Tag Archive for: Who

The men who keep a club afloat

in , /by

The men who keep a club afloat: Willington Cricket Club is a good example of how a team of dedicated volunteers has kept a club alive after some hard times.

Read the full article from the Northern Echo here

The men who keep a club afloat

The men who keep a club afloat

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.

Good things come to those who wait…

in /by

Good things come to those who wait…: Scott MacCallum catches up with the most patient man in greenkeeping – Paul Larsen, who has had to wait an additional 12 months to prepare an Open Championship course.

The Open Championship at Royal St George’s Golf Club is going to be a wonderful event.

Good things come to those who wait…

Good things come to those who wait…

The course, one of the best on the Open rota, will be in immaculate condition, the weather will be superb and the golf will be exciting, irrespective of how many spectators are there to create the galleries.

How can I be so sure? Well, I’m merely following the old adage “Good things come to those who wait”, and oh how the club, and, in particular, Head Greenkeeper Paul Larsen and his team have had to wait.

At the beginning of last year everything was on track for The Open, in July. The long and medium term planning had gone well and Paul and his team were hoping for a good spell of weather in the months ahead so that the course would be fast and running, just how the R&A like it.

And then…

The decision was taken to postpone the Championship for a year on April 6, and immediately the date, which had been penned into the diary since 2017, when Royal St George’s hosting was announced, disappeared over the horizon.

“To be honest when the news about the postponement came through my mind wasn’t really on The Open. It was on the virus,” recalled Paul.

“I only had five people in, including myself, everyone else was on furlough, and we were just doing the bare essentials on the course to keep it going, as we were instructed to do. We also had the heatwave at the same time so we were hand watering everywhere and not really cutting.

“To be fair the fescue was thriving but The Open was suddenly in the background,” said Paul, who admitted that he was one of the first to take the virus seriously.

“Without going OTT we were doing all the cleaning of hands and equipment, which eventually was official advice, from the very beginning.”

With the US Open being moved from June to September, The Masters moving to November and some European Tour events being played before the original Open date, there were thoughts that a slightly shorter delay may be possible but Paul was pleased that the ultimate outcome was the end result.

“They have considered holding it later in the year but had they moved it to September there would have been light issues and it would have had to have been a reduced field, but around that time we were going into quite a severe lockdown.

“I personally think they made the right decision. There was no messing about, and everyone’s health came first,” said Paul.

The postponement was announcement before any of the huge stands or marquees had been erected but most of the underground infrastructure, TV cabling etc, was in place.

“In a way it has meant that they had a head start for this year,” reasoned Paul.

The club took the greenkeeping staff off furlough when it was deemed safe to do so and they took the opportunity to carry out work that was possible with the course devoid of golfers.

“It was great by the club that they took everyone off furlough and it meant we could get a lot of work done. We’ve done a lot of path reshaping which would have been difficult with golfers on the course and we’ve cleaned out a sand dune behind the 4th green, an area which might be in play.”

Ironically, the original Open week was an exceptionally busy one at Royal St George’s.

“We held an Open tournament for the members which was open to everyone and people could play off the Championship tees if they wanted to. We were getting 120 people playing each day and the weather was great and the course looked and played really well.

“So it would have been great for The Open if it was played.”

In fact, the week before history was made with the first ever professional ladies’ event held over the old links. The Justin Rose Series, a wonderful initiative to give ladies playing opportunities in these strange times, was played with a strong field of professional lady golfers. Gemma Dryburgh, of Scotland, was the first to have a Royal St George’s victory on her record, with a one under par round of 69.

With everything planned for, and geared up for, a particular week in the diary, having that date move by 12 months could have been deflating for Paul and his team. But not so.

“Keeping motivated, a problem?

Good things come to those who wait…

Good things come to those who wait…

Good question but ‘No’, in a word. The story goes back to when we lost a lot of grass in the drought of 2018. We hadn’t really recovered from that so when we were moved back a year we had great fairways and great playing surfaces in general, but our semi rough was quite hard to get back and contained quite a bit of soft broom.

“So the motivation has been to get that up to scratch . The guys have been hand-dressing the semi. I didn’t want top dressers over it, so we’ve done it in the old-fashioned manner.

The motivation was always there, but the extra 12 months has given us extra motivation to get it better.”

It actually made the very next question a little redundant, but being a stubborn so-and-so, I asked it anyway.

