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Only the best will do for Woodlawn

Only the best will do for Woodlawn: Woodlawn – a garden and lawn maintenance company in Northern Ireland, insist on providing the best service to their customers, and it is for this reason that it has invested in a brand-new fleet of Etesia pedestrian mowers. 

Formed in 2014 by Aaron Brownlee and Allen Davey, Woodlawn provides a wide range of landscaping services to private and commercial customers around Carrickfergus, Whitehead, Ballycarry, Jordanstown and surrounding areas in Northern Ireland.

Only the best will do for Woodlawn

Only the best will do for Woodlawn

Over recent years the company has seen incredible growth year-on-year – which can be attributed to the professionalism and high standard of work carried out by the Woodlawn team.

Owners Aaron and Allen, ever the perfectionists, admit to keeping a close eye on the turf machinery market to monitor any technological advancements. However, they claim that it was a chance demonstration which made it incredibly difficult to ignore the Etesia brand.

“RD Mechanical, an Etesia dealer in Northern Ireland, contacted us and said they had lots of exciting new equipment in stock,” said Aaron. “We were asked if we wanted to have a demonstration and that was when we first came across the Etesia Hydro 80 ride-on mower.

It was the one machine which really stood out and it was then that we realised just how good Etesia technology was.”

“After starting with the Hydro 80, we then went on to explore other Etesia mowers,” added Allen. “We concluded that Etesia was the way forward. Ultimately, we want to provide the absolute best service for our customers and that means that we have to use the very best equipment – that is why we have decided to switch all of our equipment over to Etesia.”

After reporting great results from the Hydro 80, Aaron and Allen decided to invest in a new fleet of Etesia pedestrian mowers consisting of four PRO 46 PHTS3’s and the BIOCUT 53 ME53C – the ultimate mulching mower which ensures a quick, clean and environmentally-friendly cut.

The PHTS3 is a single speed self-propelled mower which follows the same concept of the ground-breaking PRO46 range of pedestrian mowers which were first launched in the early 1990’s. The PHTS3 features an Xenoy cutting deck for increased strength, shear washer crank protection, individual height of cut adjuster, a new 22mm handlebar design, the latest Honda GCV170 engine and is complete with an 80-litre grass box and a rear deflector as standard.

The mower provides outstanding collection performance, even if the grass is long and wet – something that Etesia has prided itself on over the past 30 years. One main feature of the PHTS3 is the ‘one cut’ principle. This means the grass is only cut once before being sent to the grass box. The benefits of this are reduced power consumption from fast deck material ejection and secondly, as it is not multi-chopped, the grass does not stick to the cutting deck in the same way as multi-cut grass does – preventing unwanted blockages.

During peak season, the team at Woodlawn could be carrying out anywhere between 30-50 cuts per day with the Etesia mowers – and Aaron and Allen believe that the mowers give them a certain peace of mind.

“We are using these machines every single day for hours on end and we know that they will never let us down – they really are an all-round mower,” said Aaron. “They are versatile, robust, and for me, the best feature is that you can cut and collect in all weather – even in damp conditions.”

“The weight to power ratio is incredible,” added Allen. “They are so easy to manoeuvre and we lift them in and out of vans, down steps, up steps, on and off trailers all the time – they are just so lightweight but also offer performance of the highest quality.

“We feel that we made the right decision in switching our fleet over to these mowers – Etesia is definitely the way forward.”

For further information, please contact Etesia UK on 01295 680120 or visit www.etesia.co.uk.

For more news, reviews and insightful views, you can follow Etesia UK on Twitter @EtesiaUK and like the company’s Facebook page – www.facebook.com/EtesiaUK You can also view the latest Etesia videos by visiting www.youtube.com/EtesiaUK

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Commending dealers who do more

Commending dealers who do more: Reesink Turfcare recognised its dealers at its annual Aftermarket Dealer Awards ceremony, which was held in February.

Recognising an overall Dealer of the Year for ‘Excellence in Customer Support’ alongside Outstanding Performance in Service, Skills and Parts, the awards acknowledge the top performers in customer service across Reesink’s UK dealer network and are a huge achievement.

