educational day and boarding school 18 months ago, most of the maintenance machinery was hired in. Notification followed shortly after that prices were due to increase so a change of tact was needed. “It made sense to look at what we were using most often, and as a versatile all-rounder, we knew something like the GKB Combitool would make a big difference across multiple areas of the site” Phil explains.

Working closely with Stuart Paterson at Ernest Doe & Sons, the school built a package of machines – including the GKB Combitool – for delivery in October 2024.

“I hadn’t had any previous experience of GKB, but when I saw the brochure and the build quality of the unit, it was an easy decision. In practice, it has more than lived up to expectations. It’s incredibly solid, reliable and easy to use enabling us to brush, rake, roll and spike our 10 winter sports pitches year-round and, in springtime, our cricket outfields on a weekly basis.” He adds, “Because of the size of the site, we sometimes used to struggle with moving clippings. Now, we can follow the mower with a single pass of the GKB Combitool, rake the clippings up and leave an immaculately presented surface in its wake.”

The delivery also couldn’t have been better planned for Phil and the team, with the Combitool landing just in time for Langley’s annual rugby festival which attracts teams from across the UK. “With so many spectators and matches in a condensed period, presentation really matters. Running the Combitool between games was a real eye-opener. It lifted the grass, left a brilliant finish and helped us retain superb surfaces for the duration of the event.”

The quality and value delivered by the GKB Combitool has certainly left a strong impression, leading Phil to look at other areas of their maintenance programme. “The Combitool has become our go-to implement, and is raising standards so much, we’d like to see about adding more GKB Machines to our armoury to bring other areas up to a similar level – ensuring the facilities continue to meet the high expectations of our students, visiting clubs and national tournaments alike.”

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Hunter Irrigation Delivers Turf Excellence for Blackpool FC

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Hunter Irrigation Delivers Turf Excellence for Blackpool FC: Blackpool FC has seen major improvements to both its stadium and training ground facilities following the installation of a new Hunter irrigation system, supplied by KAR UK and installed by Arden Lea Irrigation.

Head Groundsman Paul Flynn, who has been with the club for nearly five years, explained how the Hunter products have transformed operations, saving time, improving turf quality, and supporting player performance.

Hunter Irrigation Delivers Turf Excellence for Blackpool FC

Hunter Irrigation Delivers Turf Excellence for Blackpool FC

Before the installation, Paul and his team relied on standpipes and travelling sprinklers – a process that was time-consuming and inefficient.

“We were wasting 20 to 25 hours a week just watering pitches by hand,” Paul said. “I told the club they’d get that time back within a year if we invested in irrigation – and that’s exactly what has happened.”

The first phase began at the training ground, with irrigation now fully operational across the main pitches and the sports science area. At the stadium, work is ongoing, with Hunter I80-ON sprinklers already replacing older, underperforming units.

Blackpool’s system includes the Hunter ACC2 Controller with Centralus, the Hunter GT-885, and the Hunter I80-ON sprinklers.

The ACC2 Controller with Centralus allows Paul and his deputy to manage irrigation directly from their phones or via a roaming remote, giving them ultimate flexibility.

“We can press a button and water exactly where we want, whenever we want,” Paul explained. “It makes growing, training preparation, and recovery so simple. We’ve now got around 62 heads across the site, so we can literally water every blade of grass.”

The Hunter I80-ON heads, installed at Bloomfield Road Stadium, have already improved coverage and performance compared to the old system. The GT-885 sprinklers at the training ground provide strength, durability, and easy access for maintenance – crucial for a high-use facility.

The improvements in irrigation have gone beyond aesthetics, directly impacting player welfare and training quality.

“Before, some areas were rock hard, which contributed to calf and hamstring injuries,” said Paul. “Now we can keep surfaces consistent, which makes a huge difference for performance and safety.”

Managers have also benefitted, with the ability to prepare pitches to replicate match conditions.

“The current manager says the best thing is that the training pitches now resemble the stadium pitch,” Paul added. “It means we can mirror match situations and even put the sprinklers on during sessions to improve ball speed – something we could never do before.”

Paul credited both KAR UK and Arden Lea Irrigation for their expertise and support throughout the project.

“My relationship with Wes and Lee at KAR UK goes back years, and I know I can always rely on them,” he said. “Arden Lea are also brilliant – I just pick up the phone and they’re here the next day. Between the two of them, the whole process has been faultless.”

The old irrigation kit has even been donated to Blackpool Cricket Club, strengthening community ties and ensuring wider benefit from the project.

With the training ground fully upgraded and stadium improvements ongoing, Paul believes Hunter irrigation will continue to play a vital role in Blackpool FC’s future.

“The health of the pitches has never been better,” he said. “It’s more efficient, saves us time, and helps the players perform. Honestly, I can’t fault the system at all.”

For more information, please visit www.karuk.com

You can also follow KAR UK on X and Instagram @KARUK_LTD for much more news, reviews and insightful views.

