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Customer service at the heart of Reesink awards

May 23, 2023/in News, Press Release/by Olivia Dixon

Customer service at the heart of Reesink awards: Each year Reesink UK highlights its dealers who go above and beyond in providing exceptional standards of customer service, goals and considerations with its Aftermarket Dealer Awards. Lee Rowbotham, service and training manager at Reesink UK, says: “The relationship between distributor and dealer is vital to the […]

It’s TinyLineMarkers® at the double for PGSD!

May 23, 2023/in News, Press Release/by Lesley Spence

It’s TinyLineMarkers® at the double for PGSD!: Recent rapid expansions have seen major investments for Hounslow-based contractors PGSD – the most recent of which is a second TinyLineMarker® from Origin Amenity Solutions (OAS). So impressed with the accuracy and labour savings brought about by their original TinyLineMarker® Pro, a Pro X has joined the fleet […]

Customer service at the heart of Reesink awards

May 23, 2023/in News, Press Release/by Olivia Dixon

It’s TinyLineMarkers® at the double for PGSD!

May 23, 2023/in News, Press Release/by Lesley Spence

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Customer service at the heart of Reesink awards

May 23, 2023/in News, Press Release/by Olivia Dixon

Customer service at the heart of Reesink awards: Each year Reesink UK highlights its dealers who go above and beyond in providing exceptional standards of customer service, goals and considerations with its Aftermarket Dealer Awards.

Lee Rowbotham, service and training manager at Reesink UK, says: “The relationship between distributor and dealer is vital to the success of both businesses. In many cases Reesink’s dealers have that all-important customer facing contact. We appreciate how vital that role is and feel strongly about strengthening our relationship with our dealers wherever possible. That’s one of the reasons why the Aftermarket Dealer Awards came to fruition.”

Customer service at the heart of Reesink awards

The awards recognise an overall Dealer of the Year for Excellence in Customer Service, alongside outstanding performance in three key areas: Service, Parts and Skills. For the first time this year, Reesink also recognised its dealers that showed the greatest improvement across all key areas in a brand new award.

The new award is designed to reward dealers that showed the biggest step up across all sections of its KPI scoring: service, parts and skills with Devon Garden Machinery scooping this inaugural award.

Steve Dommet from the company says: “This award recognises the efforts our after sales team has put into raising standards and improving the service we provide our commercial customers. As this is a new award it was a pleasant surprise when we found out we’d won.”

Dealers are scored across all three key categories in keeping with Reesink’s Service Level Agreement. The dealer that achieves the highest combined score across categories is awarded the overall Dealer of the Year for Excellence in Customer Support. This year that award went to Reesink Turfcare South East who also won the gold award for Excellence in Skills. Tom Clark, branch manager of Reesink South East says, “Receiving these awards is a proud achievement and recognises our staff members doing a good job. It shows customers we’re a trusted brand as an award winner in what we do to be recognised as one of the best in the field.”

The runners up in these respective categories were Lloyd Limited and Oliver Landpower, who both took home silver awards.

When it came to Excellence in Parts, Revill Mowers took the gold award, with Gammies Groundcare taking silver. Stan Grewar, parts manager at Gammies Groundcare, says: “We’ve got a young team and this award reflects their hard work. I’m very proud of them, I know that the company and the parts department are in safe hands with them.”

Excellence in Service saw Cheshire Turf Machinery win gold while Redtech Machinery took silver.

Mark Woodward, service director at Cheshire Turf Machinery claims: “We are continually investing in our customer service and the excellence in service award is our eighth award since 2017. All of our staff have been brilliant in maintaining and improving standards since the Reesink service level agreement was introduced.

“I would also like to take this opportunity to congratulate one of our service technicians, Chris Hester. He’s our first technician to successfully complete the prestigious Toro Master Tech course.”

Lee concludes: “Reesink has always prided itself on delivering fantastic after sales service and the Aftermarket Dealer Awards recognise those dealers who do an exceptional job at upholding this customer service standard. We’d like to thank them all for their continued hard work and incredible work ethic, it’s a real pleasure working with them year in and year out.”

