Tag Archive for: Reesink

Reesink announces Master Service Technicians

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Reesink announces Master Service Technicians: The Master Service Technician award, the highest training achievement Reesink Turfcare and Toro Commercial has to offer, has been awarded to four more technicians.

Chris Hester from Cheshire Turf Machinery, Ian Hill from Oliver Landpower, Stuart Barrie from Reesink Scotland and Michael Dixon from Lloyd Limited (Newcastle branch) have completed one of the most stringent and comprehensive training courses in the industry and are now able to offer the highest level of service in the UK.

Reesink announces Master Service Technicians

Reesink announces Master Service Technicians

The Master Service Technician (MST) programme is specifically designed to provide the most thorough training for Authorised Dealer Technicians, ensuring their skillset is updated and meets the demands of the industry’s continuous evolution.

With the rapid development of electric and hybrid technology, it’s important that the skills and knowledge in those areas progress at an equivalent rate so that technicians and dealers can better serve their customers and the Toro product.

Stuart confirms this is very much the case: “As engineers we need to keep up with industry progress and development. We all know about climate change and the move from petrol/diesel to electric power in the car industry. Not so well known is our industry is going through the same changes. This course makes sure all engineers are adequately trained to carry on with day to day repairs and requirements as the changes happen.”

When considering the advantages this will bring for customers, Ian says: “The MST course provides the opportunity to train to a standard that’s not widely available in the industry. In a customer facing role, it’s an advantage to be able to give the best level of support and advice to customers and ensure high standards of service on hybrid and all electric systems.”

Michael agrees: “Completing the MST training has meant that Lloyds as a dealer has also benefitted, receiving better warranty return rates and boosting the dealer standards score. It has not gone unnoticed by the company that my efforts have had a positive impact on the business.”

And it’s not just customers who benefit from Reesink setting the standard and offering this course as Chris explains: “For a start, it’s a huge achievement to pass the interview process and be accepted onto the course; that in itself is a worthy addition to the CV! But most of all, it’s recognition for the dedication and hard work you’ve put into your career and with it being similar to a degree in this sector, it’s a big deal.”

Summing up the benefits having a qualified MST in the business, Sean Trotter, service manager from Lloyds, says: “This training gives the engineer the recognition they deserve for their skill set and abilities. It’s an industry recognised qualification held in high esteem with our customers in the golf industry and brings financial benefits with warranty reimbursement and a contribution towards the training once qualified.”

The course has been set up with further benefits for the qualifying technician too as Michael explains: “There’s a trip to America to get a first hand insight into the goings on of Toro and where it all comes from. For someone who works for a dealer this is a once in a lifetime opportunity and trips like this rarely come around.”

Further courses run throughout the year to keep the technicians up-to-date with evolving products and technologies and with all qualified Master Service Technicians hailing from different dealers, it means there’s a good chance customers across England and Scotland now have access to this higest level of service and support.

But there can never be enough, so for dealers wanting to recognise their technician’s talent and ambition, and for technicians wishing to further their careers, call Reesink on 01480 226800 or go online at reesinkturfcare.co.uk/resources/training-courses.

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Irrigation finance made easy with Reesink

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Irrigation finance made easy with Reesink: Helping make the numbers work when it comes to replacing an irrigation system is Reesink Hydro-Scapes with a finance solution offering 100 percent funding over 10 years.

Reesink’s financial partner, Novuna, works directly with customers to create a tailored and affordable asset finance solution to provide the security of knowing that the repayments will give the business the ability to budget and plan without disrupting cash flow.

Irrigation finance made easy with Reesink

Irrigation finance made easy with Reesink

Features include funding up to 100 percent of the project costs, transparency and support from a team who take the time to understand the business’ needs over a 10 year term, unique to Reesink and longer than the usual asset lending period.

Robert Jackson, division manager for Reesink Hydro-Scapes, says: “Responsible irrigation has never been more relevant, sustainability under pressure from ever-increasing temperatures and unpredictable seasons, or the pressure so noticeable to address old, inefficient systems. But it’s a big financial outlay and amid a cost-of-living crisis affecting businesses too, many may be thinking about how they can get the numbers to work to embark on one of the most expensive projects a club is likely to undertake.

“Buying irrigation on finance takes away two of the biggest headaches we find exist for those embarking on an irrigation installation: it means the full installation customers need is much sooner and there is a smaller upfront capital outlay.