Commending dealers who do more

Commending dealers who do more

The much-coveted Dealer of the Year Award for Excellence in Customer Support is awarded to Lloyd Ltd. While Cheshire Turf Machinery in Stockport was awarded for Outstanding Service, Lloyd Ltd for Outstanding Skills and Revill Mowers in Gloucestershire for Outstanding Parts.

David Jackman, Reesink’s operations manager, says: “As a distributor, we are focussed on the way we communicate with our customers and the way we deal with customer support. It’s why we work closely with our dealers and delight in awarding those who do more to offer the very best in customer service.”

Reflecting on the win, groundcare service manager Glen McVittie at Lloyd Ltd, says: “Winning these awards is a real reflection of our team and their hard work. At Lloyd Ltd, we are committed to both investing in our staff to realise their full potential and offering our customers the best possible service and results. We are thrilled to have had that recognised by Reesink and to have come away with the top prize for Dealer of the Year and the award for Skills.”

Runners up in the categories are The Mowershop in Northamptonshire for Service, Oliver Landpower in Hertfordshire for Skills, RedTech Machinery in Coventry for Parts and Cheshire Turf Machinery for Excellence in Customer Support.

Reesink awards those dealers achieving the best scores in keeping with its Service Level Agreement (SLA), which benchmarks great customer service. Rated on quarterly Key Performance Indicators (KPI), within each of the three sections, the Dealer of the Year Award combines the KPI scores from all three.

David explains more about the scheme: “Over the years, we have continued to invest in our customer service and especially so in our after sales offering. One of the ways we showcase to our customers the quality of Reesink’s service is through our Service Level Agreement, which is adopted by all our Authorised Service and Dealer Locations. With this, customers can be sure that our excellent dealer network reflects Reesink’s core customer service standards, goals and considerations, and these awards are further proof of that.”

Mark Woodward, service director at Cheshire Turf Machinery, says: “By committing to following Reesink UK’s service level agreement, our service department has been elevated to the next level. To see the result of that acknowledged by winning the award for Service and finishing as the runner up for Dealer of the Year is extremely pleasing and a strong testament to the hard work of our after sales team.”

As a leading UK distributor of top turfcare brands, delivering excellence on all fronts, and particularly when it comes to customer service, is paramount to Reesink – and doing so with all its business partners is vital, concludes David: “Over the years, we have continued to invest in our customer service and especially so in our after sales offering and to see that represented by the dealers so brilliantly means we are achieving in our goal to keep on improving the overall experience for all our customers.”

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Reesink Commend Dealers Who Do More

Reesink Commend Dealers Who Do More: Reesink Turfcare is delighted to announce the winners of its Aftermarket Dealer Awards. Commending exceptional performance, the awards acknowledge the top performers in customer service across Reesink’s dealer network.

With awards in Outstanding Performance in Service, Parts and Skills, as well as recognising an overall Dealer of the Year for ‘Excellence in Customer Support’, it’s an impressive accolade to achieve.

Reesink Commend Dealers Who Do More

This year the winners are: Redtech Machinery Limited in Coventry for Outstanding Performance in Service, Oliver Landpower Limited in Hertfordshire for Skills, and Revill Mowers in Gloucestershire for Parts. While the much coveted Dealer of the Year Award for Excellence in Customer Support is awarded to Cheshire Turf Machinery in Stockport.

Reflecting on their win, Cheshire Turf Machinery’s service director Mark Woodward said: “Winning this award is proof of the great effort from our parts and service team, who have enabled us to achieve this award for a second year in a row. I would also like to thank the staff at Reesink who provide us with exceptional support and assistance throughout the year.”

Runners up in the categories are Cheshire Turf Machinery for Service, Lloyd Limited in Cumbria for Skills, Gambles Grass Machinery in Nottinghamshire for Parts, and Revill Mowers for Excellence in Customer Support.

“We work incredibly hard throughout the year to ensure we are always working to the highest standards,” says Revill Mowers joint director Jason Revill. “Customers are at the forefront of everything we do and awards like this give them the ultimate reassurance that their Toro machines are in safe hands.”