“Was there a date in the calendar that you went back into Championship mode?”

Not too bad eh? But an obvious answer…

But I did get a little more.

“At the end of the day, without the team I’ve got here the results wouldn’t be possible. They’ve been out hand shoveling top dressing day after day, over and over.

They’ve got on with it. It’s not just the hours they’ve put in, it’s the physical energy required to do it.

“I’ve worked on many golf courses and a lot of people think that you just sit on machines in the summer and that it’s easy. We do a lot of hand cutting here and it is physically demanding. They are very fi t from it and they have been absolutely brilliant for me,” said Paul.

Like all Head men Paul is rarely happy with the weather which is dished up to him – a Greenkeeper’s Rain Dance should be up there with the likes of the Argentine Tango and Charleston as a Strictly standard – and sure enough spring didn’t cut the mustard.

“We wanted a good spring, but we didn’t get it. However, this month (May) we’ve had 68mil so that’s rejuvenated everything. Had we had gone from a dry spring to a dry hot summer we’d have got no germination and all our work would have been done and we’d have had no dividend from it. But with all this rain you can see it coming up.”

Elsewhere the delay has meant that the bunkers will be a year older than they would have been.

“We didn’t build any the year before as we didn’t want them to look brand new but with quite a hard winter with a lot of snow we are finding cracks in some of them so we will be finding a way of freshening them up. I’ve got a few techniques to get them right, but they are at the end of their five year cycle.”

For the week itself Paul has had to tweak his original plan and call on his neighbouring golf clubs for help.

Good things come to those who wait…

Good things come to those who wait…

“It will be an unusual Open because normal the team and volunteers stay on site in Bunkabins for the 10 days before and during the Championship. Now everyone has to leave the site and go home at the end of each day and I have had to get 25 local volunteers to help. Normally we have guys for the other Open rota courses but that’s not happening either.”

So 25 local greenkeepers will have the opportunity of experiencing an Open.

“We’ve got to plan what each one will be doing, and we are hoping that they will come for a day’s training beforehand.

There will always be one of my guys with them. It’s going to be interesting. I’ll let you know how it goes after The Open.”

Thinking back to the last Royal St George’s Open – Darren Clarke’s popular win in 2011 – Paul, Deputy at the time had a job he is very pleased to be relinquishing.

“I was painting the holes and I couldn’t relax until the final hole was cut and white painted. I’m glad I’m not doing it this time!”

Despite having been the greenkeeper who has had to show more patience than any other in modern times for his Open to arrive, Paul hasn’t let his mind wander to the week itself.

“I don’t live for the future. I always have a plan, but I don’t particularly think about how I’m going to be feeling. I just accept it on the day. It is what it is, otherwise you are just worrying about what it is going to be like.”

But I really don’t think Paul and his team should be worrying. As I say “Good things come to those who wait”

Good things come to those who wait

in , /by

Good things come to those who wait: It was a deal a couple of years in the making for Hainault Golf Club in Chigwell, Essex, as it changed machinery brands and settled on a large fleet with Toro and Reesink, and it was worth the wait according to course manager Paul Selbie.

Choosing a new machinery brand and partnering with a new distributor are two big decisions, requiring research and demonstrations, and it can take time to be sure it’s the right move for the future of the club. But actually, Paul says, the decision to commit to Toro and Reesink Turfcare was a straight-forward one, made with no hesitation: “This was my first machinery fleet deal at Hainault. I appreciate it’s a big thing to step away from what the club and team have known and relied on for a long time, but with the previous machines well-overdue an upgrade, it was the right time to present all the options to the team.

Good things come to those who wait

Good things come to those who wait

“Everyone was involved and while I had used Toro previously, no one else had,” Paul continues.” The feedback was really interesting from the demos and it brought everything to the table, not just the performance of the machines, but the bigger picture. For example, was Reesink the right distributor, was Richard Freeman the right contact and would the support and back-up be there?

“The Reesink team was really involved in demoing the Toro machines with us and you could clearly see this was important to them. Richard made it feel like the beginning of a long-term relationship, it certainly wasn’t just a deal to him.”

Paul says the machines ability to cope with the two courses which are both hilly, parkland and tree-lined, led the team to unanimously conclude that Toro suited the lay of the land and performed very well. And while there could have been better machines out there for certain aspects of course maintenance, what couldn’t be bettered was the whole package and the deal was done in 2018.