“Anyone who has gone through the process will know that choosing and installing an irrigation system can be a lengthy one, phasing installations over years. Removing the headache that comes with financing the project means that you’re making the decision-making process a lot simpler and quicker and there is no need to phase in,” Robert says.

There are two ways for a business to purchase an irrigation system with Reesink on finance – it’s either leased or hired (hire purchase). Both are fixed costs and will not change during the life of the agreement, which makes accurate budgeting far easier.

Robert discusses the ease of the scheme: “Unlike an outright purchase, asset finance lets you pay for your irrigation system in monthly, quarterly or semi-annual payments, and with Reesink no minimum deposit is required – the first instalment is paid on signing. This helps customers spread the cost even further, while also demonstrating full confidence in a Toro installation and its backup support.”

As the first distributor in the UK to offer Reesink customers fixed term finance on its irrigation products, it has the most years of experience in this arena, making it the perfect partner to work with to keep businesses moving forward in 2023. So don’t get bogged down in the numbers, just call Reesink on 01480 226800, email info@reesinkturfcare.co.uk, or visit reesinkturfcare.co.uk

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Dealers recognised by Reesink UK

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Dealers recognised by Reesink UK: Every year Reesink UK recognises its dealers whose performance in the three areas of Service, Parts and Skills reflect outstanding customer service standards, goals and considerations.  

Reesink awards those dealers achieving the best scores in keeping with its Service Level Agreement, which benchmarks great customer service, and the highest combined score across all three categories wins an overall Dealer of the Year for Excellence in Customer Support. In 2021 that much coveted award went to Lloyd Limited in Carlisle.

Dealers recognised by Reesink UK

Dealers recognised by Reesink UK

Lloyd Limited also won Gold for Excellence in Skills; while Cheshire Turf Machinery topped the bill for Excellence in Service; and Excellence in Parts went to Reesink Turfcare South East.

Reesink Turfcare South East also got a silver hat-trick for Excellence in Service, Excellence in Skills and Aftermarket Dealer of Excellence; and Reesink Turfcare Scotland took home silver for Excellence in Parts.

Lee Rowbotham, service and training manager at Reesink UK, says: “The Aftermarket Dealer Awards are how we thank our service locations for showcasing the high standards for customer service Reesink has. And illustrating to customers that our core customer service standards, goals and considerations reach them.”

Reflecting on the win, Simon Burton, group aftersales manager at Lloyd Ltd, says: “We’re delighted to have won two awards. It’s fantastic to know that our policy for maximising service personnel skills through manufacturer training is being recognised. With the support of our Reesink Product Specialist and Service Manager we have achieved the Aftermarket Dealer Award and this demonstrates the importance of working closely with Reesink and shows what can be achieved from a strong partnership.”

Peter Biddlecombe, aftersales manager at Reesink Turfcare South East says: “The annual awards are really important as they give an immediate indicator of current aftersales service levels and other areas to focus on accordingly. Receiving award/s is an achievement to be proud of and brilliant for staff members to recognise they’re doing a good job. It shows customers you’re a trusted company as an award winner and positions you as one of the best in the field.”

Mark Woodward, service director at Cheshire Turf Machinery, says: “The Toro Excellence in Service award is extremely important to Cheshire Turf Machinery and is our third accolade in succession. This is a testament to all our staff who work incredibly hard throughout the year maintaining consistently high standards and giving peace of mind to all our customers”.

Lee concludes: “Over the years, we have continually invested in our customer service and especially so in our after sales offering and to see that represented by the dealers so brilliantly means we are achieving in our goal to keep on improving the overall experience for all our customers.”

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Three of a kind for Reesink

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Three of a kind for Reesink: Continuing with its firm focus on sales, servicing, training and parts for all brands with a locally-focused team, Reesink UK has opened its third branch in Burwell, Cambridgeshire.

The branch which serves the areas of Essex, Norfolk, Suffolk, Cambridgeshire, Northamptonshire and Leicestershire, joins Reesink Scotland and Reesink South East and opens up direct access to local turf machinery specialists in an extensive new area.

Three of a kind for Reesink

Three of a kind for Reesink

The brief for branch manager, Trevor Chard, was to set up a dealership that builds relationships on a local level, deals directly with customers and responds to specific customer needs for the area. Not only has that been achieved but surpassed, as he explains: “The pleasure of managing a branch is that the autonomy to make decisions in terms of what we stock, distribute and deliver is, to a degree, for us to determine based on the specific needs of customers in the area.”

