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Customer service at the heart of Reesink awards

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Customer service at the heart of Reesink awards: Each year Reesink UK highlights its dealers who go above and beyond in providing exceptional standards of customer service, goals and considerations with its Aftermarket Dealer Awards.

Lee Rowbotham, service and training manager at Reesink UK, says: “The relationship between distributor and dealer is vital to the success of both businesses. In many cases Reesink’s dealers have that all-important customer facing contact. We appreciate how vital that role is and feel strongly about strengthening our relationship with our dealers wherever possible. That’s one of the reasons why the Aftermarket Dealer Awards came to fruition.”

Customer service at the heart of Reesink awards

Customer service at the heart of Reesink awards

The awards recognise an overall Dealer of the Year for Excellence in Customer Service, alongside outstanding performance in three key areas: Service, Parts and Skills. For the first time this year, Reesink also recognised its dealers that showed the greatest improvement across all key areas in a brand new award.

The new award is designed to reward dealers that showed the biggest step up across all sections of its KPI scoring: service, parts and skills with Devon Garden Machinery scooping this inaugural award.

Steve Dommet from the company says: “This award recognises the efforts our after sales team has put into raising standards and improving the service we provide our commercial customers. As this is a new award it was a pleasant surprise when we found out we’d won.”

Dealers are scored across all three key categories in keeping with Reesink’s Service Level Agreement. The dealer that achieves the highest combined score across categories is awarded the overall Dealer of the Year for Excellence in Customer Support. This year that award went to Reesink Turfcare South East who also won the gold award for Excellence in Skills. Tom Clark, branch manager of Reesink South East says, “Receiving these awards is a proud achievement and recognises our staff members doing a good job. It shows customers we’re a trusted brand as an award winner in what we do to be recognised as one of the best in the field.”

The runners up in these respective categories were Lloyd Limited and Oliver Landpower, who both took home silver awards.

When it came to Excellence in Parts, Revill Mowers took the gold award, with Gammies Groundcare taking silver. Stan Grewar, parts manager at Gammies Groundcare, says: “We’ve got a young team and this award reflects their hard work. I’m very proud of them, I know that the company and the parts department are in safe hands with them.”

Excellence in Service saw Cheshire Turf Machinery win gold while Redtech Machinery took silver.

Mark Woodward, service director at Cheshire Turf Machinery claims: “We are continually investing in our customer service and the excellence in service award is our eighth award since 2017. All of our staff have been brilliant in maintaining and improving standards since the Reesink service level agreement was introduced.

“I would also like to take this opportunity to congratulate one of our service technicians, Chris Hester. He’s our first technician to successfully complete the prestigious Toro Master Tech course.”

Lee concludes: “Reesink has always prided itself on delivering fantastic after sales service and the Aftermarket Dealer Awards recognise those dealers who do an exceptional job at upholding this customer service standard. We’d like to thank them all for their continued hard work and incredible work ethic, it’s a real pleasure working with them year in and year out.”

To learn more about Reesink’s aftermarket offerings including genuine parts, machinery servicing and maintenance advice, customers can get in touch with their local Toro Genuine Parts dealer or service centre or contact Reesink via reesinkturfcare.co.uk.

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Shropshire Club can’t get enough of the Quadraplay

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Shropshire Club can’t get enough of the Quadraplay: The football pitches at Prees Cricket and Recreation Club in Shropshire have significantly benefitted from a SISIS Quadraplay, according to Head Groundsman Duncan Austin.

With a multitude of football teams ranging from under 8’s up to seniors, both men and ladies, it is safe to say that the three football pitches are heavily used.

Shropshire Club can’t get enough of the Quadraplay

Shropshire Club can’t get enough of the Quadraplay

Aside from the three football pitches, Duncan also maintains two artificial football pitches, a cricket square and two bowling greens, so anything that makes his life easier is a huge benefit.

It is for this reason that Duncan and the Club decided to explore the possibility of obtaining an equipment grant through the Football Foundation.