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Centre of Excellence Celebrates First Year

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Centre of Excellence Celebrates First Year: The UK’s first Centre of Excellence in glasshouse growing has celebrated a fruitful opening year, with some of its produce being showcased at this weekend’s Kent County Show.

The Thanet Earth Centre of Excellence @ Hadlow College, which was officially opened in June 2024, is an education centre developed to inspire and train the next generation of UK salad and vegetable growers.

Centre of Excellence Celebrates First Year

Centre of Excellence Celebrates First Year

It is based at Hadlow College’s state-of-the-art glasshouse and sees horticultural students working directly with Thanet Earth, the UK’s largest glasshouse salad supplier, to develop their skills and grow tomatoes in a commercial crop environment.

It has had a successful first year and the fruits of its labours will, quite literally, be on display at the Hadlow College marquee at the Kent County Show this weekend, where visitors will be able to try tomatoes freshly grown at the facility.

After being officially opened in June 2024, it was announced in December that it had donated a tonne of its produce to the food charity FareShare during 2024, providing the equivalent of 2,260 meals and supporting 27 charity and community groups as a result.

The Centre of Excellence has gone on to feature on both BBC and ITV in the intervening period, and in February horticulture students planted the 2025 crop, with hopes for another bumper year.

The facility plays an integral part in horticulture courses at the College and features cutting edge technology including: suspended gutters running hydroponics for the tomatoes, LED and high-pressure sodium lighting and a vertical growing farm.

Alan Harvey, Hadlow College’s Head of Curriculum for Horticulture and Floristry, says: “Our first year has been a fantastic one, where students have benefited enormously from the Centre of Excellence in developing their skills in glasshouse technology and growing. In addition to this we are very grateful to all our partners who have engaged with students over the year providing guest lecture spots, visits, practical workshops and coaching opportunities.”

Sally Channon, Senior Technologist (Innovation) at Thanet Earth, adds: “It has been remarkable to see the effort and enthusiasm shown by the students, their commitment to learning about how we grow crops in a protected environment using advanced techniques and sustainable practices has been inspirational.

“At Thanet Earth, we’re passionate about producing food efficiently and responsibly, and it has been rewarding to see young people engaging with these principles. This has all been proudly supported by our Sponsors who have enriched the learning experience for the students.”

To find out more about the Thanet Earth Centre of Excellence @ Hadlow College, and everything else the College offers, visit the Hadlow College marquee at the Kent County Show this weekend or visit the projects page of Hadlow College website.

The Kent County Show, held annually in July, is the region’s premier event for farming, agriculture, and countryside life. For three days, the Kent Showground comes alive with animals, horses, vintage vehicles, retail stands, and much more, celebrating the best of the county.

This year it runs from Friday 4 July to Sunday 6 July. To find out more visit the Kent County Show website.

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A trio of Toro for turfcare excellence at Hayston

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A trio of Toro for turfcare excellence at Hayston: Under the stewardship of Head Greenkeeper Alan Brown since 2018 and with wise machinery choices, course presentation at Hayston Golf Club is the best it’s been in 50 years according to members. With a further boost from three new Toro machines that looks set to continue well into the future.

The club’s latest investment includes the Toro Greensmaster 3250-D, Greensmaster TriFlex 3420 Hybrid and Reelmaster 5610-D, chosen for their durability, comfort and long-term performance.

A trio of Toro for turfcare excellence at Hayston

A trio of Toro for turfcare excellence at Hayston

The timing is perfect as they arrive as Alan and his team of four build on recent successes by reshaping bunkers, enhancing green drainage and continuing to elevate the overall playability and aesthetics of the course.

Central to achieving these goals is the partnership with Toro and its distributor, Reesink Turfcare, says Alan. “When you’re aiming for the best results, you need the best equipment – and in turfcare, Toro is top of the class.”

Alan was already familiar with Toro’s capabilities from his previous position at Kilsyth Lennox Golf Club and was pleased to find a 20-year-old Toro rough mower still performing reliably when he joined Hayston six and a half years ago. “That speaks volumes about the durability and performance of Toro machines when they’re properly maintained,” he notes.

Speaking about the importance of proper maintenance and servicing, Alan highlights the value of Reesink’s support: “The team at Reesink are fantastic – always responsive, knowledgeable and ready to assist. They’ve helped us stay on top of servicing and keep us informed about any equipment updates.”

And best of all, the team at Hayston is enthusiastic about the new additions: “The guys really enjoy using these new mowers,” says Alan. “They’ve been working with Toro equipment for some years, so getting familiar with how they work and are maintained was second nature. Plus, the comfort is exceptional – especially the seat positioning, which makes a huge difference when you’re on the machine for long hours, day after day.”

Reflecting on the team’s achievements, Alan comments: “I’m incredibly proud of what we’ve accomplished together. The feedback from members and visitors has been overwhelmingly positive – we’ve had comments about how this is the best the course has looked in 50 years. That means a lot.”

Learn more about the ways Toro’s turfcare solutions help you elevate your course. Contact Reesink Turfcare at 01480 226800, email info@reesinkturfcare.co.uk or visit reesinkturfcare.co.uk.

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