Customers will be familiar with the brands Reesink UK distributes: Toro fine turf and groundscare machinery, STAR EV utility vehicles and golf buggies, Farmtrac tractors and TYM tractors which are all available through the branch, about which Trevor comments: “These brands, in particular STAR EV, are doing very well in this area, but breaking it down even further customers are particularly interested in the sustainable options offered by each brand. The all-electric Greensmaster eTriFlex 3370 riding greens mower, Workman GTX Lithium Ion utility vehicle and the Reelmaster 5010-H hybrid from Toro, and the FT25G all-electric compact tractor from Farmtrac for example.

“As a result, we’ve been able to fine-tune the range we offer our customers, we’ve taken on board new brands specific to what the market here is responding to and that’s proving to be a winning formula.”

The wide-spread interest in reducing CO2 emissions by businesses in the area led to Reesink Burwell widening its offering since opening to include Cramer, the biggest amperage available for battery-driven power tools, and Biocircle for sustainable cleaning of turfcare machinery.

Alongside the brands it offers its customers, a large part of the branch’s business is servicing maintenance contracts. The ReeAssure scheme has three plans available for machines and what particularly appeals to customers is that you can put certain machines on different plans.

Trevor continues: “This is a key part of the business – we have 77 ReeAssure Maintenance contracts of which 21 percent are Gold. As the customer puts individual machines on a plan and not necessarily the whole fleet, we have many customers with machines in all three plans. That takes some managing and it’s why we’ve staffed the division up with three really experienced mobile technicians. These guys can do everything from routine maintenance to scheduled servicing on mowers, sprayers, aerators, you name it. Our customers need to know that with their machines on plan with us, downtime becomes a thing of the past, especially with our parts distribution running as the head office’s does, on 24 hours delivery.”

Completing the offering available through the branch is training, with space on site to accommodate practical training in the workshops and forecourt and theory in meeting rooms. Trevors explains: “Again, we have the autonomy to produce and provide training specific to what our customers want and need, stepping away from the general plans available through head office. We can design our own packages, making training even easier for customers.”

What is next for the branch, which thanks to remodelling an office in COVID restricted times, is a little later than planned? Trevor says: “We just want people to know we’re here. That through us they can get access to the best international brands available on the UK market, but with the benefit of working with local turf machinery specialists. We’re independent, we don’t funnel into a system, we can respond instantly to local market changes and design our business to offer the right products for the local industry as it moves forward in new directions.”

To speak to Reesink Burwell about what brands, services and expertise it can offer, call 01638 594 340.

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New Reesink training courses

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New Reesink training courses: Reesink’s new range of training courses, of which there are now four, are now held at the customer’s venue and focus on getting the best from Toro equipment in just two days.

Lee Rowbotham, service manager at Reesink Turfcare, says: “We knew coming out of the pandemic we were going to have to look at doing things differently and we decided all the courses would all be hosted at the customer’s venue using their own products. This ensures there’s little disruption to the new schedule, but most significantly it comes with the advantage of the customer learning in an environment they are familiar with, about products that they have and use daily.”

New Reesink training courses

New Reesink training courses

The courses cover the Safe Use of Ride-On Mowers which is ideal for new starters giving a thorough overview of operating, checking and maintaining ride-on mowing equipment. The Turfcare Mechanics course is aimed at instilling confidence in troubleshooting, routine servicing and maintenance of Toro equipment as well as understanding Toro Fault Codes and Level 1 Hydraulics and Electrics fundamentals to incorporate on board machinery diagnostics.

The Professional Sprayer course focuses on how to calibrate and operate Toro spraying equipment and the Compact Tractor Driving course is a quick refresher course on what to look out for on pre-use checks before using a compact tractor and its attachments, guiding you through basic operations and manoeuvring.

All provide manufacturer backed certification at the end of the course and both course material and assessment are included in the fees. Each course ranges from one to two days of training and can be conducted on an individual basis or in small groups.

Lee continues: “We’ve tailored these courses to meet our customers’ needs, whether that be carrying out preventative maintenance, fine tuning their cutting units or calibrating their Toro sprayer. We feel that having this knowledge has so many benefits in getting the best from their Toro and TYM equipment.”

Reesink Turfcare offers competitive prices and flexible dates so that they can book training ahead of time, safe in the knowledge they are getting the best deals possible.

Training is an invaluable investment in the workforce and developing skills and expanding knowledge in the products they use and repair on a daily basis.

To find out more contact Reesink Turfcare on 01480 226800 or visit reesinkturfcare.co.uk

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