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Reesink Commend Dealers Who Do More

Reesink Commend Dealers Who Do More: Reesink Turfcare is delighted to announce the winners of its Aftermarket Dealer Awards. Commending exceptional performance, the awards acknowledge the top performers in customer service across Reesink’s dealer network.

With awards in Outstanding Performance in Service, Parts and Skills, as well as recognising an overall Dealer of the Year for ‘Excellence in Customer Support’, it’s an impressive accolade to achieve.

Reesink Commend Dealers Who Do More

This year the winners are: Redtech Machinery Limited in Coventry for Outstanding Performance in Service, Oliver Landpower Limited in Hertfordshire for Skills, and Revill Mowers in Gloucestershire for Parts. While the much coveted Dealer of the Year Award for Excellence in Customer Support is awarded to Cheshire Turf Machinery in Stockport.

Reflecting on their win, Cheshire Turf Machinery’s service director Mark Woodward said: “Winning this award is proof of the great effort from our parts and service team, who have enabled us to achieve this award for a second year in a row. I would also like to thank the staff at Reesink who provide us with exceptional support and assistance throughout the year.”

Runners up in the categories are Cheshire Turf Machinery for Service, Lloyd Limited in Cumbria for Skills, Gambles Grass Machinery in Nottinghamshire for Parts, and Revill Mowers for Excellence in Customer Support.

“We work incredibly hard throughout the year to ensure we are always working to the highest standards,” says Revill Mowers joint director Jason Revill. “Customers are at the forefront of everything we do and awards like this give them the ultimate reassurance that their Toro machines are in safe hands.”

In keeping with its Service Level Agreement (SLA), which benchmarks great customer service, Reesink awards those dealers achieving the best scores, rated on quarterly Key Performance Indicators (KPI), within each of the three sections, while the Dealer of the Year Award combines the KPI scores from all three.

As a leading UK distributor of top turfcare brands, excellent customer service is paramount to Reesink – and delivering that with all its business partners even more so, says Reesink operation manager David Jackman.

“We are continuously investing in improving our customer service after a sale completes. Our Service Level Agreement which outlines core customer service standards, goals and considerations adopted by all our Authorised Service and Dealer Locations is another way to showcase to our customers the quality of Reesink’s service.

“These awards provide an excellent platform on which to highlight the fantastic service and work that our dedicated dealers produce and we’re delighted to recognise all of the winners and runners-up. With continued recognition and encouragement of high standards of customer service, ultimately, the customer benefits from an improved overall experience – which is what we’re all here to provide.”

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The Man Who Beat The Beast

The Man Who Beat The Beast: When most of us were tucked up in bed, with the heating blasting and dreaming about what we were going to do with our football-free Saturday, Cambridge United stadium manager Ian Darler had other ideas.

In depths of the night, the stadium manager travelled to the Abbey, flicked on one floodlight and got to work.

It was 4 a.m.

Heading towards his 40-year anniversary with the club, when we caught up with him just before kick off he seemed unfazed by not only the 3 am start that morning but also even getting the game on, despite it being only one of 10 to beat the ‘Beast from the East.’

“It would have been very easy to turn a blind eye and the game would have been off,” he said.

“But I just think you just do your duty. It’s your professional pride at the end of the day.”

Indeed, Darler and his team – made up of a dozen or so volunteers from CFU and his fishing friends – had a long-term plan to ensure the game went ahead.

The pitches had been covered for nine days but the freezing conditions were still proving too much for them to deal with as temperatures dropped to as low as minus-11 with windchil.

And a bit of ingenuity – from using a customised plough to getting the snow to act as an incubator – meant there was very little danger of the game being called off in the end.

 “To be honest getting the game on wasn’t the challenge,” he said.

“We’ve have had had pitch covers on for nine days as I always work to a 10-14 day programme.

“Apparently I came in for a bit of criticism on social media because I took the sheets of yesterday but I could see quite clearly the actual pitch was frozen and the covers were insulating the frost on the ground.

“We saw snow was coming and that it was likely to climb to zero. Obviously zero from minus six, minus seven is a massive thaw so the troops came in yesterday for me, we got all the sheets off and blew the layers of snow off and I was praying for the snow last night as I’ve used the snow as a incubator previously.

“Got up this morning about 3.30 am and went outside and saw it was 0.5 degrees and thought, ‘happy days!”

“I got in here, put one floodlight on, cracked on and by time the safety officer turned up all I had was about 25% of one corner to do.”

His efforts were recognised and he was, along with the other volunteers, named the man of the match during the U’s 1-1 draw with Luton Town.

And as Darler said, it would have been easy to let this game slip away like a majority of those in the Football League did.

And that’s is what is most impressive about this all. It took a lot of hard work, a lot of heart and shows how much people really do care about the club, and Darler, who has a book coming out about his 40 years working in football, was quick to thank all those involved.

“I have got the most amazing team of ground staff, which is made up by stewards who have worked for me for over 30 years,” he said

“They just appear like the borrowers and then a load of fishing mates come out the woodwork to bail me out.

“Because they’ve worked with me for so long I don’t have to tell them, they know what the process is.

“12, 14 people showed up in the end and six, seven were from CFU and seven or eight are my friends.

“I’m a fisherman, I’m used to going out a three o’clock in the morning!

“It’s a nice end. I’ve been quite fortunate had a publisher come forward and I’m having a book out about forty years working within the football world.

He added: “These days are great. It just gives you the opportunity to I’m just as keen now as I was 40 years ago. It’s always a challenge.

“I just love the challenge.”

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