To learn more about Reesink’s aftermarket offerings including genuine parts, machinery servicing and maintenance advice, customers can get in touch with their local Toro Genuine Parts dealer or service centre or contact Reesink via reesinkturfcare.co.uk.

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It’s TinyLineMarkers® at the double for PGSD!

May 23, 2023/in News, Press Release/by Lesley Spence

It’s TinyLineMarkers® at the double for PGSD!: Recent rapid expansions have seen major investments for Hounslow-based contractors PGSD – the most recent of which is a second TinyLineMarker® from Origin Amenity Solutions (OAS).

So impressed with the accuracy and labour savings brought about by their original TinyLineMarker® Pro, a Pro X has joined the fleet to deliver efficient marking to schools and sports turf customers across the home counties.

It’s TinyLineMarkers® at the double for PGSD!

“Due to the growth in business, we were finding that marking surfaces manually was becoming problematic in terms of both time and labour” explains Managing Director Mark Hooley. “Sports facilities and schools tend to work to extremely tight changeover timeframes and so, to meet requirements, we looked to technology to help.” Mark and the team researched the market extensively and found the TLM Pro to be extremely effective during trials. “We wanted something that was straight forward to operate and that would give us the precision we need when installing these lines. The TLM Pro met all of our requirements, and upon delivery in the spring of 2022, proved to be absolutely outstanding!”

The TLM Pro was shared between teams based in London and Hertfordshire before being joined by a new TinyLineMarker® Pro X in April 2023, giving the two PGSD schools’ teams their own marker for an even more efficient service. “Our operatives were blown away by the intuitiveness of the Pro but the Pro X is next level!” exclaims Mark. “The tablet has been upgraded and there are even more settings and stored markings – all easier to find and use. There is also a wealth of new features, simple things like the ability to manually flush out the system after marking which is a great addition.”

Robust and versatile, the TLM Pro X is the new fast and effective solution to marking – offering a 10L paint capacity and high traction, pro wheels making it suited to even the most demanding field painting jobs.

“Our two TLM’s have been out most days as we prepare sports grounds for the summer season. With the software, we can programme and mark out a 400m running track in 90 minutes compared to two operators spending a full day using string and tape measures… and getting even better accuracy! Once summer marking is complete, we’ll then have another busy season come August when we start putting down markings for football and rugby.”

“We’re delivering a superior product to our clients with these markers and, when combined with the simplicity of use and labour savings, makes the investment essentially cost-neutral.” Mark adds, “There is also plenty of support from Simon Hughes at OAS who has helped us at every stage of the process, including delivering all the initial training, and though we’ve not needed to call on him we know help is available at the end of the phone if we need it.”

Free demonstrations are being offered across the UK. To book or enquire visit https://tinymobilerobots.com/tinymobilerobots-uk/

For the latest industry news visit turfmatters.co.uk/news

Get all of the big headlines, pictures, opinions and videos on stories that matter to you.

Follow us on Twitter and Instagram for fun, fresh and engaging content.

You can also find us on Facebook for more of your must-see news, features, videos and pictures from Turf Matters.

Half Sized Blog Element (Single Author Style)

Half Sized Blog Element (Multi Author Style)

Customer service at the heart of Reesink awards

It’s TinyLineMarkers® at the double for PGSD!

Customer service at the heart of Reesink awards

It’s TinyLineMarkers® at the double for PGSD!

Full Sized Blog Element (Big Preview Pic)

Customer service at the heart of Reesink awards

Customer service at the heart of Reesink awards: Each year Reesink UK highlights its dealers who go above and beyond in providing exceptional standards of customer service, goals and considerations with its Aftermarket Dealer Awards.

It’s TinyLineMarkers® at the double for PGSD!

It’s TinyLineMarkers® at the double for PGSD!: Recent rapid expansions have seen major investments for Hounslow-based contractors PGSD – the most recent of which is a second TinyLineMarker® from Origin Amenity Solutions (OAS).

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