In keeping with its Service Level Agreement (SLA), which benchmarks great customer service, Reesink awards those dealers achieving the best scores, rated on quarterly Key Performance Indicators (KPI), within each of the three sections, while the Dealer of the Year Award combines the KPI scores from all three.

As a leading UK distributor of top turfcare brands, excellent customer service is paramount to Reesink – and delivering that with all its business partners even more so, says Reesink operation manager David Jackman.

“We are continuously investing in improving our customer service after a sale completes. Our Service Level Agreement which outlines core customer service standards, goals and considerations adopted by all our Authorised Service and Dealer Locations is another way to showcase to our customers the quality of Reesink’s service.

“These awards provide an excellent platform on which to highlight the fantastic service and work that our dedicated dealers produce and we’re delighted to recognise all of the winners and runners-up. With continued recognition and encouragement of high standards of customer service, ultimately, the customer benefits from an improved overall experience – which is what we’re all here to provide.”

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Quinta Do Lago Chooses John Deere

Quinta Do Lago Chooses John Deere: A major investment in John Deere golf course maintenance equipment has been made by Quinta do Lago, for use on the Portuguese resort’s three 18-hole championship courses in the Algarve. A similar deal has also been signed with sister resort PGA Catalunya in Spain.

The revamped North Course, the South Course and Laranjal are complemented by extensive practice facilities including the first Paul McGinley Golf Academy and the only TaylorMade Performance Centre in Southern Europe. Machines will also be used at the resort’s new professional level training and coaching development The Campus. Targeted at both elite and amateur sports, this will feature the first independent hybrid Desso GrassMaster training facility in Europe.

Quinta Do Lago Chooses John Deere

Quinta do Lago was voted Portugal’s number one golfing venue in Golf World magazine’s inaugural Top 100 Resorts in Continental Europe rankings list in 2016. It has also been named Europe’s Best Golf Destination at the World Golf Awards in 2015 and 2016, and been given the Editors’ Choice Award for Best International Resorts in 2016 and 2017 by Golf Digest, ensuring the venue’s place among the world’s golfing elite.

An initial fleet of 27 John Deere machines including tractors, fairway & rough mowers and Gator utility vehicles along with other ancillary equipment, supported by PowerGard extended warranty and maintenance contracts, were delivered this summer by the local, family owned John Deere golf & turf dealership Torre Marco SA. The dealership has its own fully equipped maintenance facility, the only one of its kind in the Algarve.

The choice of John Deere as Quinta do Lago’s preferred equipment supplier was made on the recommendation of golf course superintendent Paul O’Mahony, following what he describes as a “very strenuous process”. Paul previously worked his way up through the ranks at Old Head of Kinsale in Ireland, becoming course superintendent there in 2003 before moving to Quinta do Lago in 2011.

Paul formulated a unique model to measure a series of performance and quality parameters that were applied to each of the main machinery suppliers before going through the usual tender process. The model was specifically built to satisfy the resort’s full fleet requirements over a 10 year period, keeping each machine ‘in range’ in terms of life expectancy and residual value, with points awarded for service, machine quality, value and additional aspects such as training and support.

“Downtime is no time may be a cliché but that’s because it’s true,” says Paul O’Mahony. “It’s very important to have reliable, fully functioning equipment, and this has to provide the same levels of precision and quality that we as a team set out to achieve every day across all our golf operations. Having worked with John Deere equipment at Old Head and initially brought in tractors and Gators to the courses here at Quinta do Lago, I’m very comfortable that we can establish an effective partnership with the company and the dealership.

“Our staff are always put under pressure to meet expectations, and the same will apply to the machinery we use – everything will continue to be measured, to ensure we make the most of the assets we invest in. That applies not just to the equipment but to the whole package, including aftersales service and support, parts delivery, reaction times and so on.

“We are a commercial entity – our aim is to be the best and provide the best golfing experience we can. The faster, more efficient and more productive the machinery can be, the better – it all leads back to that commercial imperative.”

For more information, visit: www.johndeere.co.uk

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