“The Football Foundation is helping to improve football pitches at grassroots level and there are several grants available,” said Duncan. “We conducted a big pitch assessment, took photos, root depth measurements and provided the Football Foundation with lots of other information. We were over the moon when we found out we had been accepted for the grant.

One of the machines they recommended was the SISIS Quadraplay.”

The multi-functional SISIS Quadraplay single pass maintenance system is perfect for busy groundspersons like Duncan as it incorporates a mounted frame for up to four implements such as grooming rakes, spikers, slitters, rollers and brushes. The implements can be fitted to the mainframe in any order and can be independently adjusted to achieve the desired effect. Compact, robust, versatile and with the ability to carry out up to four operations simultaneously – the Quadraplay makes life a lot easier for many groundspersons.

Duncan was familiar with the SISIS Quadraplay after previously seeing it in action at a demonstration evening at a nearby football club. He admits to being impressed when he first saw the Quadraplay but didn’t realise just how beneficial it could be, until now.

“I use it all the time and whenever I do, I know that the Quadraplay is improving the ground in some form,” he said. “It is great to use after games because it can help bring the surface back to life and it puts all the divots back in place.

“The grass gets trodden down after a game and that doesn’t do the leaf any good so the Quadraplay can stand the plant up to help it dry out and you have the spike at the front which gets rid of any surface moisture. Therefore, the surface dries out quicker and is healthier for the plant. Then when you come to cut, because the plant is stood up, you get a nicer clean cut. You can also use the brush which is excellent for presentation.

“Another good way of using it is to lift the three back implements up and use the spiker/slitter. This has all the weight on in and you can get really deep with it. It’s important to do this because with so much usage I need to get as much air into the ground as possible.

“It is just so versatile. You just can’t overuse something like the SISIS Quadraplay in my opinion.”

For further information or a no obligation demonstration, please contact SISIS on 01332 824 777 or visit www.sisis.com

For more news, reviews and insightful views, you can follow SISIS on Twitter or Instagram @SISISMachinery and like the company’s Facebook page – www.facebook.com/SISISMachinery. You can also view the latest SISIS videos by visiting www.youtube.com/SISISMachinery

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STIHL launches new range of water pumps

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STIHL launches new range of water pumps: STIHL has launched its first range of petrol 4-stroke water pumps, specifically designed to meet the demanding needs of agricultural, construction and hire markets.

The new range consists of two models, the WP 300 and WP 600. The WP 600 boasts a robust cast iron impeller, a powerful 4.4 kW engine and 3” hose connections for the delivery of large volumes of water up to 63 m3/h, and comes complete with an integrated suction filter to protect the pump from dirt particles.

STIHL launches new range of water pumps

STIHL launches new range of water pumps

With a similar design, its counterpart the WP 300 includes the same features as the WP 600 except for 2” hose connections and a lower 37 m3/h delivery capacity for smaller jobs.

The WP 300 and WP 600 can be fuelled by STIHL’s Moto4Plus, a high quality alkylate fuel specifically designed for small 4-stroke engines. Compared to forecourt fuel, Moto4Plus has a significantly longer shelf life, less harmful emissions and no tank drainage requirement when in storage.

Both pumps offer intuitive technology including low oil protection, meaning the engine switches off when the engine oil level falls below the safe operation threshold. An anti-vibration system also helps to reduces mechanical stress.

Designed with user comfort in mind, the WP 300 and WP 600 offer a sturdy frame for excellent stability and easy transportation, simple controls and toolless access to the air filter for easy maintenance.

All STIHL tools, including both water pumps, are compatible with the STIHL Connected fleet management system. Installing a STIHL Smart Connector allows the runtime to be recorded and sent to the user’s smartphone via Bluetooth for accurate usage and maintenance records.

For more information on STIHL’s new petrol water pumps, please visit www.stihl.co.uk

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Exhibitor demand fuels growth of SALTEX

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Exhibitor demand fuels growth of SALTEX: SALTEX is on track to have one of its biggest years yet as exhibitor demand sees the floor plan for 2023 increase by 20 percent to accommodate bookings.