So why the delay in the process? Well, that comes down to factors out of Paul’s control such as renegotiating the lease of the land, Paul says: “We had to press pause and while it was frustrating, it was worth the wait to receive them in 2020 of all years. We’ve had the time to get to know the machines, their capabilities and can confirm that Toro really does exceed in terms of efficiency. That counted and meant that despite a reduced work force the course was in excellent shape when we opened back up again after lockdown.”

Included in the order are two Toro Greensmaster TriFlex 3400 mowers, two Greensmaster 3250-D mowers, two Reelmaster 5610-D mowers, a Groundsmaster 3500-D mower, the Groundsmaster 1200 towed rotary mower, a Workman GTX utility vehicle and a GreensPro 1260 greens roller.

Paul says: “It is a fleet predominantly focused on frontline machines, but with further investment plans in place for the next couple of years, that won’t be the case for long. Business is good, the course is presenting really well and we’re planning on putting Toro through its paces with some improvement projects over the winter months too so we’re in a positive place with some exciting things to look forward to.”

To talk to someone about the finance options available and how the Toro range would suit your course, call 01480 226800.

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.

The men who made it happen

in /by

The men who made it happen: When Malcolm Campbell struck the official first drive to open Dumbarnie Links in early summer it was a proud moment and one that he sometimes felt he wouldn’t be around to see.

Malcolm, a respected golf writer, who had the dubious pleasure of being my boss in the mid 80s, had been the driving force behind the golf course and the man who had experienced first-hand the highs and lows of turning a dream into reality.

The men who made it happen

The men who made it happen

“We moved to Lower Largo in 1993 and had a disused railway line at the bottom of the garden. One day we walked about a mile along it towards Elie and I came across land that I thought was just waiting to have a golf course built on it. It was all fescue bent on pure sand and you could see where sheep had dug out what could have been old fashioned bunkers,” recalled Malcolm.

In many ways, however, having identified the land for a potentially world class golf course was the easy bit. Who owned the land? Could they be persuaded to turn it over to a golf course? Who would invest the type of money required to build such a course? Would it get through planning? Will the various pressure groups be appeased? Who could design a golf course to fulfil the potential of the land?

That last question was the only one with a straight-forward answer.

Malcolm had long been friends with Clive Clark, the former Ryder Cup player, BBC commentator and award winning golf course architect.

“I visit Clive every year at his home in Palm Springs, California and one evening we were sitting having a gin and tonic and I started telling him about this piece of land. I told him that he’d make a great job of it but that we’d need to find a developer, investors and convince the owner,” explained Malcolm, who had by this stage found out that Lord Balniel, the owner of Balcarnes Estate, was the man who would need to be persuaded.

One might have thought that dangling the carrot of a new Fife links course in front of potential investors would have drawn quite a crowd but Malcolm and Clive found it harder than they had hoped and the initial investor actually pulled out when the project was well into the planning process.

“It then took another year for Clive to put together another group of private investors and we had to start the planning process again from the very beginning.”

Having been persuaded that his land would make a world class golf course, Lord Balniel was on board, even agreeing to free up more land when Malcolm showed him what moving the original site up to some higher ground could offer.

“It was a huge site and from the escarpment the views were incredible stretching all the way from Elie across the Firth to Edinburgh. When I visited it with Lord Balniel he said we could take what we needed. So I went back to Clive and we reappraised the plans and he did a fantastic job on the newly agreed land, with 13 holes looking out to sea and only two holes, the 7th and 17th playing uphill,” explained Malcolm, who had ladled more pressure on his old friend by saying that it needed to be a course ranked in the world’s top 100.

“There was no use just building another golf course. It needs to be ranked in the top 100 to tap into the American market and, let’s face it, if you are going to build a links golf course near St Andrews it would have to be in the top 100 worldwide.”

But judging by the now completed and opened course, neither Malcolm nor Clive need worry. It is stunning and there is one other course somewhere out there, which is going to drop out of that elite listing.

Due to Covid, Clive couldn’t make it over to the grand opening so it was left to Malcolm to play the opening shot but while he was disappointed not to have his old friend there doing the honours Malcolm revealed that they had played many rounds the previous summer, with only minor tweaks being made by Clive along the way.

