Tag Archive for: Reesink

Reesink and Toro working with 59club

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Reesink and Toro working with 59club: In their continuous drive to maintain and improve standards within the golf community, Toro and Reesink Turfcare are working with leading customer service management specialist and training provider; 59club.

The relationship with 59club focuses on the continuous efforts required to produce the best playing surfaces possible.

Reesink and Toro working with 59club

Reesink and Toro working with 59club

59club provides mystery shopping audits and satisfaction surveys at participating golf clubs to help measure standards. Their insights and expertise are utilised to upskill and train employees, all with a focus on improving customer satisfaction.

Jon Cole, business divisional manager for Turfcare at Reesink Turfcare, explains: “59club supports continuous improvement in the industry, placing the importance on the customer’s experience.

“A big part of the process is looking at the consistency of the tees, greens, fairways and bunkers. An unbiased look at course performance is always a good thing and the results provide valuable feedback on the processes, procedures, methods and equipment used to keep the course inline with expectations.”

While Reesink is one of the best placed suppliers to help with course maintenance and improvements, its involvement with 59club doesn’t stop there.

Will Hewitt, general manager 59club UK, explains: “Our latest brand alignment with Toro and Reesink Turfcare is really exciting, they’re a great match for our values and ethos to provide a measurement of quality across the industry. We’re delighted to announce that they will also sponsor the Greenkeeper of the Year at our annual awards.”

Jon continues: “We’re always looking to shine a light on those working across the UK to create the best fine turf they can. The future of the industry relies on those professionals, and we consider it an honour to create opportunities and be approached to support initiatives to recognise the skill it takes, promote progression and ensure the future of turf management is bright.”

59club have nine territorial divisions serving the UK, Ireland, Europe, USA, Canada, Middle East, Africa, Asia, Australia and New Zealand. They are endorsed and supported by governing bodies such as the PGA, The Asian Industry Golf Federation and the French Golf Federation, 59club are also a chosen partner of the CMAE, European Tour Destinations and PGA Branded Properties.

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Prestigious award win for Reesink Hydro-Scapes

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Prestigious award win for Reesink Hydro-Scapes: Reesink Hydro-Scapes has hit the ground running by winning the National Support Network (NSN) Service Award for 2022 in recognition of its outstanding service, training and support for UK Toro irrigation customers.

Toro’s National Support Network (NSN) was founded in 1991 as the first dedicated customer support network in the irrigation industry. Its purpose is to give customers confidence and peace of mind through complete central control system operational assurance.

Prestigious award win for Reesink Hydro-Scapes

Prestigious award win for Reesink Hydro-Scapes

To achieve this prestigious award, distributors must exhibit a strong passion for customer service, excellent product knowledge, have advocated for their customers, held successful regional NSN training events, and attained a high percentage of both active NSN customers and extended year NSN customers.

Reesink Hydro-Scapes endeavours to provide customers with the best irrigation and water aeration solutions on the market. Robert Jackson, division manager at Reesink Hydro-Scapes explains what this recognition means to the division. He says: “To have achieved this award is a real honour and lets us know that we’re doing something right.

“Our strategy has always been to deliver the best customer service with all of our business partners, including Toro. Irrigation is a big investment for most customers, and there are a lot of elements to consider to put the correct systems in place. Here at Reesink we always strive to put the customer first, taking what they want out of a system and pairing it with our team’s expertise on our products, as well as the wider irrigation landscape. The goal is to make our customers’ lives as easy as possible from discovering Toro Irrigation solutions to enjoying the end product.

It’s of the utmost importance that they feel secure with not only the product we’re providing but with the team behind it too.”

To learn more about what the award-winning Reesink Hydro-Scapes has to offer call 01480 226800 or visit reesinkturfcare.co.uk for further information.

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Reesink awarded outstanding sales achievement

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Reesink awarded outstanding sales achievement: Pitched against Toro distributors from across the globe, Reesink has been awarded by Toro the International Outstanding Sales Achievement award for 2022 – high praise indeed for the company.

In order to qualify for the award, distributors must have exhibited excellence in sales growth, a positive market share trend, and win rate – which includes new projects, large fleet replacements, and renovations. They must have participated in relationship building activities and delivered solid industry support.

Reesink awarded outstanding sales achievement

Reesink awarded outstanding sales achievement

Reesink Turfcare has succeeded on every level in demonstrating these core components. Jon Cole, divisional business manager for Reesink Turfcare, says: “To be considered for this award at all is an honour, and to win it is a massive achievement for our sales team and dealer partners.

“The number of machines we’ve managed to get into clubs, even amid the challenges of industry wide shortages, speaks for itself and is testament to the hard work our sales team and dealer partners put into building those relationships with our customer base. Over the past year we’ve seen more and more clubs invest in electric models and increasing numbers turning red as they look to invest in quality machines. I cannot emphasise enough just how thankful we are to all our customers for their patience and understanding in what have been, and remain, extremely challenging circumstances.

“Our aim is always to set the customer up with the right machines for their course, and deliver to them a product that is going to perform, and last a very long time. This sales achievement award is a reflection of those values and the passion Reesink and our partners share in delivering quality equipment.”