Show organisers at the Grounds Management Association have confirmed early bird bookings are up ten percent from the 2022 show and there’s a 12 percent increase in exhibitor numbers with 6000 sqm of hall space already sold.

Exhibitor demand fuels growth of SALTEX

Exhibitor demand fuels growth of SALTEX

Sarah Cunningham, director of commercial and events at the Grounds Management Association, who has been joined on the sales team by Jill Rodham, comments: “Thanks to the early interest in the show the footprint has been increased by 3000 sqm to accommodate the extra demand for space from exhibitors, making it 20 percent bigger than the 2022 show. And plans are well underway for this year’s event with visitor registration due to open in early June.”

So, what does Sarah contribute this early success to? “That’s down to our incredible exhibitors. Those who are returning year after year thanks to continued success in previous years and an influx of new exhibitors who are keen to see what sales success SALTEX can bring them.”

New to the show are Asecos Limited, BigChange, EGHOLM A/S, FJ Dynamics, Grundfos Pumps Ltd, Hopespare Limited, Hubscape, QCR, Syngenta UK Ltd and Watermatic Ltd. New World Sports and Trafalgar Cleaning Equipment were last at the show in 2019 and 2017 respectively and are coming back in 2023.

A successful early bird signing period has also led to big industry names returning to SALTEX including Baroness, Dennis and Sisis, Husqvarna, ICL, Kubota, Ransomes, Reesink UK, Toro and Weibang amongst many others.

Sarah continues: “The 2022 show confirmed the confidence visitors and exhibitors have in SALTEX – it’s an event worth their time to attend. Deals happen, learning takes place and networking is enjoyed, all in a place conveniently located for most of the country. To be in the 77th year of a show and still commanding this level of commitment from the sectors we represent, is proof that the show is as relevant now as it ever was.

“I think people appreciate this is a show which contributes significantly to the growth and success of the industry. SALTEX and the Grounds Management Association work hand in hand – SALTEX is powered by the GMA and in turn SALTEX feeds into the GMA’s extensive work in supporting, and raising the profile of, the groundscare industry in all its guises.”

The show takes place at Birmingham NEC on 1-2 November 2023. Exhibitors wishing to secure their place at Europe’s largest free sports turf, amenities, and landscaping trade exhibition, should contact GMA Sales Manager, Jill Rodham at jrodham@thegma.org.uk or 07754 552405.

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Banish the dread of Red Thread

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Banish the dread of Red Thread: Summer is on its way, and with it can appear the scourge of groundskeepers everywhere – the fungal infection Red Thread.

This common disease causes reddish-brown patches of turf, especially during warm wet weather and heavy dews, spelling disaster for those attempting to maintain pristine grass. Fortunately though, there is a way to protect managed amenity turf and improve immunity and growth – by using BASF’S Insignia®.

Banish the dread of Red Thread

Banish the dread of Red Thread

Insignia® is a long-lasting fungicide with a broad disease-control spectrum and high performance, treating turf diseases such as the afore-mentioned Red Thread, as well as unsightly infections such as Dollar Spot and Microdochium Patch. But Insignia® is so much more than just a fungicide. As part of the Intrinsic™ fungicide family, it also increases growth efficiency and enhances stress tolerance – both essential for those looking to maintain and improve turf conditions for years to come.

When used on the desired area, Insignia® forms deposits on the leaf surface which act as as a reservoir, releasing the active ingredient to protect the leaf’s surface and deeper tissues over a number of weeks.

Insignia® has numerous benefits alongside its fungicide performance and is the first fungicide with plant health effects. Greenkeepers will find that through the use of Insignia, turf will have an ehanced response to heat and drought as well as mechanical and biotic stresses, resulting in a healthy root system and improved plant health.

To find out more about Insignia® go to

https://www.agricentre.basf.co.uk/en/Products/Product-Search/Fungicides/Insignia.html

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