Malcolm can rest happy that golf course he “discovered” is now being shared by golfers and will be for as long as golf continues to be played.

Commending dealers who do more

in , /by

Commending dealers who do more: Reesink Turfcare recognised its dealers at its annual Aftermarket Dealer Awards ceremony, which was held in February.

Recognising an overall Dealer of the Year for ‘Excellence in Customer Support’ alongside Outstanding Performance in Service, Skills and Parts, the awards acknowledge the top performers in customer service across Reesink’s UK dealer network and are a huge achievement.

Commending dealers who do more

Commending dealers who do more

The much-coveted Dealer of the Year Award for Excellence in Customer Support is awarded to Lloyd Ltd. While Cheshire Turf Machinery in Stockport was awarded for Outstanding Service, Lloyd Ltd for Outstanding Skills and Revill Mowers in Gloucestershire for Outstanding Parts.

David Jackman, Reesink’s operations manager, says: “As a distributor, we are focussed on the way we communicate with our customers and the way we deal with customer support. It’s why we work closely with our dealers and delight in awarding those who do more to offer the very best in customer service.”

Reflecting on the win, groundcare service manager Glen McVittie at Lloyd Ltd, says: “Winning these awards is a real reflection of our team and their hard work. At Lloyd Ltd, we are committed to both investing in our staff to realise their full potential and offering our customers the best possible service and results. We are thrilled to have had that recognised by Reesink and to have come away with the top prize for Dealer of the Year and the award for Skills.”

Runners up in the categories are The Mowershop in Northamptonshire for Service, Oliver Landpower in Hertfordshire for Skills, RedTech Machinery in Coventry for Parts and Cheshire Turf Machinery for Excellence in Customer Support.

Reesink awards those dealers achieving the best scores in keeping with its Service Level Agreement (SLA), which benchmarks great customer service. Rated on quarterly Key Performance Indicators (KPI), within each of the three sections, the Dealer of the Year Award combines the KPI scores from all three.

David explains more about the scheme: “Over the years, we have continued to invest in our customer service and especially so in our after sales offering. One of the ways we showcase to our customers the quality of Reesink’s service is through our Service Level Agreement, which is adopted by all our Authorised Service and Dealer Locations. With this, customers can be sure that our excellent dealer network reflects Reesink’s core customer service standards, goals and considerations, and these awards are further proof of that.”

Mark Woodward, service director at Cheshire Turf Machinery, says: “By committing to following Reesink UK’s service level agreement, our service department has been elevated to the next level. To see the result of that acknowledged by winning the award for Service and finishing as the runner up for Dealer of the Year is extremely pleasing and a strong testament to the hard work of our after sales team.”

As a leading UK distributor of top turfcare brands, delivering excellence on all fronts, and particularly when it comes to customer service, is paramount to Reesink – and doing so with all its business partners is vital, concludes David: “Over the years, we have continued to invest in our customer service and especially so in our after sales offering and to see that represented by the dealers so brilliantly means we are achieving in our goal to keep on improving the overall experience for all our customers.”

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.

Reesink Commend Dealers Who Do More

in , , /by

Reesink Commend Dealers Who Do More: Reesink Turfcare is delighted to announce the winners of its Aftermarket Dealer Awards. Commending exceptional performance, the awards acknowledge the top performers in customer service across Reesink’s dealer network.

With awards in Outstanding Performance in Service, Parts and Skills, as well as recognising an overall Dealer of the Year for ‘Excellence in Customer Support’, it’s an impressive accolade to achieve.

Reesink Commend Dealers Who Do More

This year the winners are: Redtech Machinery Limited in Coventry for Outstanding Performance in Service, Oliver Landpower Limited in Hertfordshire for Skills, and Revill Mowers in Gloucestershire for Parts. While the much coveted Dealer of the Year Award for Excellence in Customer Support is awarded to Cheshire Turf Machinery in Stockport.

Reflecting on their win, Cheshire Turf Machinery’s service director Mark Woodward said: “Winning this award is proof of the great effort from our parts and service team, who have enabled us to achieve this award for a second year in a row. I would also like to thank the staff at Reesink who provide us with exceptional support and assistance throughout the year.”

Runners up in the categories are Cheshire Turf Machinery for Service, Lloyd Limited in Cumbria for Skills, Gambles Grass Machinery in Nottinghamshire for Parts, and Revill Mowers for Excellence in Customer Support.