To talk to someone about Toro technology and how the Toro range could suit your course, call 01480 226800.

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Reesink supporting sustainability at SAGE

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Reesink supporting sustainability at SAGE: SAGE 2023 is hosting the first Sustainability Solutions for Grounds Specialists Summit live, in partnership with Bio-Circle and supported by Reesink Turfcare.

The event, at Three Counties Showground in Malvern on 19-20 July, will focus on demonstrating how businesses in the sports and outdoor maintenance industries can lower their impact on the environment and take vital steps towards being sustainable. This will include a live panel for sharing sustainable practices among many things.

Reesink supporting sustainability at SAGE

Reesink supporting sustainability at SAGE

Bio-Circle, the sustainable surface technology system manufacturer, and machinery distributor Reesink Turfcare have joined forces to form an initiative called GreenGrounds to promote environmental awareness within the turf and groundscare industries, bring the industries together, raise the importance of effective sustainable activities, make an overall positive impact towards decarbonisation and environmentally friendly maintenance for groundscare.

Gillian Haverson, marketing manager at Reesink Turfcare, a Bio-Circle distributor, says: “Reesink and Bio-Circle have come together to accept our environmental and sustainable responsibilities to help the future of the industry. Reesink is happy to support this initiative and bring awareness of more sustainable solutions to groundscare professionals.

“It’s important we focus on providing sustainable, environmentally friendly technology that reduce our customer’s carbon footprint and do not compromise on the quality of the work. Our current offering includes products powered by biodiesel and advanced batteries made more efficient by incorporating electronic fuel injection, hybrid and electric technologies.”

And some of this technology will be at SAGE. The all-electric Toro Greensmaster eFlex 1021 pedestrian mower, for example, which has been seen cutting the greens at Royal Liverpool Golf Club for The Open 2023, will be on the Bio-Circle stand with a Reesink rep available to discuss all electric and hybrid machinery options available from Toro, who has led the technology in this field.

Find out more about Reesink, Bio-Circle and GreenGrounds by calling 01480 226800 or going online at reesinkturfcare.co.uk

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Customer service at the heart of Reesink awards

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Customer service at the heart of Reesink awards: Each year Reesink UK highlights its dealers who go above and beyond in providing exceptional standards of customer service, goals and considerations with its Aftermarket Dealer Awards.

Lee Rowbotham, service and training manager at Reesink UK, says: “The relationship between distributor and dealer is vital to the success of both businesses. In many cases Reesink’s dealers have that all-important customer facing contact. We appreciate how vital that role is and feel strongly about strengthening our relationship with our dealers wherever possible. That’s one of the reasons why the Aftermarket Dealer Awards came to fruition.”

Customer service at the heart of Reesink awards

Customer service at the heart of Reesink awards

The awards recognise an overall Dealer of the Year for Excellence in Customer Service, alongside outstanding performance in three key areas: Service, Parts and Skills. For the first time this year, Reesink also recognised its dealers that showed the greatest improvement across all key areas in a brand new award.

The new award is designed to reward dealers that showed the biggest step up across all sections of its KPI scoring: service, parts and skills with Devon Garden Machinery scooping this inaugural award.

Steve Dommet from the company says: “This award recognises the efforts our after sales team has put into raising standards and improving the service we provide our commercial customers. As this is a new award it was a pleasant surprise when we found out we’d won.”

Dealers are scored across all three key categories in keeping with Reesink’s Service Level Agreement. The dealer that achieves the highest combined score across categories is awarded the overall Dealer of the Year for Excellence in Customer Support. This year that award went to Reesink Turfcare South East who also won the gold award for Excellence in Skills. Tom Clark, branch manager of Reesink South East says, “Receiving these awards is a proud achievement and recognises our staff members doing a good job. It shows customers we’re a trusted brand as an award winner in what we do to be recognised as one of the best in the field.”

The runners up in these respective categories were Lloyd Limited and Oliver Landpower, who both took home silver awards.

When it came to Excellence in Parts, Revill Mowers took the gold award, with Gammies Groundcare taking silver. Stan Grewar, parts manager at Gammies Groundcare, says: “We’ve got a young team and this award reflects their hard work. I’m very proud of them, I know that the company and the parts department are in safe hands with them.”

Excellence in Service saw Cheshire Turf Machinery win gold while Redtech Machinery took silver.

Mark Woodward, service director at Cheshire Turf Machinery claims: “We are continually investing in our customer service and the excellence in service award is our eighth award since 2017. All of our staff have been brilliant in maintaining and improving standards since the Reesink service level agreement was introduced.

“I would also like to take this opportunity to congratulate one of our service technicians, Chris Hester. He’s our first technician to successfully complete the prestigious Toro Master Tech course.”

Lee concludes: “Reesink has always prided itself on delivering fantastic after sales service and the Aftermarket Dealer Awards recognise those dealers who do an exceptional job at upholding this customer service standard. We’d like to thank them all for their continued hard work and incredible work ethic, it’s a real pleasure working with them year in and year out.”

To learn more about Reesink’s aftermarket offerings including genuine parts, machinery servicing and maintenance advice, customers can get in touch with their local Toro Genuine Parts dealer or service centre or contact Reesink via reesinkturfcare.co.uk.

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