“We work incredibly hard throughout the year to ensure we are always working to the highest standards,” says Revill Mowers joint director Jason Revill. “Customers are at the forefront of everything we do and awards like this give them the ultimate reassurance that their Toro machines are in safe hands.”

In keeping with its Service Level Agreement (SLA), which benchmarks great customer service, Reesink awards those dealers achieving the best scores, rated on quarterly Key Performance Indicators (KPI), within each of the three sections, while the Dealer of the Year Award combines the KPI scores from all three.

As a leading UK distributor of top turfcare brands, excellent customer service is paramount to Reesink – and delivering that with all its business partners even more so, says Reesink operation manager David Jackman.

“We are continuously investing in improving our customer service after a sale completes. Our Service Level Agreement which outlines core customer service standards, goals and considerations adopted by all our Authorised Service and Dealer Locations is another way to showcase to our customers the quality of Reesink’s service.

“These awards provide an excellent platform on which to highlight the fantastic service and work that our dedicated dealers produce and we’re delighted to recognise all of the winners and runners-up. With continued recognition and encouragement of high standards of customer service, ultimately, the customer benefits from an improved overall experience – which is what we’re all here to provide.”

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.

The Man Who Beat The Beast

in , /by

The Man Who Beat The Beast: When most of us were tucked up in bed, with the heating blasting and dreaming about what we were going to do with our football-free Saturday, Cambridge United stadium manager Ian Darler had other ideas.

In depths of the night, the stadium manager travelled to the Abbey, flicked on one floodlight and got to work.

The Man Who Beat The Beast

It was 4 a.m.

Heading towards his 40-year anniversary with the club, when we caught up with him just before kick off he seemed unfazed by not only the 3 am start that morning but also even getting the game on, despite it being only one of 10 to beat the ‘Beast from the East.’

“It would have been very easy to turn a blind eye and the game would have been off,” he said.

“But I just think you just do your duty. It’s your professional pride at the end of the day.”

Indeed, Darler and his team – made up of a dozen or so volunteers from CFU and his fishing friends – had a long-term plan to ensure the game went ahead.

The pitches had been covered for nine days but the freezing conditions were still proving too much for them to deal with as temperatures dropped to as low as minus-11 with windchil.

And a bit of ingenuity – from using a customised plough to getting the snow to act as an incubator – meant there was very little danger of the game being called off in the end.

 “To be honest getting the game on wasn’t the challenge,” he said.

“We’ve have had had pitch covers on for nine days as I always work to a 10-14 day programme.

“Apparently I came in for a bit of criticism on social media because I took the sheets of yesterday but I could see quite clearly the actual pitch was frozen and the covers were insulating the frost on the ground.

“We saw snow was coming and that it was likely to climb to zero. Obviously zero from minus six, minus seven is a massive thaw so the troops came in yesterday for me, we got all the sheets off and blew the layers of snow off and I was praying for the snow last night as I’ve used the snow as a incubator previously.

“Got up this morning about 3.30 am and went outside and saw it was 0.5 degrees and thought, ‘happy days!”

“I got in here, put one floodlight on, cracked on and by time the safety officer turned up all I had was about 25% of one corner to do.”

His efforts were recognised and he was, along with the other volunteers, named the man of the match during the U’s 1-1 draw with Luton Town.

And as Darler said, it would have been easy to let this game slip away like a majority of those in the Football League did.

And that’s is what is most impressive about this all. It took a lot of hard work, a lot of heart and shows how much people really do care about the club, and Darler, who has a book coming out about his 40 years working in football, was quick to thank all those involved.

“I have got the most amazing team of ground staff, which is made up by stewards who have worked for me for over 30 years,” he said

“They just appear like the borrowers and then a load of fishing mates come out the woodwork to bail me out.

“Because they’ve worked with me for so long I don’t have to tell them, they know what the process is.

“12, 14 people showed up in the end and six, seven were from CFU and seven or eight are my friends.

“I’m a fisherman, I’m used to going out a three o’clock in the morning!

“It’s a nice end. I’ve been quite fortunate had a publisher come forward and I’m having a book out about forty years working within the football world.

He added: “These days are great. It just gives you the opportunity to I’m just as keen now as I was 40 years ago. It’s always a challenge.

“I just love the challenge.”

Click here to read the original article

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.